RATING	DEFINITION
	actual harm and/or immediate jeopardy: score= G,H,I,J,K,L
	potential for more than minimal harm: score= D,E,F
	potential for minimal harm: score= A,B,C

The complaint data was obtained directly from CMS, 02/27/08. More recent reports/corrections may be available at the nursing home, ask to see all reports

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DOVER REHABILITATION AND LIVING: DOVER, NH

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/01/2007 post nurse staffing information. C 11/01/2007 Have licensed, certified, or registered staff to give needed services. E Home Page National Watch List OR U.S. Nursing Home Registry

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HANOVER TERRACE HEALTHCARE: HANOVER, NH

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/27/2007 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 03/27/2007 Make sure that doctors visit residents regularly, as required. D 05/10/2007 Honor all of the resident's rights as a resident of the nursing home and as a citizen or resident of the United States. D 05/10/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 05/10/2007 Protect residents from mistreatment, neglect, and/or theft of personal property. J 05/10/2007 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 05/10/2007 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 05/10/2007 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 05/10/2007 Give each resident care and services to get or keep the highest quality of life possible. K 05/10/2007 Be administered in a way that leads to the highest possible level of well being for each resident. F 05/10/2007 Choose a doctor to be the medical director. F 05/10/2007 Keep accurate and appropriate medical records. F 05/10/2007 Set up or keep a group of people to review and ensure quality. F Home Page National Watch List OR U.S. Nursing Home Registry

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WILLIAM CLOUGH ECU: NEW LONDON, NH

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/18/2006 Tell the resident completely about his or her health status. D 07/18/2006 Protect residents from mistreatment, neglect, and/or theft of personal property. J 07/18/2006 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 07/18/2006 Give professional services that meet a professional standard of quality. F 07/18/2006 Give each resident care and services to get or keep the highest quality of life possible. K 07/18/2006 Keep accurate and appropriate medical records. F Home Page National Watch List OR U.S. Nursing Home Registry

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ROCHESTER MANOR: ROCHESTER, NH

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/20/2007 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 11/20/2007 Give professional services that meet a professional standard of quality. F 11/20/2007 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. F 11/20/2007 Make sure that nurse aides show they have the skills to be able to care for residents. F 11/20/2007 Get services outside the nursing home that meet professional standards. F Home Page National Watch List OR U.S. Nursing Home Registry

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PLEASANT VALLEY NURSING CENTER: DERRY, NH

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/23/2006 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 02/23/2006 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D Home Page National Watch List OR U.S. Nursing Home Registry

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LACONIA CENTER, GENESIS HEALTHCARE: LACONIA, NH

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/14/2005 Make sure that the nursing home area is free of dangers that cause accidents. D 11/01/2006 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 11/01/2006 Give professional services that meet a professional standard of quality. D Home Page National Watch List OR U.S. Nursing Home Registry

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HAVEN HEALTH CENTER OF CLAREMONT: CLAREMONT, NH

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/08/2004 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 10/08/2004 Give professional services that meet a professional standard of quality. F 10/08/2004 Be administered in a way that leads to the highest possible level of well being for each resident. F 10/08/2004 Choose a doctor to be the medical director. F 10/08/2004 Set up or keep a group of people to review and ensure quality. D 04/11/2006 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E Home Page National Watch List OR U.S. Nursing Home Registry

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LEBANON CENTER, GENESIS HEALTHCARE: LEBANON, NH

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/15/2005 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D Home Page National Watch List OR U.S. Nursing Home Registry

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RIDGEWOOD CENTER, GENESIS HEALTHCARE: BEDFORD, NH

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/18/2005 Give professional services that meet a professional standard of quality. D Home Page National Watch List OR U.S. Nursing Home Registry

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CHESHIRE COUNTY HOME: WESTMORELAND, NH

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 08/21/2007 Assess the resident when the resident enters the nursing home, in a timely manner. C 08/21/2007 Do a new assessment after any major change in a resident's physical or mental health. C 08/21/2007 Check and update (if needed) each resident's assessment every 3 months. C 08/21/2007 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. C 08/21/2007 Electronically record and report resident status assessments in a timely manner as required in order to monitor resident health and progress. C Home Page National Watch List OR U.S. Nursing Home Registry

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HAVEN HEALTH CENTER AT SEACOAST: HAMPTON, NH

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 05/06/2005 Provide care in a way that keeps or builds each resident's dignity and self respect. E 05/06/2005 Keep safe, clean and homelike surroundings. E 05/06/2005 Provide needed housekeeping and maintenance. E 05/06/2005 Do a new assessment after any major change in a resident's physical or mental health. D 05/06/2005 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. E 05/06/2005 Give professional services that meet a professional standard of quality. F 05/06/2005 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. D 05/06/2005 Make sure that the nursing home area is free of dangers that cause accidents. E 05/06/2005 Make sure that each resident's nutritional needs were met. D 05/06/2005 Have enough nurses to care for every resident in a way that maximizes the resident's well being. F 05/06/2005 Keep a resident apart from the others if the resident has an infection that can spread. E 05/06/2005 Choose a doctor to be the medical director. F 05/06/2005 Set up or keep a group of people to review and ensure quality. F Home Page National Watch List OR U.S. Nursing Home Registry

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SALEMHAVEN: SALEM, NH

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/13/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 06/13/2007 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 06/13/2007 Give professional services that follow each resident's written care plan. D 06/13/2007 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D Home Page National Watch List OR U.S. Nursing Home Registry

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HARBORSIDE PHEASANT WOOD: PETERBOROUGH, NH

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/23/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 01/23/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 01/23/2007 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 01/23/2007 Provide care in a way that keeps or builds each resident's dignity and self respect. E 01/23/2007 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 01/23/2007 Give professional services that meet a professional standard of quality. D 01/23/2007 Make sure that residents are safe from serious medication errors. G 07/31/2007 Make sure that doctors visit residents regularly, as required. E Home Page National Watch List OR U.S. Nursing Home Registry

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HARBORSIDE NORTHWOOD: BEDFORD, NH

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/06/2005 Keep each resident free from physical restraints, unless needed for medical treatment. D 03/22/2006 Give professional services that meet a professional standard of quality. D 06/22/2006 Let the resident refuse treatment or refuse to take part in an experiment. D 06/22/2006 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 06/22/2006 Give professional services that meet a professional standard of quality. D 06/22/2006 Give professional services that follow each resident's written care plan. D 06/22/2006 Make sure that residents are safe from serious medication errors. G 06/22/2006 Make sure that a doctor approves a resident's admission in writing and that each resident has a doctor. F 06/22/2006 Make sure that all needed doctor visits are made personally by a doctor, as required. E 06/22/2006 Properly assign doctors' tasks. E 06/22/2006 Follow all laws and professional standards. F 04/18/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 04/18/2007 Give professional services that follow each resident's written care plan. D Home Page National Watch List OR U.S. Nursing Home Registry

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HARBORSIDE CRESTWOOD: MILFORD, NH

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 08/11/2005 Store, cook, and give out food in a safe and clean way. F 08/10/2007 Provide care for each resident in a way that keeps or builds the resident's quality of life. F 08/10/2007 Provide care in a way that keeps or builds each resident's dignity and self respect. F 08/10/2007 Provide activities to meet the needs of each resident. E 08/10/2007 Keep safe, clean and homelike surroundings. E 08/10/2007 Provide needed housekeeping and maintenance. E 08/10/2007 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 08/10/2007 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. D 08/10/2007 Make sure that the nursing home area is free of dangers that cause accidents. E 08/10/2007 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E 08/10/2007 Make sure that residents are well nourished. D 08/10/2007 Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. F 08/10/2007 Offer other nutritional food to each resident who will not eat the food served. E 08/10/2007 1) Provide 3 meals daily at regular times; or 2) serve breakfast within 14 hours after dinner; or 3) offer a snack at bedtime each day. F 08/10/2007 Have a program to keep infection from spreading. E 08/10/2007 Be designed, built, equipped, or well kept to protect the health and safety of residents, workers, and the public. E 08/10/2007 Be administered in a way that leads to the highest possible level of well being for each resident. F 08/10/2007 Choose a doctor to be the medical director. F 08/10/2007 Set up or keep a group of people to review and ensure quality. F Home Page National Watch List OR U.S. Nursing Home Registry

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HARBORSIDE WESTWOOD: KEENE, NH

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/21/2007 Protect residents from mistreatment, neglect, and/or theft of personal property. G 02/21/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 02/21/2007 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 02/21/2007 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G Home Page National Watch List OR U.S. Nursing Home Registry

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SUNBRIDGE CARE & REHABILITATION FOR EXETER: EXETER, NH

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/21/2006 Give professional services that meet a professional standard of quality. D Home Page National Watch List OR U.S. Nursing Home Registry

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ELM'S NURSING AND REHAB CENTER (THE): MILFORD, NH

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/09/2005 Give professional services that meet a professional standard of quality. D Home Page National Watch List OR U.S. Nursing Home Registry

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LAFAYETTE CENTER, GENESIS HEALTHCARE: FRANCONIA, NH

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/26/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 09/26/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 09/26/2007 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D Home Page National Watch List OR U.S. Nursing Home Registry

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EPSOM HEALTHCARE CENTER: EPSOM, NH

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 05/20/2005 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 05/20/2005 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D Home Page National Watch List OR U.S. Nursing Home Registry

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SUNBRIDGE CARE AND REHABILITATION FOR PORTSMOUTH: PORTSMOUTH, NH

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/15/2005 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D Home Page National Watch List OR U.S. Nursing Home Registry

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SUNBRIDGE CARE & REHABILITATION FOR WOLFEBORO: WOLFEBORO, NH

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/09/2006 Protect each resident from all abuse, physical punishment, and being separated from others. D 02/09/2006 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 02/09/2006 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D Home Page National Watch List OR U.S. Nursing Home Registry

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LAUREL CENTER, GENESIS HEALTHCARE: BEDFORD, NH

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/13/2005 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 07/13/2005 Give professional services that meet a professional standard of quality. D Home Page National Watch List OR U.S. Nursing Home Registry

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MOUNTAIN VIEW NURSING HOME: OSSIPEE, NH

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 08/04/2005 Honor all of the resident's rights as a resident of the nursing home and as a citizen or resident of the United States. F 08/04/2005 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 08/04/2005 Keep each resident free from physical restraints, unless needed for medical treatment. D 08/04/2005 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 08/04/2005 Provide care in a way that keeps or builds each resident's dignity and self respect. E 08/04/2005 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 08/04/2005 Give professional services that meet a professional standard of quality. D 08/04/2005 Make sure that the nursing home area is free of dangers that cause accidents. E 08/04/2005 Be designed, built, equipped, or well kept to protect the health and safety of residents, workers, and the public. F 08/04/2005 Keep accurate and appropriate medical records. D 12/12/2005 Protect each resident from all abuse, physical punishment, and being separated from others. D 12/12/2005 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 01/11/2007 Keep safe, clean and homelike surroundings. E 01/11/2007 Keep temperature levels comfortable and safe. E 01/11/2007 Make sure that the nursing home area is free of dangers that cause accidents. D 01/11/2007 Be designed, built, equipped, or well kept to protect the health and safety of residents, workers, and the public. F 01/11/2007 Keep all essential equipment working safely. F 01/11/2007 Keep clinical information safe, so that it will not be lost, destroyed or used by the wrong person. D Home Page National Watch List OR U.S. Nursing Home Registry

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SULLIVAN COUNTY HEALTH CARE: UNITY, NH

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/18/2004 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E 04/10/2007 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 04/10/2007 Give professional services that meet a professional standard of quality. D 04/10/2007 Give each resident care and services to get or keep the highest quality of life possible. G 04/10/2007 Make sure that the nursing home area is free of dangers that cause accidents. G 04/10/2007 Make sure that residents are safe from serious medication errors. G 04/10/2007 Properly mark drugs and other similar products. D 04/10/2007 Keep all essential equipment working safely. E 04/10/2007 Make sure that a working call system is available in each resident's room or bathroom and bathing area. D Home Page National Watch List OR U.S. Nursing Home Registry

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HAVEN HEALTH CENTER OF DERRY: DERRY, NH

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/26/2004 Provide care in a way that keeps or builds each resident's dignity and self respect. D Home Page National Watch List OR U.S. Nursing Home Registry

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BEL AIR NURSING HOME: GOFFSTOWN, NH

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/26/2006 Let the resident refuse treatment or refuse to take part in an experiment. D 10/26/2006 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 10/26/2006 Make sure that the nursing home area is free of dangers that cause accidents. D 10/26/2006 Use a registered nurse at least 8 hours a day, 7 days a week. F 10/26/2006 Follow all laws and professional standards. D 10/26/2006 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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BELKNAP COUNTY NURSING HOME: LACONIA, NH

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/12/2005 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 09/12/2005 Give professional services that meet a professional standard of quality. D 09/12/2005 Make sure that the nursing home area is free of dangers that cause accidents. D 04/28/2006 Protect residents from mistreatment, neglect, and/or theft of personal property. J 04/28/2006 Give each resident care and services to get or keep the highest quality of life possible. L 04/28/2006 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D Home Page National Watch List OR U.S. Nursing Home Registry

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GLENCLIFF HOME FOR THE ELDERLY: GLENCLIFF, NH

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/01/2007 Give professional services that meet a professional standard of quality. D 10/01/2007 Make sure that the nursing home area is free of dangers that cause accidents. G 10/01/2007 Get services outside the nursing home that meet professional standards. D 10/01/2007 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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