RATING	DEFINITION
	actual harm and/or immediate jeopardy: score= G,H,I,J,K,L
	potential for more than minimal harm: score= D,E,F
	potential for minimal harm: score= A,B,C

The complaint data was obtained directly from CMS, 02/27/08. More recent reports/corrections may be available at the nursing home, ask to see all reports

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BENEFIS SKILLED NURSING CENTER: GREAT FALLS, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/07/2006 Make sure that the nursing home area is free of dangers that cause accidents. G 06/25/2007 Make sure that the nursing home area is free of dangers that cause accidents. D Home Page National Watch List OR U.S. Nursing Home Registry

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MISSOURI RIVER MANOR: GREAT FALLS, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/27/2005 Give each resident care and services to get or keep the highest quality of life possible. G Home Page National Watch List OR U.S. Nursing Home Registry

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HILLSIDE MANOR: MISSOULA, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/20/2005 Make sure that residents are well nourished. F Home Page National Watch List OR U.S. Nursing Home Registry

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BILLINGS HEALTH & REHAB COMMUNITY: BILLINGS, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/26/2006 Let the resident or the resident's representative look at all records. D 01/26/2006 Protect residents from mistreatment, neglect, and/or theft of personal property. E 01/26/2006 Give each resident care and services to get or keep the highest quality of life possible. D 12/28/2006 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 12/28/2006 Give professional services that meet a professional standard of quality. D 12/28/2006 Give professional services that follow each resident's written care plan. D 12/28/2006 Give each resident care and services to get or keep the highest quality of life possible. D 12/28/2006 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 12/28/2006 Make sure that residents are well nourished. E 12/28/2006 Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. E 12/28/2006 Store, cook, and give out food in a safe and clean way. E 12/28/2006 Keep accurate and appropriate medical records. E Home Page National Watch List OR U.S. Nursing Home Registry

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PARK PLACE HEALTH CARE CENTER: GREAT FALLS, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/11/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 10/11/2007 Make sure that the nursing home area is free of dangers that cause accidents. G Home Page National Watch List OR U.S. Nursing Home Registry

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EVERGREEN MISSOULA HEALTH & REHAB: MISSOULA, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/13/2004 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 10/13/2004 Give professional services that meet a professional standard of quality. D 10/13/2004 Make sure that residents are well nourished. E 10/13/2004 Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. E 06/03/2005 Protect each resident from all abuse, physical punishment, and being separated from others. D 06/03/2005 Give each resident care and services to get or keep the highest quality of life possible. D 06/03/2005 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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MOUNTAIN VIEW CARE CENTER: BOZEMAN, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/25/2004 Make sure that the nursing home area is free of dangers that cause accidents. J 10/24/2007 Make sure that the nursing home area is safe, easy to use, clean and comfortable. F Home Page National Watch List OR U.S. Nursing Home Registry

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LIBBY CARE CENTER: LIBBY, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/02/2005 Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable. G 11/02/2005 Have enough nurses to care for every resident in a way that maximizes the resident's well being. G Home Page National Watch List OR U.S. Nursing Home Registry

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VILLAGE HEALTH CARE CENTER: MISSOULA, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/15/2007 Keep each resident's personal and medical records private and confidential. D 11/15/2007 Provide services to meet the needs and preferences of each resident. D 11/15/2007 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. G 11/15/2007 Make sure that staff members wash their hands when needed. D 11/15/2007 Move, clean and store sheets, towels and other linens in a way that prevents the spread of infection. D 11/15/2007 Make sure that the nursing home area is safe, easy to use, clean and comfortable. D Home Page National Watch List OR U.S. Nursing Home Registry

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BIG SKY CARE CENTER: HELENA, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/09/2006 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 03/09/2006 Make sure that the nursing home area is free of dangers that cause accidents. J 03/09/2006 Make sure that doctors visit residents regularly, as required. D 03/15/2007 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D Home Page National Watch List OR U.S. Nursing Home Registry

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EVERGREEN LIVINGSTON HEALTH & REHAB: LIVINGSTON, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/20/2005 Make sure that the nursing home area is free of dangers that cause accidents. E 01/20/2005 Make sure that the nursing home area is safe, easy to use, clean and comfortable. E 01/27/2005 Make sure that residents are safe from serious medication errors. D 02/24/2006 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 02/24/2006 Provide needed housekeeping and maintenance. E 02/24/2006 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 02/24/2006 Give professional services that meet a professional standard of quality. E 02/24/2006 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 02/24/2006 Properly mark drugs and other similar products. E 02/24/2006 Make sure that staff members wash their hands when needed. D 02/24/2006 Make sure that the nursing home area is safe, easy to use, clean and comfortable. F 02/24/2006 Keep accurate and appropriate medical records. E 09/13/2007 Provide care in a way that keeps or builds each resident's dignity and self respect. E 09/13/2007 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. E 09/13/2007 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 09/13/2007 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. G 09/13/2007 Have enough nurses to care for every resident in a way that maximizes the resident's well being. G 09/13/2007 Hire enough skilled workers to carry out dietary service. E 09/13/2007 Have a program to keep infection from spreading. F 09/13/2007 Make sure that staff members wash their hands when needed. F Home Page National Watch List OR U.S. Nursing Home Registry

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EVERGREEN POLSON HEALTH & REHAB: POLSON, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/09/2007 Make sure that residents are well nourished. C 09/13/2007 Let the resident or the resident's representative look at all records. D 09/13/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 09/13/2007 Protect residents from mistreatment, neglect, and/or theft of personal property. J 09/13/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 09/13/2007 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 09/13/2007 Make sure there is a program to prevent/deal with mice, insects, or other pests. F 09/13/2007 Hire nurse aides who have shown that they are skilled and care for residents safely on-the-job. F Home Page National Watch List OR U.S. Nursing Home Registry

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EVERGREEN BUTTE HEALTH & REHAB: BUTTE, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/08/2004 Make sure that the nursing home area is free of dangers that cause accidents. J 11/28/2005 Protect residents from mistreatment, neglect, and/or theft of personal property. K 11/28/2005 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E 11/28/2005 Provide activities to meet the needs of each resident. E 11/28/2005 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D Home Page National Watch List OR U.S. Nursing Home Registry

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ROSEBUD HEALTH CARE CTR N H: FORSYTH, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/25/2005 Make sure that a doctor approves a resident's admission in writing and that each resident has a doctor. E 07/25/2005 Make sure that doctors see a resident's plan of care at every visit and make notes about progress and orders in writing. E Home Page National Watch List OR U.S. Nursing Home Registry

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FRIENDSHIP VILLA CARE CENTER: MILES CITY, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 08/27/2005 Let residents give themselves their drugs if they are able. E 08/27/2005 Make a complete assessment that covers all questions for areas that are listed in official regulations. E 08/27/2005 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 08/27/2005 Make sure that the nursing home area is free of dangers that cause accidents. K 08/27/2005 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D Home Page National Watch List OR U.S. Nursing Home Registry

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MCCONE CO NURSING HOME: CIRCLE, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/06/2006 Make sure that the nursing home area is free of dangers that cause accidents. L Home Page National Watch List OR U.S. Nursing Home Registry

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TETON MEDICAL CENTER N H: CHOTEAU, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/22/2005 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 11/25/2005 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. E 11/25/2005 Make a complete assessment that covers all questions for areas that are listed in official regulations. E 11/25/2005 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D Home Page National Watch List OR U.S. Nursing Home Registry

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BEARTOOTH MANOR: COLUMBUS, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/20/2005 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 04/09/2005 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E 04/09/2005 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 04/09/2005 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 04/09/2005 Make sure that the nursing home area is free of dangers that cause accidents. G 04/09/2005 1) Review the work of each nurse aide every year; or 2) give regular training for the nurse aides. E Home Page National Watch List OR U.S. Nursing Home Registry

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PONDEROSA PINES HEALTHCARE LLC: BILLINGS, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 05/05/2005 Provide care in a way that keeps or builds each resident's dignity and self respect. D 05/05/2005 Provide needed housekeeping and maintenance. C 05/05/2005 Store, cook, and give out food in a safe and clean way. F 05/05/2005 Make sure that doctors visit residents regularly, as required. D Home Page National Watch List OR U.S. Nursing Home Registry

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VALLEY VIEW ESTATES HEALTH CARE: HAMILTON, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 05/06/2005 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. E Home Page National Watch List OR U.S. Nursing Home Registry

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GLACIER CARE CENTER: CUT BANK, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/06/2006 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D Home Page National Watch List OR U.S. Nursing Home Registry

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ROCKY MOUNTAIN CARE CENTER: HELENA, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/29/2004 Develop a plan with the resident and family for the resident's care after leaving the nursing home. E 09/29/2005 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 09/29/2005 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 09/29/2005 Give professional services that meet a professional standard of quality. D 09/29/2005 Make sure that residents are safe from serious medication errors. D 09/29/2005 Hire a qualified dietician. E 09/29/2005 At least once a month, have a licensed pharmacist check the drugs that each resident takes. E 09/29/2005 Keep accurate and appropriate medical records. E 06/22/2006 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 06/22/2006 Give each resident care and services to get or keep the highest quality of life possible. G 06/22/2006 Keep accurate and appropriate medical records. D 08/29/2007 Give professional services that meet a professional standard of quality. D 08/29/2007 Give professional services that follow each resident's written care plan. E Home Page National Watch List OR U.S. Nursing Home Registry

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EVERGREEN BOZEMAN HEALTH & REHAB: BOZEMAN, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/19/2005 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 07/19/2005 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 07/19/2005 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 07/19/2005 Give professional services that meet a professional standard of quality. D 07/19/2005 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 07/19/2005 Make sure that the nursing home area is free of dangers that cause accidents. G 07/19/2005 Store, cook, and give out food in a safe and clean way. E 03/16/2007 Protect each resident from all abuse, physical punishment, and being separated from others. G Home Page National Watch List OR U.S. Nursing Home Registry

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BROADWATER HEALTH CTR NH: TOWNSEND, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/26/2006 Keep each resident free from physical restraints, unless needed for medical treatment. D 10/26/2006 1) Review the work of each nurse aide every year; or 2) give regular training for the nurse aides. D Home Page National Watch List OR U.S. Nursing Home Registry

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PARKVIEW CARE CENTER: BILLINGS, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/28/2005 Give each resident care and services to get or keep the highest quality of life possible. E 01/19/2006 Try to resolve each resident's complaints quickly. F 01/19/2006 Provide care in a way that keeps or builds each resident's dignity and self respect. D 01/19/2006 Make sure that residents are well nourished. D 01/19/2006 Store, cook, and give out food in a safe and clean way. F 05/30/2007 Provide enough notice before discharging or transferring a resident. D 05/30/2007 Tell the resident or the resident's representative in writing how long the nursing home will hold the resident's bed when the resident temporarily leaves the facility. D 05/30/2007 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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CREST NURSING HOME: BUTTE, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/04/2004 Provide services to meet the needs and preferences of each resident. D 11/04/2004 Make sure that the nursing home area is free of dangers that cause accidents. D 04/25/2006 Make sure that each resident's nutritional needs were met. D 04/25/2006 Make sure that residents are well nourished. E 04/25/2006 Store, cook, and give out food in a safe and clean way. D Home Page National Watch List OR U.S. Nursing Home Registry

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EAGLE CLIFF MANOR: BILLINGS, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/15/2006 Give professional services that meet a professional standard of quality. D 02/15/2006 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G Home Page National Watch List OR U.S. Nursing Home Registry

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BITTERROOT VALLEY LIVING CENTER: STEVENSVILLE, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/06/2007 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 09/06/2007 Give each resident care and services to get or keep the highest quality of life possible. D Home Page National Watch List OR U.S. Nursing Home Registry

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IMMANUEL LUTHERAN HOME: KALISPELL, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 08/29/2007 Give each resident care and services to get or keep the highest quality of life possible. G 08/29/2007 Make sure that the nursing home area is free of dangers that cause accidents. G Home Page National Watch List OR U.S. Nursing Home Registry

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HERITAGE ACRES NURSING HOME: HARDIN, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/21/2004 Check and update (if needed) each resident's assessment every 3 months. D 10/21/2004 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 10/21/2004 Give professional services that meet a professional standard of quality. B 10/21/2004 Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. E 10/21/2004 Store, cook, and give out food in a safe and clean way. F 10/21/2004 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. E 10/21/2004 Make sure that the nursing home area is safe, easy to use, clean and comfortable. F 10/21/2004 Keep accurate and appropriate medical records. B Home Page National Watch List OR U.S. Nursing Home Registry

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COLONIAL MANOR OF WHITEFISH: WHITEFISH, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 08/02/2005 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 08/02/2005 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 08/02/2005 Give professional services that meet a professional standard of quality. D 08/02/2005 Give each resident care and services to get or keep the highest quality of life possible. G 08/24/2006 Make a complete assessment that covers all questions for areas that are listed in official regulations. D Home Page National Watch List OR U.S. Nursing Home Registry

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BLACKFEET CARE CENTER: BROWNING, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/13/2005 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. E 12/13/2005 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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COLONIAL MANOR OF DEER LODGE: DEER LODGE, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/23/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 01/23/2007 Develop a plan with the resident and family for the resident's care after leaving the nursing home. D 07/25/2007 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 07/25/2007 Give professional services that follow each resident's written care plan. D 07/25/2007 Make sure that each resident's nutritional needs were met. D 07/25/2007 Make sure that residents are well nourished. D 07/25/2007 Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. E 07/25/2007 Offer other nutritional food to each resident who will not eat the food served. E 07/25/2007 Keep accurate and appropriate medical records. B 09/12/2007 Make sure that the nursing home area is free of dangers that cause accidents. D Home Page National Watch List OR U.S. Nursing Home Registry

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EASTERN MONTANA VETERANS HOME: GLENDIVE, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/23/2005 Give professional services that meet a professional standard of quality. G 06/23/2005 Make sure that residents are safe from serious medication errors. G 06/23/2005 At least once a month, have a licensed pharmacist check the drugs that each resident takes. D Home Page National Watch List OR U.S. Nursing Home Registry

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AWE KUALAWAACHE CARE CENTER: CROW AGENCY, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/08/2005 Give professional services that meet a professional standard of quality. E 06/08/2005 Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. E 06/08/2005 Make sure that residents are safe from serious medication errors. D 07/31/2007 Protect residents from mistreatment, neglect, and/or theft of personal property. D 07/31/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. B Home Page National Watch List OR U.S. Nursing Home Registry

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MONTANA MENTAL HEALTH NURSING HOME: LEWISTOWN, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/02/2006 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 11/02/2006 Make sure that the nursing home area is free of dangers that cause accidents. G Home Page National Watch List OR U.S. Nursing Home Registry

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