RATING	DEFINITION
	actual harm and/or immediate jeopardy: score= G,H,I,J,K,L
	potential for more than minimal harm: score= D,E,F
	potential for minimal harm: score= A,B,C

The complaint data was obtained directly from CMS, 02/06/10. More recent reports/corrections may be available at the nursing home, ask to see all reports

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MANORCARE HEALTH SERVICES-ALEXANDRIA: ALEXANDRIA, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/25/2006 Give the resident's legal representative the same rights as the resident. D 10/25/2006 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 10/25/2006 Provide care in a way that keeps or builds each resident's dignity and self respect. D 10/25/2006 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 10/25/2006 Assess the resident when the resident enters the nursing home, in a timely manner. E 10/25/2006 Check and update (if needed) each resident's assessment every 3 months. C 10/25/2006 Give professional services that meet a professional standard of quality. D 10/25/2006 Give each resident care and services to get or keep the highest quality of life possible. G 10/25/2006 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 10/25/2006 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 10/25/2006 Give each resident enough fluids to keep them healthy and prevent dehydration. D 10/25/2006 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 10/25/2006 Have a program to keep infection from spreading. F 10/25/2006 Keep accurate and appropriate medical records. E Home Page National Watch List OR U.S. Nursing Home Registry

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WOODBINE REHABILITATION & HEALTHCARE CENTER: ALEXANDRIA, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/26/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 02/26/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 02/26/2009 Give professional services that meet a professional standard of quality. D 02/26/2009 Give each resident care and services to get or keep the highest quality of life possible. D 02/26/2009 Give the right treatment and services to residents who have mental or social problems adjusting. D Home Page National Watch List OR U.S. Nursing Home Registry

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MANORCARE HEALTH SERVICES-STRATFORD HALL: RICHMOND, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/10/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D Home Page National Watch List OR U.S. Nursing Home Registry

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HARBOUR POINTE M & R CENTER: NORFOLK, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/17/2006 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 11/17/2006 Give each resident care and services to get or keep the highest quality of life possible. D 11/17/2006 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D Home Page National Watch List OR U.S. Nursing Home Registry

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MEDICAL CARE CENTER: LYNCHBURG, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/20/2006 Honor all of the resident's rights as a resident of the nursing home and as a citizen or resident of the United States. D 09/20/2006 Make a complete assessment that covers all questions for areas that are listed in official regulations. E 09/20/2006 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 09/20/2006 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 09/20/2006 Give professional services that meet a professional standard of quality. D 09/20/2006 Follow all laws and professional standards. D 12/08/2006 Make sure that the nursing home area is free of dangers that cause accidents. G Home Page National Watch List OR U.S. Nursing Home Registry

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RIVER VIEW ON THE APPOMATTOX: HOPEWELL, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/18/2006 Honor all of the resident's rights as a resident of the nursing home and as a citizen or resident of the United States. D 12/18/2006 Properly hold, secure and manage each resident's personal money which is deposited with the nursing home. D 12/18/2006 Let the appropriate people see and talk to each resident. D 12/18/2006 Provide care in a way that keeps or builds each resident's dignity and self respect. D 12/18/2006 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 12/18/2006 Give each resident care and services to get or keep the highest quality of life possible. D 12/18/2006 Make sure that the nursing home area is free of dangers that cause accidents. D 12/18/2006 Make sure that doctors visit residents regularly, as required. D 12/18/2006 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 12/18/2006 Properly mark drugs and other similar products. D 12/18/2006 Choose a doctor to be the medical director. D Home Page National Watch List OR U.S. Nursing Home Registry

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SALEM HEALTH & REHABILITATION: SALEM, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/17/2008 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 01/17/2008 Give each resident care and services to get or keep the highest quality of life possible. D 01/17/2008 Give or get special rehabilitation if in the patient's plan of care. D 01/17/2008 Keep accurate and appropriate medical records. D 02/06/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha E 02/06/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 02/06/2009 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 02/06/2009 Give professional services that meet a professional standard of quality. E 02/06/2009 Give each resident care and services to get or keep the highest quality of life possible. E 02/06/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 02/06/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 02/06/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. E 02/06/2009 Give or get lab tests to meet the needs of residents. D 02/06/2009 Keep complete, dated lab records in the resident's file. D 02/06/2009 Give or get x-rays or tests only when the resident's doctor ordered them. D 02/06/2009 Keep accurate and appropriate medical records. D 04/15/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 04/15/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 04/15/2009 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 04/15/2009 Give each resident care and services to get or keep the highest quality of life possible. D 04/15/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 04/15/2009 Give or get lab tests to meet the needs of residents. D 04/15/2009 Keep complete, dated lab records in the resident's file. D 04/15/2009 Give or get x-rays or tests only when the resident's doctor ordered them. D 04/15/2009 Keep accurate and appropriate medical records. E Home Page National Watch List OR U.S. Nursing Home Registry

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FRIENDSHIP HEALTH AND REHAB CENTER: ROANOKE, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/06/2007 Give each resident care and services to get or keep the highest quality of life possible. D 07/06/2007 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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HARRISONBURG HLTH & REHAB CNTR: HARRISONBURG, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/12/2006 Keep all essential equipment working safely. C Home Page National Watch List OR U.S. Nursing Home Registry

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PARHAM HEALTH CARE & REHAB CEN: RICHMOND, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/10/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 11/10/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 11/10/2008 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 11/10/2008 post nurse staffing information. D Home Page National Watch List OR U.S. Nursing Home Registry

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PINEY FOREST HEALTH CARE CENTE: DANVILLE, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/13/2006 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 11/13/2006 Provide care in a way that keeps or builds each resident's dignity and self respect. D 11/13/2006 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 11/13/2006 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 11/13/2006 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 11/13/2006 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 11/13/2006 Keep a resident apart from the others if the resident has an infection that can spread. D 11/13/2006 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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CHERRYDALE HEALTH CARE CENTER: ARLINGTON, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/13/2007 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 04/13/2007 Give each resident care and services to get or keep the highest quality of life possible. G 04/13/2007 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 04/13/2007 Keep a resident apart from the others if the resident has an infection that can spread. D Home Page National Watch List OR U.S. Nursing Home Registry

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HOPEWELL HEALTH CARE CENTER: HOPEWELL, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/17/2008 Provide services to meet the needs and preferences of each resident. D 04/17/2008 At least once a month, have a licensed pharmacist check the drugs that each resident takes. D 04/17/2008 Properly mark drugs and other similar products. D 04/17/2008 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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WADDELL NURSING AND REHAB CENTER: GALAX, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 08/06/2009 Provide enough notice before discharging or transferring a resident. D 08/06/2009 Protect each resident from all abuse, physical punishment, and being separated from others. E 08/06/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 08/06/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E 08/06/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. E 08/06/2009 Give enough notice to the resident before changing the resident's room or roommate. D 08/06/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 08/06/2009 Give professional services that follow each resident's written care plan. D 08/06/2009 Give each resident care and services to get or keep the highest quality of life possible. D 08/06/2009 Be administered in a way that leads to the highest possible level of well being for each resident. E 08/06/2009 Follow all laws and professional standards. C 08/06/2009 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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NHC HEALTHCARE,BRISTOL: BRISTOL, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/05/2006 Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. E Home Page National Watch List OR U.S. Nursing Home Registry

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VALLEY HEALTH CARE CENTER: CHILHOWIE, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/16/2009 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 10/16/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 10/16/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 10/16/2009 At least once a month, have a licensed pharmacist check the drugs that each resident takes. D Home Page National Watch List OR U.S. Nursing Home Registry

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HERITAGE HALL BIG STONE GAP: BIG STONE GAP, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 05/17/2007 Give each resident care and services to get or keep the highest quality of life possible. D 05/17/2007 Make sure that the nursing home area is free of dangers that cause accidents. D Home Page National Watch List OR U.S. Nursing Home Registry

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LIFE CARE CENTER OF NEW MARKET: NEW MARKET, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/13/2009 Make sure that residents are safe from serious medication errors. D 04/16/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. D 04/16/2009 Give professional services that meet a professional standard of quality. D 04/16/2009 Give each resident care and services to get or keep the highest quality of life possible. D 04/16/2009 Make sure that residents are safe from serious medication errors. D 04/16/2009 Have a program to keep infection from spreading. E Home Page National Watch List OR U.S. Nursing Home Registry

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GOLDEN LIVINGCENTER-ROSE HILL: BERRYVILLE, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/06/2006 Do a new assessment after any major change in a resident's physical or mental health. D 10/06/2006 Give each resident care and services to get or keep the highest quality of life possible. D 10/06/2006 Make sure that all needed doctor visits are made personally by a doctor, as required. E 10/06/2006 Choose a doctor to be the medical director. E Home Page National Watch List OR U.S. Nursing Home Registry

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EVERGREEN HEALTH AND REHAB: WINCHESTER, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/17/2006 Make sure that residents are safe from serious medication errors. D Home Page National Watch List OR U.S. Nursing Home Registry

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AVANTE AT HARRISONBURG: HARRISONBURG, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/29/2009 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 01/29/2009 Give professional services that meet a professional standard of quality. D Home Page National Watch List OR U.S. Nursing Home Registry

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AVANTE AT WAYNESBORO: WAYNESBORO, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/10/2009 Honor all of the resident's rights as a resident of the nursing home and as a citizen or resident of the United States. G 06/04/2009 Honor all of the resident's rights as a resident of the nursing home and as a citizen or resident of the United States. G 06/04/2009 Give each resident care and services to get or keep the highest quality of life possible. G Home Page National Watch List OR U.S. Nursing Home Registry

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GOLDEN LIVINGCENTER- PORTSMOUTH: PORTSMOUTH, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/02/2006 Provide services to meet the needs and preferences of each resident. D 11/02/2006 Keep safe, clean and homelike surroundings. D 11/02/2006 Give each resident care and services to get or keep the highest quality of life possible. G 11/02/2006 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. G 11/02/2006 Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. C 11/02/2006 Store, cook, and give out food in a safe and clean way. F 11/02/2006 Quickly tell the resident's doctor the results of lab tests. D Home Page National Watch List OR U.S. Nursing Home Registry

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BEACON SHORES NURSING & REHABILITATION: VIRGINIA BEACH, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/06/2006 Give each resident care and services to get or keep the highest quality of life possible. D 10/06/2006 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. D 10/06/2006 Set up or keep a group of people to review and ensure quality. D 11/14/2008 Give each resident care and services to get or keep the highest quality of life possible. E 07/15/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 07/15/2009 Keep each resident's personal and medical records private and confidential. D 07/15/2009 Protect each resident from all abuse, physical punishment, and being separated from others. D 07/15/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 07/15/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. E 07/15/2009 Provide needed housekeeping and maintenance. E 07/15/2009 Give each resident care and services to get or keep the highest quality of life possible. D 07/15/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 07/15/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 07/15/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 07/15/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 07/15/2009 Make sure that residents are well nourished. D 07/15/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 07/15/2009 Have a program to keep infection from spreading. D 07/15/2009 Keep accurate and appropriate medical records. D 07/15/2009 Set up or keep a group of people to review and ensure quality. D Home Page National Watch List OR U.S. Nursing Home Registry

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AVANTE AT ROANOKE: ROANOKE, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/06/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 09/06/2007 Keep each resident free from physical restraints, unless needed for medical treatment. D 09/06/2007 Provide care in a way that keeps or builds each resident's dignity and self respect. D 09/06/2007 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 09/06/2007 Provide needed housekeeping and maintenance. D 09/06/2007 Do a new assessment after any major change in a resident's physical or mental health. D 09/06/2007 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 09/06/2007 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 09/06/2007 Give professional services that meet a professional standard of quality. D 09/06/2007 Give each resident care and services to get or keep the highest quality of life possible. D 09/06/2007 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. E 09/06/2007 Prevent a loss in range of motion among residents who entered the nursing home with a full range of motion. G 09/06/2007 Give the right treatment and services to residents who have mental or social problems adjusting. J 09/06/2007 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E 09/06/2007 Make sure that doctors visit residents regularly, as required. D 09/06/2007 Be administered in a way that leads to the highest possible level of well being for each resident. D 09/06/2007 Choose a doctor to be the medical director. D 09/06/2007 Keep accurate and appropriate medical records. D 09/06/2007 Set up or keep a group of people to review and ensure quality. E Home Page National Watch List OR U.S. Nursing Home Registry

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BETH SHOLOM HOME OF EASTERN VI: VIRGINIA BEACH, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 05/03/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha G 05/03/2007 Make a complete assessment that covers all questions for areas that are listed in official regulations. B 05/03/2007 Give professional services that meet a professional standard of quality. D 05/03/2007 Give each resident care and services to get or keep the highest quality of life possible. G 05/03/2007 Make sure that the nursing home area is free of dangers that cause accidents. D Home Page National Watch List OR U.S. Nursing Home Registry

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BLAND COUNTY NURSING & REHABILITATION CENTER: BASTIAN, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/08/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 01/08/2008 Check and update (if needed) each resident's assessment every 3 months. D 01/08/2008 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 01/08/2008 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 01/08/2008 Make sure that the nursing home area is free of dangers that cause accidents. D 01/08/2008 Keep accurate and appropriate medical records. B Home Page National Watch List OR U.S. Nursing Home Registry

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HENRICO HEALTH & REHABILITATION CENTER: HIGHLAND SPRINGS, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/30/2009 Let residents give themselves their drugs if they are able. D Home Page National Watch List OR U.S. Nursing Home Registry

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FRANKLIN HEALTH AND REHABILITATION CENTER: ROCKY MOUNT, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 05/08/2007 Make sure that the nursing home area is free of dangers that cause accidents. D Home Page National Watch List OR U.S. Nursing Home Registry

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BRIAN CTR HLT & REHAB/SCOTT CO: WEBER CITY, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/05/2007 Provide care in a way that keeps or builds each resident's dignity and self respect. D 10/05/2007 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 10/05/2007 Make sure that the nursing home area is free of dangers that cause accidents. E 10/05/2007 Have enough nurses to care for every resident in a way that maximizes the resident's well being. B 10/07/2008 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. D 03/05/2009 Provide needed housekeeping and maintenance. D 03/05/2009 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. E 03/05/2009 Give each resident care and services to get or keep the highest quality of life possible. D 03/05/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 03/05/2009 Make sure that the nursing home area is free of dangers that cause accidents. G 03/05/2009 Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. D 03/05/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 03/05/2009 Keep accurate and appropriate medical records. E Home Page National Watch List OR U.S. Nursing Home Registry

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RALEIGH COURT HLTH CARE CNTR: ROANOKE, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/28/2006 Give each resident care and services to get or keep the highest quality of life possible. D 09/28/2006 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 02/27/2009 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D Home Page National Watch List OR U.S. Nursing Home Registry

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MANORCARE HEALTH SERVICES-FAIR OAKS: FAIRFAX, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/16/2006 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 10/16/2006 Do a new assessment after any major change in a resident's physical or mental health. E 10/16/2006 Do an assessment of the resident every year. E 10/16/2006 Check and update (if needed) each resident's assessment every 3 months. C 10/16/2006 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 10/16/2006 Give professional services that meet a professional standard of quality. D 10/16/2006 Give each resident care and services to get or keep the highest quality of life possible. D 10/16/2006 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 10/16/2006 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 10/16/2006 Make sure that the nursing home area is free of dangers that cause accidents. D 10/16/2006 Provide at least one room to use as a dining room and for activities, that is a good size, with good lighting, airflow and furniture. E 10/16/2006 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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WESTPORT HEALTH CENTER: RICHMOND, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/20/2009 Give professional services that meet a professional standard of quality. D Home Page National Watch List OR U.S. Nursing Home Registry

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ENVOY AT THE VILLAGE: FORK UNION, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/08/2009 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 01/08/2009 Give professional services that meet a professional standard of quality. D 01/08/2009 Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable. D 01/08/2009 Give or get lab tests to meet the needs of residents. D Home Page National Watch List OR U.S. Nursing Home Registry

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ENVOY OF WILLIAMSBURG, LLC: WILLIAMSBURG, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/18/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 07/18/2007 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 07/18/2007 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 07/18/2007 Give each resident care and services to get or keep the highest quality of life possible. G 07/18/2007 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 07/18/2007 Give each resident enough fluids to keep them healthy and prevent dehydration. G 04/09/2009 Give professional services that meet a professional standard of quality. E 04/09/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 04/09/2009 Make sure that residents are safe from serious medication errors. D 04/09/2009 Properly mark drugs and other similar products. D Home Page National Watch List OR U.S. Nursing Home Registry

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VA BEACH HEALTHCARE AND REHAB: VIRGINIA BEACH, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/06/2009 Give professional services that meet a professional standard of quality. D 03/06/2009 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 03/06/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D Home Page National Watch List OR U.S. Nursing Home Registry

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RIVER POINTE REHAB HEALTHCARE: VIRGINIA BEACH, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/20/2006 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E Home Page National Watch List OR U.S. Nursing Home Registry

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HERITAGE HALL - BROOKNEAL: BROOKNEAL, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/29/2007 Follow all laws and professional standards. D Home Page National Watch List OR U.S. Nursing Home Registry

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LAURELS OF WILLOW CREEK,THE: MIDLOTHIAN, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/04/2007 Properly mark drugs and other similar products. D 01/04/2007 Make sure that staff members wash their hands when needed. E Home Page National Watch List OR U.S. Nursing Home Registry

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TANDEM HEALTH CARE OF NORFOLK: NORFOLK, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/16/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha G 02/16/2007 Give each resident care and services to get or keep the highest quality of life possible. G 02/16/2007 Follow all laws and professional standards. D 02/16/2007 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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MANORCARE HEALTH SERVICES-IMPERIAL: RICHMOND, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/06/2009 Make sure that residents are safe from serious medication errors. G Home Page National Watch List OR U.S. Nursing Home Registry

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SENTARA NURSING CENTER HAMPTON: HAMPTON, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/03/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 06/03/2008 Give each resident care and services to get or keep the highest quality of life possible. D Home Page National Watch List OR U.S. Nursing Home Registry

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OUR LADY OF HOPE HEALTH CENTER: RICHMOND, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/15/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 02/15/2007 Provide care in a way that keeps or builds each resident's dignity and self respect. D 02/15/2007 Make a complete assessment that covers all questions for areas that are listed in official regulations. E 02/15/2007 Store, cook, and give out food in a safe and clean way. E 02/15/2007 Keep accurate and appropriate medical records. B Home Page National Watch List OR U.S. Nursing Home Registry

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PHEASANT RIDGE NURSING & REHAB CENTER: ROANOKE, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/15/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 03/15/2007 Keep medical records for the length of time that is required. E 08/30/2007 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D Home Page National Watch List OR U.S. Nursing Home Registry

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GRAYSON NURSING & REHAB CENTER: INDEPENDENCE, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/28/2006 Give each resident care and services to get or keep the highest quality of life possible. D Home Page National Watch List OR U.S. Nursing Home Registry

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GRACE HEALTHCARE OF ABINGDON: ABINGDON, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/17/2006 Make sure that the nursing home area is free of dangers that cause accidents. E Home Page National Watch List OR U.S. Nursing Home Registry

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KINGS DAUGHTERS COMMUNITY HEALTH & REHAB: STAUNTON, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/22/2006 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D Home Page National Watch List OR U.S. Nursing Home Registry

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CONSULATE HEALTH CARE OF WINDSOR: WINDSOR, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/18/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 11/18/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D Home Page National Watch List OR U.S. Nursing Home Registry

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FAIRMONT CROSSING: AMHERST, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/25/2006 Make sure that the nursing home area is free of dangers that cause accidents. D 10/25/2006 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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MAPLE GROVE HEALTH CARE CENTER: LEBANON, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/16/2007 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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NORTHAMPTON CONVALESCENT AND REHABILITATION CENTER: HAMPTON, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/23/2009 Follow all laws and professional standards. D Home Page National Watch List OR U.S. Nursing Home Registry

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BRANDON OAKS NURSING AND REHABILITATION CENTER: ROANOKE, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/17/2006 Give each resident care and services to get or keep the highest quality of life possible. D 11/17/2006 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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MEADOWVIEW TERRACE: CLARKSVILLE, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/15/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 02/15/2007 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 02/15/2007 Give professional services that meet a professional standard of quality. D 02/15/2007 Give each resident care and services to get or keep the highest quality of life possible. D 02/15/2007 Follow all laws and professional standards. D Home Page National Watch List OR U.S. Nursing Home Registry

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SITTER AND BARFOOT VETERANS CARE CENTER: RICHMOND, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/09/2009 Give the right treatment and services to residents who have mental or social problems adjusting. D 04/23/2009 Give the right treatment and services to residents who have mental or social problems adjusting. D 04/23/2009 Make sure that the nursing home area is free of dangers that cause accidents. G 04/23/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D Home Page National Watch List OR U.S. Nursing Home Registry

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Copyright Member of the Family, LLC, 1997,1998,1999,2000,2001,2002,2003,2004,2005,2006,2007,2008,2009 All rights reserved