RATING	DEFINITION
	actual harm and/or immediate jeopardy: score= G,H,I,J,K,L
	potential for more than minimal harm: score= D,E,F
	potential for minimal harm: score= A,B,C

The complaint data was obtained directly from CMS, 06/24/08. More recent reports/corrections may be available at the nursing home, ask to see all reports

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MANOR CARE HEALTH SERVICES-ALEX: ALEXANDRIA, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/04/2005 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 11/04/2005 Give each resident care and services to get or keep the highest quality of life possible. D 11/04/2005 Make sure that each resident's nutritional needs were met. D 11/04/2005 Give each resident enough fluids to keep them healthy and prevent dehydration. D 12/08/2005 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 10/25/2006 Give the resident's legal representative the same rights as the resident. D 10/25/2006 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 10/25/2006 Provide care in a way that keeps or builds each resident's dignity and self respect. D 10/25/2006 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 10/25/2006 Assess the resident when the resident enters the nursing home, in a timely manner. E 10/25/2006 Check and update (if needed) each resident's assessment every 3 months. C 10/25/2006 Give professional services that meet a professional standard of quality. D 10/25/2006 Give each resident care and services to get or keep the highest quality of life possible. G 10/25/2006 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 10/25/2006 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 10/25/2006 Give each resident enough fluids to keep them healthy and prevent dehydration. D 10/25/2006 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 10/25/2006 Have a program to keep infection from spreading. F 10/25/2006 Keep accurate and appropriate medical records. E Home Page National Watch List OR U.S. Nursing Home Registry

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WOODBINE REHABILITATION & HEALTHCARE CENTER: ALEXANDRIA, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 08/04/2005 Protect each resident from all abuse, physical punishment, and being separated from others. G 08/04/2005 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D Home Page National Watch List OR U.S. Nursing Home Registry

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RIVERSIDE REGIONAL CONVAL CNTR: NEWPORT NEWS, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/30/2006 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 08/18/2006 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 08/18/2006 Make sure that the nursing home area is free of dangers that cause accidents. G Home Page National Watch List OR U.S. Nursing Home Registry

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MEDICAL CARE CENTER: LYNCHBURG, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/21/2005 Let the resident refuse treatment or refuse to take part in an experiment. D 12/08/2006 Make sure that the nursing home area is free of dangers that cause accidents. G Home Page National Watch List OR U.S. Nursing Home Registry

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HEALTH CARE CENTER LUCY CORR: CHESTERFIELD, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/30/2005 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 09/30/2005 Give each resident care and services to get or keep the highest quality of life possible. D 09/30/2005 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. E Home Page National Watch List OR U.S. Nursing Home Registry

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RIVER VIEW ON THE APPOMATTOX: HOPEWELL, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/19/2006 Make a complete assessment that covers all questions for areas that are listed in official regulations. C 04/19/2006 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. B 04/19/2006 Give professional services that meet a professional standard of quality. D 04/19/2006 Store, cook, and give out food in a safe and clean way. E 04/19/2006 Make sure that staff members wash their hands when needed. D 12/18/2006 Honor all of the resident's rights as a resident of the nursing home and as a citizen or resident of the United States. D 12/18/2006 Properly hold, secure and manage each resident's personal money which is deposited with the nursing home. D 12/18/2006 Let the appropriate people see and talk to each resident. D 12/18/2006 Provide care in a way that keeps or builds each resident's dignity and self respect. D 12/18/2006 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 12/18/2006 Give each resident care and services to get or keep the highest quality of life possible. D 12/18/2006 Make sure that the nursing home area is free of dangers that cause accidents. D 12/18/2006 Make sure that doctors visit residents regularly, as required. D 12/18/2006 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 12/18/2006 Properly mark drugs and other similar products. D 12/18/2006 Choose a doctor to be the medical director. D Home Page National Watch List OR U.S. Nursing Home Registry

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SALEM HEALTH & REHABILITATION: SALEM, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/16/2005 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 02/16/2005 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 02/16/2005 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 02/16/2005 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. E 02/16/2005 Give professional services that meet a professional standard of quality. D 02/16/2005 Give each resident care and services to get or keep the highest quality of life possible. E 02/16/2005 Keep accurate and appropriate medical records. D 03/02/2006 Give professional services that meet a professional standard of quality. D 03/02/2006 Give each resident care and services to get or keep the highest quality of life possible. D 03/02/2006 Make sure that the nursing home area is free of dangers that cause accidents. D 03/02/2006 Keep accurate and appropriate medical records. D 01/17/2008 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 01/17/2008 Give each resident care and services to get or keep the highest quality of life possible. D 01/17/2008 Give or get special rehabilitation if in the patient's plan of care. D 01/17/2008 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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FRIENDSHIP HEALTH AND REHAB CENTER: ROANOKE, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/06/2007 Give each resident care and services to get or keep the highest quality of life possible. D 07/06/2007 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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HARRISONBURG HLTH & REHAB CNTR: HARRISONBURG, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/07/2006 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 07/07/2006 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 07/07/2006 Give professional services that meet a professional standard of quality. D 07/07/2006 Give professional services that follow each resident's written care plan. D 07/07/2006 Make sure that the nursing home area is free of dangers that cause accidents. K 10/12/2006 Keep all essential equipment working safely. C Home Page National Watch List OR U.S. Nursing Home Registry

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LYNCHBURG HLTH & REHAB CNTR: LYNCHBURG, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/02/2005 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 02/02/2005 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 02/02/2005 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 02/02/2005 Make sure that the nursing home area is free of dangers that cause accidents. D 04/06/2005 Provide care in a way that keeps or builds each resident's dignity and self respect. D 04/06/2005 Provide needed housekeeping and maintenance. B 04/06/2005 Give professional services that meet a professional standard of quality. D 04/06/2005 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 04/06/2005 Make sure that the nursing home area is free of dangers that cause accidents. D 04/06/2005 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 04/06/2005 Make sure that a working call system is available in each resident's room or bathroom and bathing area. C Home Page National Watch List OR U.S. Nursing Home Registry

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PINEY FOREST HEALTH CARE CENTE: DANVILLE, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/27/2005 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 04/27/2005 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 04/27/2005 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 04/27/2005 Give each resident care and services to get or keep the highest quality of life possible. G 04/27/2005 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 04/27/2005 Prevent a loss in range of motion among residents who entered the nursing home with a full range of motion. D 04/27/2005 Give each resident enough fluids to keep them healthy and prevent dehydration. D 04/27/2005 Make sure that a doctor approves a resident's admission in writing and that each resident has a doctor. D 04/27/2005 Keep accurate and appropriate medical records. B Home Page National Watch List OR U.S. Nursing Home Registry

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THE LAURELS OF UNIVERSITY PARK: RICHMOND, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/23/2005 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 06/23/2005 Make sure that the nursing home area is free of dangers that cause accidents. D 06/23/2005 Have a program to keep infection from spreading. F 09/23/2005 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 09/23/2005 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 09/23/2005 Give each resident care and services to get or keep the highest quality of life possible. G 09/23/2005 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 03/03/2006 Properly mark drugs and other similar products. D Home Page National Watch List OR U.S. Nursing Home Registry

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LAKE TAYLOR HOSP: NORFOLK, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/17/2005 Keep each resident free from physical restraints, unless needed for medical treatment. D 09/30/2005 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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CHERRYDALE HEALTH CARE CENTER: ARLINGTON, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/24/2005 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 03/24/2005 Give each resident care and services to get or keep the highest quality of life possible. D 03/24/2005 Make sure that the nursing home area is free of dangers that cause accidents. D 04/13/2007 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 04/13/2007 Give each resident care and services to get or keep the highest quality of life possible. G 04/13/2007 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 04/13/2007 Keep a resident apart from the others if the resident has an infection that can spread. D Home Page National Watch List OR U.S. Nursing Home Registry

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HERITAGE HALL BIG STONE GAP: BIG STONE GAP, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 05/17/2007 Give each resident care and services to get or keep the highest quality of life possible. D 05/17/2007 Make sure that the nursing home area is free of dangers that cause accidents. D Home Page National Watch List OR U.S. Nursing Home Registry

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EVERGREEN HEALTH AND REHAB: WINCHESTER, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/19/2006 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 07/19/2006 Properly hold, secure and manage each resident's personal money which is deposited with the nursing home. D 07/19/2006 Quickly give a resident's personal money to the heads of his or her estate after the resident's death. D 07/19/2006 Keep each resident's personal and medical records private and confidential. D 07/19/2006 Provide care in a way that keeps or builds each resident's dignity and self respect. D 07/19/2006 Keep safe, clean and homelike surroundings. E 07/19/2006 Give each resident care and services to get or keep the highest quality of life possible. D 07/19/2006 Make sure that the nursing home area is free of dangers that cause accidents. E 07/19/2006 Get rid of garbage properly. D 07/19/2006 Properly assign doctors' tasks. D 07/19/2006 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 07/19/2006 Have a program to keep infection from spreading. D 07/19/2006 Be designed, built, equipped, or well kept to protect the health and safety of residents, workers, and the public. D 11/17/2006 Make sure that residents are safe from serious medication errors. D Home Page National Watch List OR U.S. Nursing Home Registry

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AVANTE AT WAYNESBORO: WAYNESBORO, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/08/2005 Let residents give themselves their drugs if they are able. D 02/08/2005 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 02/08/2005 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 02/08/2005 Give each resident care and services to get or keep the highest quality of life possible. D 02/08/2005 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 02/08/2005 Make sure that the nursing home area is free of dangers that cause accidents. D 02/08/2005 Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. E 02/08/2005 Store, cook, and give out food in a safe and clean way. C 02/08/2005 Give or get lab tests to meet the needs of residents. E Home Page National Watch List OR U.S. Nursing Home Registry

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GOLDEN LIVINGCENTER- PORTSMOUTH: PORTSMOUTH, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/02/2006 Provide services to meet the needs and preferences of each resident. D 11/02/2006 Keep safe, clean and homelike surroundings. D 11/02/2006 Give each resident care and services to get or keep the highest quality of life possible. G 11/02/2006 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. G 11/02/2006 Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. C 11/02/2006 Store, cook, and give out food in a safe and clean way. F 11/02/2006 Quickly tell the resident's doctor the results of lab tests. D Home Page National Watch List OR U.S. Nursing Home Registry

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BEACON SHORES NURSING & REHABILITATION: VIRGINIA BEACH, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/22/2005 Give each resident care and services to get or keep the highest quality of life possible. D 04/22/2005 Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. D 06/03/2005 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 06/03/2005 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 06/03/2005 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. G 04/27/2006 Hire a qualified social worker; or in homes with more than 120 beds, hire a qualified full-time social worker. C 04/27/2006 Make sure that the nursing home area is free of dangers that cause accidents. D 04/27/2006 Make sure that the nursing home area is safe, easy to use, clean and comfortable. D 10/06/2006 Give each resident care and services to get or keep the highest quality of life possible. D 10/06/2006 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. D 10/06/2006 Set up or keep a group of people to review and ensure quality. D 03/23/2007 Make sure that the nursing home area is free of dangers that cause accidents. D Home Page National Watch List OR U.S. Nursing Home Registry

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GOLDEN LIVINGCENTER-SLEEPY HOLLOW: ANNANDALE, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/13/2006 Provide services to meet the needs and preferences of each resident. D 07/13/2006 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D Home Page National Watch List OR U.S. Nursing Home Registry

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AVANTE AT ROANOKE: ROANOKE, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/06/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 09/06/2007 Keep each resident free from physical restraints, unless needed for medical treatment. D 09/06/2007 Provide care in a way that keeps or builds each resident's dignity and self respect. D 09/06/2007 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 09/06/2007 Provide needed housekeeping and maintenance. D 09/06/2007 Do a new assessment after any major change in a resident's physical or mental health. D 09/06/2007 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 09/06/2007 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 09/06/2007 Give professional services that meet a professional standard of quality. D 09/06/2007 Give each resident care and services to get or keep the highest quality of life possible. D 09/06/2007 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. E 09/06/2007 Prevent a loss in range of motion among residents who entered the nursing home with a full range of motion. G 09/06/2007 Give the right treatment and services to residents who have mental or social problems adjusting. J 09/06/2007 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E 09/06/2007 Make sure that doctors visit residents regularly, as required. D 09/06/2007 Be administered in a way that leads to the highest possible level of well being for each resident. D 09/06/2007 Choose a doctor to be the medical director. D 09/06/2007 Keep accurate and appropriate medical records. D 09/06/2007 Set up or keep a group of people to review and ensure quality. E Home Page National Watch List OR U.S. Nursing Home Registry

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SOUTHAMPTON MEMORIAL HOSP: FRANKLIN, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 08/19/2005 Follow all laws and professional standards. D Home Page National Watch List OR U.S. Nursing Home Registry

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STRATFORD REHABILITATION CENTER: DANVILLE, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/20/2005 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. G 10/20/2005 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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SENTARA NURSING CENTER NORFOLK: NORFOLK, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/22/2006 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 06/22/2006 Give each resident care and services to get or keep the highest quality of life possible. D 06/22/2006 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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COMMUNITY MEM: SOUTH HILL, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 08/11/2005 Make sure that the nursing home area is free of dangers that cause accidents. D Home Page National Watch List OR U.S. Nursing Home Registry

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BETH SHOLOM HOME OF EASTERN VI: VIRGINIA BEACH, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 05/03/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha G 05/03/2007 Make a complete assessment that covers all questions for areas that are listed in official regulations. B 05/03/2007 Give professional services that meet a professional standard of quality. D 05/03/2007 Give each resident care and services to get or keep the highest quality of life possible. G 05/03/2007 Make sure that the nursing home area is free of dangers that cause accidents. D Home Page National Watch List OR U.S. Nursing Home Registry

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BLAND COUNTY NURSING & REHABILITATION CENTER: BASTIAN, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/06/2005 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 10/06/2005 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 10/06/2005 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D Home Page National Watch List OR U.S. Nursing Home Registry

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GREENSVILLE MANOR: EMPORIA, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/17/2005 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 02/17/2005 Give each resident care and services to get or keep the highest quality of life possible. D 02/17/2005 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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FRANKLIN HEALTH AND REHABILITATION CENTER: ROCKY MOUNT, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 05/08/2007 Make sure that the nursing home area is free of dangers that cause accidents. D Home Page National Watch List OR U.S. Nursing Home Registry

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BRIAN CTR HLT & REHAB/SCOTT CO: WEBER CITY, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/05/2007 Provide care in a way that keeps or builds each resident's dignity and self respect. D 10/05/2007 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 10/05/2007 Make sure that the nursing home area is free of dangers that cause accidents. E 10/05/2007 Have enough nurses to care for every resident in a way that maximizes the resident's well being. B Home Page National Watch List OR U.S. Nursing Home Registry

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RALEIGH COURT HLTH CARE CNTR: ROANOKE, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/20/2006 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 07/20/2006 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 07/20/2006 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 07/20/2006 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 07/20/2006 Give professional services that meet a professional standard of quality. G 07/20/2006 Give each resident care and services to get or keep the highest quality of life possible. D 07/20/2006 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 07/20/2006 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 07/20/2006 Make sure that the nursing home area is free of dangers that cause accidents. G 09/28/2006 Give each resident care and services to get or keep the highest quality of life possible. D 09/28/2006 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D Home Page National Watch List OR U.S. Nursing Home Registry

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NORFOLK HEALTH CARE CENTER: NORFOLK, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/11/2005 Protect residents from mistreatment, neglect, and/or theft of personal property. G 04/11/2005 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 04/11/2005 Give each resident care and services to get or keep the highest quality of life possible. D 04/11/2005 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. G 04/11/2005 Make sure that the nursing home area is free of dangers that cause accidents. G 04/11/2005 Make sure that the attending doctor orders special diets. G 02/14/2006 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D Home Page National Watch List OR U.S. Nursing Home Registry

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STANLEYTOWN HLTH CARE CNTR: STANLEYTOWN, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/17/2005 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D Home Page National Watch List OR U.S. Nursing Home Registry

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MANORCARE HEALTH SERVICES - FAIR OAKS: FAIRFAX, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/04/2005 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 04/04/2005 Give each resident care and services to get or keep the highest quality of life possible. D 04/04/2005 Give each resident enough fluids to keep them healthy and prevent dehydration. G 04/04/2005 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 04/04/2005 Store, cook, and give out food in a safe and clean way. K 09/28/2005 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. E 09/28/2005 Have enough backup water supply for important areas of the nursing home. F 10/16/2006 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 10/16/2006 Do a new assessment after any major change in a resident's physical or mental health. E 10/16/2006 Do an assessment of the resident every year. E 10/16/2006 Check and update (if needed) each resident's assessment every 3 months. C 10/16/2006 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 10/16/2006 Give professional services that meet a professional standard of quality. D 10/16/2006 Give each resident care and services to get or keep the highest quality of life possible. D 10/16/2006 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 10/16/2006 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 10/16/2006 Make sure that the nursing home area is free of dangers that cause accidents. D 10/16/2006 Provide at least one room to use as a dining room and for activities, that is a good size, with good lighting, airflow and furniture. E 10/16/2006 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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HERITAGE HALL VIRGINIA BEACH: VIRGINIA BEACH, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/23/2005 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 09/23/2005 Keep each resident's personal and medical records private and confidential. D 09/23/2005 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 09/23/2005 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 09/23/2005 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 09/23/2005 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 09/23/2005 Make sure that the nursing home area is free of dangers that cause accidents. G 01/27/2006 Provide services to meet the needs and preferences of each resident. E 01/27/2006 Do an assessment of the resident every year. E 01/27/2006 Check and update (if needed) each resident's assessment every 3 months. D 01/27/2006 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 01/27/2006 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E Home Page National Watch List OR U.S. Nursing Home Registry

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RUXTON HEALTH OF WILLIAMSBURG: WILLIAMSBURG, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/08/2005 Give each resident care and services to get or keep the highest quality of life possible. D 02/08/2005 Make sure that the nursing home area is safe, easy to use, clean and comfortable. E 02/08/2005 Keep accurate and appropriate medical records. D 07/18/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 07/18/2007 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 07/18/2007 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 07/18/2007 Give each resident care and services to get or keep the highest quality of life possible. G 07/18/2007 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 07/18/2007 Give each resident enough fluids to keep them healthy and prevent dehydration. G Home Page National Watch List OR U.S. Nursing Home Registry

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RUXTON HEALTH AT THE MEADOWS: GOOCHLAND, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 08/29/2005 Give each resident care and services to get or keep the highest quality of life possible. G 08/29/2005 Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. D 08/29/2005 Make sure there is a program to prevent/deal with mice, insects, or other pests. C Home Page National Watch List OR U.S. Nursing Home Registry

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VA BEACH HEALTHCARE AND REHAB: VIRGINIA BEACH, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/28/2006 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 06/28/2006 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D Home Page National Watch List OR U.S. Nursing Home Registry

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GOLDEN LIVINGCENTER-FREDERICKSBURG: FREDERICKSBURG, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/14/2005 Give each resident care and services to get or keep the highest quality of life possible. D Home Page National Watch List OR U.S. Nursing Home Registry

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RIVER POINTE REHAB HEALTHCARE: VIRGINIA BEACH, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 05/13/2005 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 08/31/2005 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 08/31/2005 Provide care in a way that keeps or builds each resident's dignity and self respect. D 08/31/2005 Provide services to meet the needs and preferences of each resident. E 08/31/2005 Give professional services that follow each resident's written care plan. D 08/31/2005 Make sure that the nursing home area is free of dangers that cause accidents. J 08/31/2005 Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. D 08/31/2005 Provide bedrooms that don't allow residents to see each other when privacy is needed. B 10/21/2005 Provide care in a way that keeps or builds each resident's dignity and self respect. D 12/20/2006 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E Home Page National Watch List OR U.S. Nursing Home Registry

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NANSEMOND POINTE REHAB & HEALT: SUFFOLK, VA

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/24/2005 Protect each resident from all abuse, physical punishment, and being separated from others. D 04/14/2005 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. G 04/14/2005 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 04/14/2005 Make sure that the nursing home area is free of dangers that cause accidents.