RATING	DEFINITION
	actual harm and/or immediate jeopardy: score= G,H,I,J,K,L
	potential for more than minimal harm: score= D,E,F
	potential for minimal harm: score= A,B,C

The complaint data was obtained directly from CMS, 02/06/10. More recent reports/corrections may be available at the nursing home, ask to see all reports

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BENEFIS SKILLED NURSING CENTER: GREAT FALLS, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/25/2007 Make sure that the nursing home area is free of dangers that cause accidents. D Home Page National Watch List OR U.S. Nursing Home Registry

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VALLEY HEALTH CARE CENTER: BILLINGS, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 08/19/2009 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 08/19/2009 Make sure that staff members wash their hands when needed. D Home Page National Watch List OR U.S. Nursing Home Registry

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VALLE VISTA MANOR: LEWISTOWN, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/01/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. E Home Page National Watch List OR U.S. Nursing Home Registry

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MISSOURI RIVER CARE & REHABILITATION CENTER: GREAT FALLS, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/01/2008 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. E 11/06/2008 Provide care in a way that keeps or builds each resident's dignity and self respect. D 11/06/2008 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. D 11/06/2008 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. E 11/06/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D Home Page National Watch List OR U.S. Nursing Home Registry

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HILLSIDE MANOR: MISSOULA, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/20/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha E 03/20/2008 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. C Home Page National Watch List OR U.S. Nursing Home Registry

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BILLINGS HEALTH & REHAB COMMUNITY: BILLINGS, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/28/2006 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 12/28/2006 Give professional services that meet a professional standard of quality. D 12/28/2006 Give professional services that follow each resident's written care plan. D 12/28/2006 Give each resident care and services to get or keep the highest quality of life possible. D 12/28/2006 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 12/28/2006 Make sure that residents are well nourished. E 12/28/2006 Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. E 12/28/2006 Store, cook, and give out food in a safe and clean way. E 12/28/2006 Keep accurate and appropriate medical records. E 10/30/2008 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 10/30/2008 Provide a final summary of the resident's health status and a summary of the resident's stay, when the resident is ready to leave the nursing home. E Home Page National Watch List OR U.S. Nursing Home Registry

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PARK PLACE HEALTH CARE CENTER: GREAT FALLS, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/11/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 10/11/2007 Make sure that the nursing home area is free of dangers that cause accidents. G 11/06/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 11/06/2008 Make sure that the nursing home area is free of dangers that cause accidents. D 11/06/2008 At least once a month, have a licensed pharmacist check the drugs that each resident takes. G 03/25/2009 Provide needed housekeeping and maintenance. C Home Page National Watch List OR U.S. Nursing Home Registry

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MOUNTAIN VIEW CARE CENTER: BOZEMAN, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/24/2007 Make sure that the nursing home area is safe, easy to use, clean and comfortable. F Home Page National Watch List OR U.S. Nursing Home Registry

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LIBBY CARE CENTER: LIBBY, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/06/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 10/06/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E Home Page National Watch List OR U.S. Nursing Home Registry

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VILLAGE HEALTH CARE CENTER: MISSOULA, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/15/2007 Keep each resident's personal and medical records private and confidential. D 11/15/2007 Provide services to meet the needs and preferences of each resident. D 11/15/2007 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. G 11/15/2007 Make sure that staff members wash their hands when needed. D 11/15/2007 Move, clean and store sheets, towels and other linens in a way that prevents the spread of infection. D 11/15/2007 Make sure that the nursing home area is safe, easy to use, clean and comfortable. D 03/18/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 09/15/2009 Give each resident care and services to get or keep the highest quality of life possible. G Home Page National Watch List OR U.S. Nursing Home Registry

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BIG SKY CARE CENTER: HELENA, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/15/2007 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 12/04/2008 Honor all of the resident's rights as a resident of the nursing home and as a citizen or resident of the United States. D 01/29/2009 Provide activities to meet the needs of each resident. E 01/29/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 07/22/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha E 07/22/2009 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 07/22/2009 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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EVERGREEN LIVINGSTON HEALTH & REHAB: LIVINGSTON, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/13/2007 Provide care in a way that keeps or builds each resident's dignity and self respect. E 09/13/2007 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. E 09/13/2007 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 09/13/2007 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. G 09/13/2007 Have enough nurses to care for every resident in a way that maximizes the resident's well being. G 09/13/2007 Hire enough skilled workers to carry out dietary service. E 09/13/2007 Have a program to keep infection from spreading. F 09/13/2007 Make sure that staff members wash their hands when needed. F Home Page National Watch List OR U.S. Nursing Home Registry

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EVERGREEN POLSON HEALTH & REHAB: POLSON, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/09/2007 Make sure that residents are well nourished. C 09/13/2007 Let the resident or the resident's representative look at all records. D 09/13/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 09/13/2007 Protect residents from mistreatment, neglect, and/or theft of personal property. J 09/13/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 09/13/2007 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 09/13/2007 Make sure there is a program to prevent/deal with mice, insects, or other pests. F 09/13/2007 Hire nurse aides who have shown that they are skilled and care for residents safely on-the-job. F 04/18/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 04/18/2008 Develop a plan with the resident and family for the resident's care after leaving the nursing home. D 04/18/2008 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. G Home Page National Watch List OR U.S. Nursing Home Registry

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CEDAR WOOD VILLA: RED LODGE, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/08/2007 Keep each resident free from physical restraints, unless needed for medical treatment. D 03/08/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 03/08/2007 Give professional services that meet a professional standard of quality. F 03/08/2007 Make sure that the nursing home area is free of dangers that cause accidents. J 03/08/2007 Use a registered nurse at least 8 hours a day, 7 days a week. D 03/08/2007 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 03/08/2007 Make sure that the nursing home area is safe, easy to use, clean and comfortable. F Home Page National Watch List OR U.S. Nursing Home Registry

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ROSEBUD HEALTH CARE CTR N H: FORSYTH, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/15/2009 Give professional services that meet a professional standard of quality. D Home Page National Watch List OR U.S. Nursing Home Registry

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COONEY CONVALESCENT HOME: HELENA, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/16/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 06/16/2009 Give each resident care and services to get or keep the highest quality of life possible. D 06/16/2009 Make sure that the nursing home area is free of dangers that cause accidents. G Home Page National Watch List OR U.S. Nursing Home Registry

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FRIENDSHIP VILLA CARE CENTER: MILES CITY, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/23/2008 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 01/23/2008 1) Review the work of each nurse aide every year; or 2) give regular training for the nurse aides. F 01/23/2008 Make sure that nurse aides show they have the skills to be able to care for residents. E 05/13/2009 Make sure that residents are well nourished. B 05/13/2009 Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. B 05/13/2009 Store, cook, and give out food in a safe and clean way. F 05/13/2009 Make sure that the nursing home area is safe, easy to use, clean and comfortable. C Home Page National Watch List OR U.S. Nursing Home Registry

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MCCONE CO NURSING HOME: CIRCLE, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/06/2006 Make sure that the nursing home area is free of dangers that cause accidents. L Home Page National Watch List OR U.S. Nursing Home Registry

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BEARTOOTH MANOR: COLUMBUS, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/07/2006 Provide needed housekeeping and maintenance. E Home Page National Watch List OR U.S. Nursing Home Registry

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BUTTE CARE & REHABILITATION CENTER: BUTTE, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/25/2009 Store, cook, and give out food in a safe and clean way. F Home Page National Watch List OR U.S. Nursing Home Registry

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ROCKY MOUNTAIN CARE CENTER: HELENA, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 08/29/2007 Give professional services that meet a professional standard of quality. D 08/29/2007 Give professional services that follow each resident's written care plan. E 04/08/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. E Home Page National Watch List OR U.S. Nursing Home Registry

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EVERGREEN BOZEMAN HEALTH & REHAB: BOZEMAN, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/16/2007 Protect each resident from all abuse, physical punishment, and being separated from others. G 03/03/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 03/03/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. E 03/03/2008 Get proof that a nurse aide has the training and skills that the State requires. E 03/03/2008 Make sure that nurse aides show they have the skills to be able to care for residents. E 03/03/2008 Have licensed, certified, or registered staff to give needed services. B 11/18/2008 Give each resident care and services to get or keep the highest quality of life possible. G 11/18/2008 Hire a qualified dietician. F 11/18/2008 Make sure that residents are well nourished. C 11/18/2008 Store, cook, and give out food in a safe and clean way. F 11/18/2008 Be administered in a way that leads to the highest possible level of well being for each resident. E Home Page National Watch List OR U.S. Nursing Home Registry

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BROADWATER HEALTH CENTER NH: TOWNSEND, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/26/2006 Keep each resident free from physical restraints, unless needed for medical treatment. D 10/26/2006 1) Review the work of each nurse aide every year; or 2) give regular training for the nurse aides. D Home Page National Watch List OR U.S. Nursing Home Registry

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PARKVIEW CARE CENTER: BILLINGS, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 05/30/2007 Provide enough notice before discharging or transferring a resident. D 05/30/2007 Tell the resident or the resident's representative in writing how long the nursing home will hold the resident's bed when the resident temporarily leaves the facility. D 05/30/2007 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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BITTERROOT VALLEY LIVING CENTER: STEVENSVILLE, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/06/2007 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 09/06/2007 Give each resident care and services to get or keep the highest quality of life possible. D 10/30/2008 Provide a final summary of the resident's health status and a summary of the resident's stay, when the resident is ready to leave the nursing home. E 02/12/2009 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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RIVERSIDE HEALTH CARE CENTER: MISSOULA, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/11/2007 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 06/01/2009 Keep accurate and appropriate medical records. E Home Page National Watch List OR U.S. Nursing Home Registry

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IMMANUEL LUTHERAN HOME: KALISPELL, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 08/29/2007 Give each resident care and services to get or keep the highest quality of life possible. G 08/29/2007 Make sure that the nursing home area is free of dangers that cause accidents. G Home Page National Watch List OR U.S. Nursing Home Registry

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HERITAGE ACRES NURSING HOME: HARDIN, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/27/2008 Make sure that the nursing home area is free of dangers that cause accidents. G 02/27/2008 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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WHITEFISH CARE & REHABILITATION CENTER: WHITEFISH, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/19/2008 Make sure that the nursing home area is free of dangers that cause accidents. D Home Page National Watch List OR U.S. Nursing Home Registry

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BLACKFEET CARE CENTER: BROWNING, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/08/2009 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 04/08/2009 Give professional services that follow each resident's written care plan. D 04/08/2009 Make sure that the nursing home area is free of dangers that cause accidents. G 04/08/2009 Make sure that nurse aides show they have the skills to be able to care for residents. E Home Page National Watch List OR U.S. Nursing Home Registry

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DEER LODGE CARE & REHABILITATION CENTER: DEER LODGE, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/23/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 01/23/2007 Develop a plan with the resident and family for the resident's care after leaving the nursing home. D 07/25/2007 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 07/25/2007 Give professional services that follow each resident's written care plan. D 07/25/2007 Make sure that each resident's nutritional needs were met. D 07/25/2007 Make sure that residents are well nourished. D 07/25/2007 Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. E 07/25/2007 Offer other nutritional food to each resident who will not eat the food served. E 07/25/2007 Keep accurate and appropriate medical records. B 09/12/2007 Make sure that the nursing home area is free of dangers that cause accidents. D Home Page National Watch List OR U.S. Nursing Home Registry

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AWE KUALAWAACHE CARE CENTER: CROW AGENCY, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/31/2007 Protect residents from mistreatment, neglect, and/or theft of personal property. D 07/31/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. B Home Page National Watch List OR U.S. Nursing Home Registry

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MONTANA MENTAL HEALTH NURSING HOME: LEWISTOWN, MT

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/02/2006 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 11/02/2006 Make sure that the nursing home area is free of dangers that cause accidents. G Home Page National Watch List OR U.S. Nursing Home Registry

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