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NATIONAL NURSING HOME WATCH LIST |
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DESERT HAVEN CARE CENTER: Actual Harm and/or Immediate Jeopardy |
2645 E THOMAS RD |
PHOENIX AZ |
TELEPHONE: 6029568000 |
TYPE OF OWNERSHIP: For profit - Corporation |
NUMBER OF BEDS / PERCENT OCCUPIED: 115 / 71 |
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| Based on the annual and complaint survey data reported by CMS as of 03/06/09 , this home is listed because in at least one area they caused actual harm to a patient and/or subjected the patients to immediate jeopardy. More recent reports/corrections may be available. Check with the nursing home administrator. Actual harm is indicated by a score of G, H, I, while J, K, L indicate immediate jeopardy. The color coding scheme is below: |
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| RATING | DEFINITION |
|---|---|
 | actual harm and/or immediate jeopardy: score= G,H,I,J,K,L |
 | potential for more than minimal harm: score= D, E, F |
 | potential for minimal harm: score= A, B, C |
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| NOTE: THIS HOME ALSO FOUND TO HAVE CAUSED ACTUAL HARM OR PLACED |
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| PATIENTS IN IMMEDIATE JEOPARDY ON AT LEAST: 1 ADDITIONAL SURVEY(S) |
| RESULTS LISTED BASED ON MOST RECENT ANNUAL SURVEY DATED: 06/13/2008 |
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| RATING | VIOLATION | SCOPE/SEVERITY CODE |
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Provide social services for related medical problems to help each resident achieve the highest possible quality of life. | D |
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Honor all of the resident's rights as a resident of the nursing home and as a citizen or resident of the United States. | D |
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Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or d | D |
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Keep each resident's personal and medical records private and confidential. | D |
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Have a private telephone available for use. | E |
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Protect residents from mistreatment, neglect, and/or theft of personal property. | K |
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1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. | K |
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Give the right treatment and services to residents who have mental or social problems adjusting. | D |
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Make a complete assessment that covers all questions for areas that are listed in official regulations. | E |
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Give professional services that meet a professional standard of quality. | D |
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Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. | B |
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Keep safe, clean and homelike surroundings. | B |
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Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. | D |
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Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. | D |
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1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care pla | D |
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Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. | D |
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Provide a final summary of the resident's health status and a summary of the resident's stay, when the resident is ready to leave the nursing home. | D |
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Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. | D |
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Make sure that residents are safe from serious medication errors. | G |
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Make sure that staff members wash their hands when needed. | D |
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Keep all essential equipment working safely. | E |
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Make sure that the nursing home area is free of dangers that cause accidents. | D |
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Have a program to keep infection from spreading. | E |
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Give or get special rehabilitation if in the patient's plan of care. | D |
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Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. | E |
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Make sure that each resident's nutritional needs were met. | G |
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Give each resident care and services to get or keep the highest quality of life possible. | G |
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Provide bedrooms that don't allow residents to see each other when privacy is needed. | E |
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Put firmly secured handrails on each side of hallways. | D |
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Be administered in a way that leads to the highest possible level of well being for each resident. | F |
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Choose a doctor to be the medical director. | F |
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Quickly tell the resident's doctor the results of lab tests. | D |
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Keep complete, dated lab records in the resident's file. | D |
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Keep accurate and appropriate medical records. | B |
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Set up or keep a group of people to review and ensure quality. | F |
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Properly mark drugs and other similar products. | D |
COMPLAINT SURVEY RESULTS: SUBSTANTIATED |
| DATE | RATING | COMPLAINT VIOLATION CONFIRMED | SCOPE/SEVERITY CODE |
|---|---|---|---|
| 01/13/2006 |
| Keep each resident free from physical restraints, unless needed for medical treatment. | D |
| 01/13/2006 |
| 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. | E |
| 01/13/2006 |
| Provide social services for related medical problems to help each resident achieve the highest possible quality of life. | G |
| 01/13/2006 |
| Make a complete assessment that covers all questions for areas that are listed in official regulations. | D |
| 01/13/2006 |
| Make sure that the nursing home area is free of dangers that cause accidents. | D |
| 01/13/2006 |
| Give or get special rehabilitation if in the patient's plan of care. | H |
| 01/13/2006 |
| Be administered in a way that leads to the highest possible level of well being for each resident. | F |
| 06/07/2006 |
| Provide food in a way that meets a resident's needs. | G |
| 12/27/2007 |
| Provide enough notice before discharging or transferring a resident. | D |
| 12/27/2007 |
| Give professional services that meet a professional standard of quality. | D |
| 12/27/2007 |
| Make sure that each resident gets help to keep vision and hearing. | D |
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