REGAL HEIGHTS HEALTHCARE & REHAB CENTE :Actual Harm and/or Immediate Jeopardy

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RATING	DEFINITION
	actual harm and/or immediate jeopardy: score= G,H,I,J,K,L
	potential for more than minimal harm: score= D, E, F
	potential for minimal harm: score= A, B, C

RATING

DEFINITION

actual harm and/or immediate jeopardy: score= G,H,I,J,K,L

potential for more than minimal harm: score= D, E, F

potential for minimal harm: score= A, B, C

NOTE: THIS HOME ALSO FOUND TO HAVE CAUSED ACTUAL HARM OR PLACED
PATIENTS IN IMMEDIATE JEOPARDY ON AT LEAST: 2 ADDITIONAL SURVEY(S)

NOTE: THIS HOME ALSO FOUND TO HAVE CAUSED ACTUAL HARM OR PLACED

PATIENTS IN IMMEDIATE JEOPARDY ON AT LEAST: 2 ADDITIONAL SURVEY(S)

RATING	VIOLATION	SCOPE/SEVERITY CODE
	Protect residents from mistreatment, neglect, and/or theft of personal property.	G
	Make sure that the nursing home area is free of dangers that cause accidents.	G
	Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.	D
	Give each resident care and services to get or keep the highest quality of life possible.	G
	Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured.	D
	Properly mark drugs and other similar products.	D
	Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly.	D
	Have a program to keep infection from spreading.	D
	1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.	D
	Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.	E
	Get rid of garbage properly.	E
	Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them.	D
	Keep all essential equipment working safely.	E
	Make sure that residents are safe from serious medication errors.	D
	Offer other nutritional food to each resident who will not eat the food served.	E
	Make sure that each resident's nutritional needs were met.	D
	Provide needed housekeeping and maintenance.	D
	Keep safe, clean and homelike surroundings.	B
	Give each resident enough fluids to keep them healthy and prevent dehydration.	D
	Make sure there is a program to prevent/deal with mice, insects, or other pests.	F
	1) Review the work of each nurse aide every year; or 2) give regular training for the nurse aides.	F
	Keep accurate and appropriate medical records.	E
	Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or d	D
	Store, cook, and give out food in a safe and clean way.	F
	Provide care in a way that keeps or builds each resident's dignity and self respect.	D
	Put firmly secured handrails on each side of hallways.	E

RATING

VIOLATION

SCOPE/SEVERITY CODE

Protect residents from mistreatment, neglect, and/or theft of personal property.

Make sure that the nursing home area is free of dangers that cause accidents.

Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

Give each resident care and services to get or keep the highest quality of life possible.

Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured.

Properly mark drugs and other similar products.

Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly.

Have a program to keep infection from spreading.

1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.

Get rid of garbage properly.

Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them.

Keep all essential equipment working safely.

Make sure that residents are safe from serious medication errors.

Offer other nutritional food to each resident who will not eat the food served.

Make sure that each resident's nutritional needs were met.

Provide needed housekeeping and maintenance.

Keep safe, clean and homelike surroundings.

Give each resident enough fluids to keep them healthy and prevent dehydration.

Make sure there is a program to prevent/deal with mice, insects, or other pests.

1) Review the work of each nurse aide every year; or 2) give regular training for the nurse aides.

Keep accurate and appropriate medical records.

Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or d

Store, cook, and give out food in a safe and clean way.

Provide care in a way that keeps or builds each resident's dignity and self respect.

Put firmly secured handrails on each side of hallways.

DATE	COMPLAINT VIOLATION CONFIRMED	SCOPE/SEVERITY CODE
07/14/2005	Let the resident refuse treatment or refuse to take part in an experiment.	E
07/14/2005	Keep accurate and appropriate medical records.	D
11/03/2005	Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transf	B
11/03/2005	1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.	D
11/03/2005	Provide needed housekeeping and maintenance.	B
11/03/2005	Give each resident care and services to get or keep the highest quality of life possible.	G
11/03/2005	Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.	G
11/03/2005	Make sure that the nursing home area is free of dangers that cause accidents.	E
11/03/2005	Give each resident enough fluids to keep them healthy and prevent dehydration.	G
11/03/2005	Store, cook, and give out food in a safe and clean way.	F
11/03/2005	Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly.	D
11/03/2005	Make sure there is a program to prevent/deal with mice, insects, or other pests.	D
11/03/2005	Have licensed, certified, or registered staff to give needed services.	D
11/03/2005	Keep accurate and appropriate medical records.	D
03/31/2006	Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transf	D
03/31/2006	Keep each resident's personal and medical records private and confidential.	B
03/31/2006	Provide needed housekeeping and maintenance.	B
03/31/2006	1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update th	D
03/31/2006	Give each resident care and services to get or keep the highest quality of life possible.	G
03/31/2006	Make sure that the nursing home area is free of dangers that cause accidents.	G
03/31/2006	Give each resident enough fluids to keep them healthy and prevent dehydration.	D
03/31/2006	Give or get dental care for each resident.	D
03/31/2006	Move, clean and store sheets, towels and other linens in a way that prevents the spread of infection.	D
03/31/2006	Make sure that nurse aides show they have the skills to be able to care for residents.	D
07/10/2006	Give each resident care and services to get or keep the highest quality of life possible.	D
07/10/2006	Make sure that nurse aides show they have the skills to be able to care for residents.	D
03/13/2008	Protect residents from mistreatment, neglect, and/or theft of personal property.	D
03/13/2008	1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.	D
03/13/2008	1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update th	D
03/13/2008	Give professional services that meet a professional standard of quality.	D
03/13/2008	Give each resident care and services to get or keep the highest quality of life possible.	D
03/13/2008	Make sure that the nursing home area is free of dangers that cause accidents.	D
03/13/2008	Make sure that residents are safe from serious medication errors.	G

DATE

RATING

COMPLAINT VIOLATION CONFIRMED

SCOPE/SEVERITY CODE

07/14/2005

Let the resident refuse treatment or refuse to take part in an experiment.

07/14/2005

Keep accurate and appropriate medical records.

11/03/2005

1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

11/03/2005

Provide needed housekeeping and maintenance.

11/03/2005

Give each resident care and services to get or keep the highest quality of life possible.

11/03/2005

Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

11/03/2005

Make sure that the nursing home area is free of dangers that cause accidents.

11/03/2005

Give each resident enough fluids to keep them healthy and prevent dehydration.

11/03/2005

Store, cook, and give out food in a safe and clean way.

11/03/2005

Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly.

11/03/2005

Make sure there is a program to prevent/deal with mice, insects, or other pests.

11/03/2005

Have licensed, certified, or registered staff to give needed services.

11/03/2005

Keep accurate and appropriate medical records.

03/31/2006

Keep each resident's personal and medical records private and confidential.

03/31/2006

Provide needed housekeeping and maintenance.

03/31/2006

1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update th

03/31/2006

Give each resident care and services to get or keep the highest quality of life possible.

03/31/2006

Make sure that the nursing home area is free of dangers that cause accidents.

03/31/2006

Give each resident enough fluids to keep them healthy and prevent dehydration.

03/31/2006

Give or get dental care for each resident.

03/31/2006

Move, clean and store sheets, towels and other linens in a way that prevents the spread of infection.

03/31/2006

Make sure that nurse aides show they have the skills to be able to care for residents.

07/10/2006

Give each resident care and services to get or keep the highest quality of life possible.

07/10/2006

Make sure that nurse aides show they have the skills to be able to care for residents.

03/13/2008

Protect residents from mistreatment, neglect, and/or theft of personal property.

03/13/2008

1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

03/13/2008

Give professional services that meet a professional standard of quality.

03/13/2008

Give each resident care and services to get or keep the highest quality of life possible.

03/13/2008

Make sure that the nursing home area is free of dangers that cause accidents.

03/13/2008

Make sure that residents are safe from serious medication errors.

NATIONAL NURSING HOME WATCH LIST

REGAL HEIGHTS HEALTHCARE & REHAB CENTE: Actual Harm and/or Immediate Jeopardy

6525 LANCASTER PIKE

HOCKESSIN DE

TELEPHONE: 3029980181

TYPE OF OWNERSHIP: For profit - Corporation

NUMBER OF BEDS / PERCENT OCCUPIED: 172 / 91

COMPLAINT SURVEY RESULTS: SUBSTANTIATED