RATING	DEFINITION
	actual harm and/or immediate jeopardy: score= G,H,I,J,K,L
	potential for more than minimal harm: score= D,E,F
	potential for minimal harm: score= A,B,C

The complaint data was obtained directly from CMS, 06/24/08. More recent reports/corrections may be available at the nursing home, ask to see all reports

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KENTMERE: WILMINGTON, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/03/2005 Make sure that the nursing home area is free of dangers that cause accidents. G 06/26/2006 Make sure that the nursing home area is free of dangers that cause accidents. G Home Page National Watch List OR U.S. Nursing Home Registry

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PARKVIEW NURSING: WILMINGTON, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/28/2005 Protect residents from mistreatment, neglect, and/or theft of personal property. D 06/14/2005 Make sure that the nursing home area is free of dangers that cause accidents. D Home Page National Watch List OR U.S. Nursing Home Registry

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ACCORD HEALTH SERVICES AT BRANDYWINE: WILMINGTON, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/27/2005 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. E 04/27/2005 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. E 04/27/2005 Give professional services that meet a professional standard of quality. D 04/27/2005 Keep assessments completed in the preceding 15 months in the resident's active record. E 04/27/2005 Give each resident care and services to get or keep the highest quality of life possible. G 04/27/2005 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 04/27/2005 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 04/27/2005 Make sure that nurse aides show they have the skills to be able to care for residents. D 04/27/2005 Keep accurate and appropriate medical records. D 10/06/2006 Keep each resident free from physical restraints, unless needed for medical treatment. D 10/06/2006 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 10/06/2006 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. B 10/06/2006 Give professional services that meet a professional standard of quality. D 10/06/2006 Make sure that the nursing home area is free of dangers that cause accidents. D 10/06/2006 Move, clean and store sheets, towels and other linens in a way that prevents the spread of infection. D 10/06/2006 Make sure that nurse aides show they have the skills to be able to care for residents. D 10/06/2006 Keep accurate and appropriate medical records. B Home Page National Watch List OR U.S. Nursing Home Registry

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REGAL HEIGHTS HEALTHCARE & REHAB CENTER: HOCKESSIN, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/14/2005 Let the resident refuse treatment or refuse to take part in an experiment. E 07/14/2005 Keep accurate and appropriate medical records. D 11/03/2005 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha B 11/03/2005 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 11/03/2005 Provide needed housekeeping and maintenance. B 11/03/2005 Give each resident care and services to get or keep the highest quality of life possible. G 11/03/2005 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 11/03/2005 Make sure that the nursing home area is free of dangers that cause accidents. E 11/03/2005 Give each resident enough fluids to keep them healthy and prevent dehydration. G 11/03/2005 Store, cook, and give out food in a safe and clean way. F 11/03/2005 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 11/03/2005 Make sure there is a program to prevent/deal with mice, insects, or other pests. D 11/03/2005 Have licensed, certified, or registered staff to give needed services. D 11/03/2005 Keep accurate and appropriate medical records. D 03/31/2006 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 03/31/2006 Keep each resident's personal and medical records private and confidential. B 03/31/2006 Provide needed housekeeping and maintenance. B 03/31/2006 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 03/31/2006 Give each resident care and services to get or keep the highest quality of life possible. G 03/31/2006 Make sure that the nursing home area is free of dangers that cause accidents. G 03/31/2006 Give each resident enough fluids to keep them healthy and prevent dehydration. D 03/31/2006 Give or get dental care for each resident. D 03/31/2006 Move, clean and store sheets, towels and other linens in a way that prevents the spread of infection. D 03/31/2006 Make sure that nurse aides show they have the skills to be able to care for residents. D 07/10/2006 Give each resident care and services to get or keep the highest quality of life possible. D 07/10/2006 Make sure that nurse aides show they have the skills to be able to care for residents. D 03/13/2008 Protect residents from mistreatment, neglect, and/or theft of personal property. D 03/13/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 03/13/2008 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 03/13/2008 Give professional services that meet a professional standard of quality. D 03/13/2008 Give each resident care and services to get or keep the highest quality of life possible. D 03/13/2008 Make sure that the nursing home area is free of dangers that cause accidents. D 03/13/2008 Make sure that residents are safe from serious medication errors. G Home Page National Watch List OR U.S. Nursing Home Registry

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METHODIST MANOR HOUSE: SEAFORD, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/20/2006 Make sure that the nursing home area is free of dangers that cause accidents. G Home Page National Watch List OR U.S. Nursing Home Registry

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MILFORD CENTER: MILFORD, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/07/2005 Make sure that the nursing home area is free of dangers that cause accidents. D 06/01/2006 Give each resident care and services to get or keep the highest quality of life possible. D 08/14/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 08/14/2007 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 08/14/2007 Give each resident care and services to get or keep the highest quality of life possible. D 04/04/2008 Keep each resident free from physical restraints, unless needed for medical treatment. D 04/04/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D Home Page National Watch List OR U.S. Nursing Home Registry

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REGENCY HEALTHCARE & REHAB CENTER: WILMINGTON, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/30/2006 Keep each resident's personal and medical records private and confidential. D 06/30/2006 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 06/30/2006 Provide care in a way that keeps or builds each resident's dignity and self respect. D 06/30/2006 Provide needed housekeeping and maintenance. E 06/30/2006 Provide clean bed and bath linens that are in good condition. B 06/30/2006 Keep adequate and comfortable lighting in all areas. B 06/30/2006 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 06/30/2006 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 06/30/2006 Give each resident care and services to get or keep the highest quality of life possible. E 06/30/2006 Make sure that the nursing home area is free of dangers that cause accidents. D 06/30/2006 Store, cook, and give out food in a safe and clean way. B 06/30/2006 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 06/30/2006 Have a program to keep infection from spreading. E 06/30/2006 Move, clean and store sheets, towels and other linens in a way that prevents the spread of infection. B 06/30/2006 Make sure that a working call system is available in each resident's room or bathroom and bathing area. E 06/30/2006 Make sure that the nursing home area is safe, easy to use, clean and comfortable. B 06/30/2006 Give or get x-rays and other tests to meet the needs of residents. D Home Page National Watch List OR U.S. Nursing Home Registry

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HILLSIDE CENTER: WILMINGTON, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/08/2005 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. G 09/14/2006 Make sure that the nursing home area is free of dangers that cause accidents. G Home Page National Watch List OR U.S. Nursing Home Registry

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SEAFORD CENTER: SEAFORD, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/22/2005 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 09/20/2005 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 04/03/2006 Make sure that the nursing home area is free of dangers that cause accidents. D Home Page National Watch List OR U.S. Nursing Home Registry

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COKESBURY VILLAGE: HOCKESSIN, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/02/2006 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 11/02/2006 Give each resident care and services to get or keep the highest quality of life possible. D Home Page National Watch List OR U.S. Nursing Home Registry

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GREEN VALLEY SNF LLC: SMYRNA, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/25/2005 Keep each resident's personal and medical records private and confidential. D 04/25/2005 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 04/25/2005 Give each resident care and services to get or keep the highest quality of life possible. D 04/25/2005 Make sure that the nursing home area is free of dangers that cause accidents. D 01/20/2006 Try to resolve each resident's complaints quickly. D 01/20/2006 Give professional services that meet a professional standard of quality. D 01/20/2006 Give each resident care and services to get or keep the highest quality of life possible. D 01/20/2006 Give each resident enough fluids to keep them healthy and prevent dehydration. G 01/20/2006 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. E 08/16/2006 Provide needed housekeeping and maintenance. B 08/16/2006 Keep adequate and comfortable lighting in all areas. D 08/16/2006 Give each resident care and services to get or keep the highest quality of life possible. D 08/16/2006 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 08/16/2006 Make sure there is a program to prevent/deal with mice, insects, or other pests. G 08/16/2006 Make sure that nurse aides show they have the skills to be able to care for residents. D 02/20/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 02/20/2007 Give each resident care and services to get or keep the highest quality of life possible. D 02/20/2007 post nurse staffing information. D 02/20/2007 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 02/20/2007 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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MILLCROFT: NEWARK, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/11/2005 Protect the resident from a transfer or discharge that is not wanted or needed. D 03/11/2005 Tell the resident or the resident's representative in writing how long the nursing home will hold the resident's bed when the resident temporarily leaves the facility. D 03/11/2005 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 03/11/2005 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. E 03/11/2005 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 06/02/2006 Keep temperature levels comfortable and safe. B 07/21/2006 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 07/21/2006 Keep each resident free from physical restraints, unless needed for medical treatment. D 07/21/2006 Provide services to meet the needs and preferences of each resident. D 07/21/2006 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 07/21/2006 Give each resident care and services to get or keep the highest quality of life possible. D 07/21/2006 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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EMILY P. BISSELL HOSPITAL: WILMINGTON, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/06/2006 Make sure that the nursing home area is free of dangers that cause accidents. G Home Page National Watch List OR U.S. Nursing Home Registry

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CHURCHMAN VILLAGE: NEWARK, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/30/2005 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 09/30/2005 Keep accurate and appropriate medical records. B 02/10/2006 Give each resident enough fluids to keep them healthy and prevent dehydration. D Home Page National Watch List OR U.S. Nursing Home Registry

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STONEGATES: GREENVILLE, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/07/2005 Make sure that the nursing home area is free of dangers that cause accidents. D Home Page National Watch List OR U.S. Nursing Home Registry

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SILVER LAKE CENTER: DOVER, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/21/2005 Give each resident care and services to get or keep the highest quality of life possible. D Home Page National Watch List OR U.S. Nursing Home Registry

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MANORCARE HEALTH SERVICES - WILMINGTON: WILMINGTON, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/23/2005 Give each resident care and services to get or keep the highest quality of life possible. E 02/23/2005 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 02/23/2005 Keep accurate and appropriate medical records. D 04/22/2005 Keep accurate and appropriate medical records. D 05/31/2005 Give each resident care and services to get or keep the highest quality of life possible. D 05/31/2005 Make sure that the nursing home area is free of dangers that cause accidents. D 04/30/2007 Make sure that the nursing home area is free of dangers that cause accidents. D Home Page National Watch List OR U.S. Nursing Home Registry

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HARRISON HOUSE OF GEORGETOWN: GEORGETOWN, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/05/2005 Make sure that the nursing home area is free of dangers that cause accidents. D 12/13/2007 Protect each resident from all abuse, physical punishment, and being separated from others. D 12/13/2007 Give each resident care and services to get or keep the highest quality of life possible. D 12/13/2007 Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable. D 12/13/2007 Make sure that the nursing home area is free of dangers that cause accidents. G 12/13/2007 Keep accurate and appropriate medical records. D 01/07/2008 Protect residents from mistreatment, neglect, and/or theft of personal property. D 01/07/2008 Make sure that the nursing home area is free of dangers that cause accidents. E Home Page National Watch List OR U.S. Nursing Home Registry

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SHIPLEY MANOR: WILMINGTON, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/21/2005 Make sure that the nursing home area is free of dangers that cause accidents. G 04/26/2006 Give each resident care and services to get or keep the highest quality of life possible. D 04/26/2006 Make sure that residents are well nourished. B 04/26/2006 Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. B 04/26/2006 Make sure that the attending doctor orders special diets. B 04/26/2006 Keep accurate and appropriate medical records. D 06/01/2006 Keep temperature levels comfortable and safe. E 07/28/2006 Make sure that the nursing home area is free of dangers that cause accidents. D Home Page National Watch List OR U.S. Nursing Home Registry

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WESTMINSTER VILLAGE HEALTH: DOVER, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 08/03/2005 Give each resident care and services to get or keep the highest quality of life possible. D 11/21/2005 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 11/21/2005 Make sure that the nursing home area is free of dangers that cause accidents. D Home Page National Watch List OR U.S. Nursing Home Registry

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MANORCARE HEALTH SERVICES - PIKE CREEK: WILMINGTON, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/13/2006 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 02/13/2006 Give each resident care and services to get or keep the highest quality of life possible. G 02/13/2006 Make sure that the nursing home area is free of dangers that cause accidents. G 02/13/2006 Make sure that nurse aides show they have the skills to be able to care for residents. D Home Page National Watch List OR U.S. Nursing Home Registry

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HARBOR HEALTHCARE & REHAB CTR: LEWES, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/11/2006 Provide needed housekeeping and maintenance. B 04/24/2007 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 04/24/2007 Make sure that each resident's nutritional needs were met. D 04/24/2007 Give each resident enough fluids to keep them healthy and prevent dehydration. D 04/24/2007 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 09/11/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha E 09/11/2007 Give each resident care and services to get or keep the highest quality of life possible. E Home Page National Watch List OR U.S. Nursing Home Registry

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DELAWARE HOSPITAL F/T CHRONICALLY ILL (DHCI): SMYRNA, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/22/2005 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 02/22/2005 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 02/22/2005 Give each resident care and services to get or keep the highest quality of life possible. D 09/22/2005 Give each resident care and services to get or keep the highest quality of life possible. D 10/28/2005 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E Home Page National Watch List OR U.S. Nursing Home Registry

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FORWOOD MANOR: WILMINGTON, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/20/2006 Make sure that the nursing home area is free of dangers that cause accidents. G 01/29/2008 Give each resident care and services to get or keep the highest quality of life possible. G Home Page National Watch List OR U.S. Nursing Home Registry

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GREEN VALLEY TERRACE SNF LLC: MILLSBORO, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/01/2005 Give each resident care and services to get or keep the highest quality of life possible. G 04/01/2005 Make sure that the nursing home area is free of dangers that cause accidents. D 03/17/2006 Let the resident or the resident's representative look at all records. B 03/17/2006 Try to resolve each resident's complaints quickly. E 03/17/2006 Keep each resident free from physical restraints, unless needed for medical treatment. D 03/17/2006 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 03/17/2006 Provide care in a way that keeps or builds each resident's dignity and self respect. D 03/17/2006 Listen to the resident or family groups or act on their complaints or suggestions. E 03/17/2006 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 03/17/2006 Give each resident care and services to get or keep the highest quality of life possible. G 03/17/2006 Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable. D 03/17/2006 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 03/17/2006 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 03/17/2006 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. G 03/17/2006 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. E 03/17/2006 Make sure that the nursing home area is free of dangers that cause accidents. G 03/17/2006 Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. E 03/17/2006 Make sure that a doctor approves a resident's admission in writing and that each resident has a doctor. D 03/17/2006 Give or get special rehabilitation if in the patient's plan of care. D 03/17/2006 Make sure that staff members wash their hands when needed. D 03/17/2006 Move, clean and store sheets, towels and other linens in a way that prevents the spread of infection. D 03/17/2006 Be administered in a way that leads to the highest possible level of well being for each resident. F 03/17/2006 Keep accurate and appropriate medical records. B 11/09/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 11/09/2007 Try to resolve each resident's complaints quickly. D 11/09/2007 Make sure that the nursing home area is free of dangers that cause accidents. D Home Page National Watch List OR U.S. Nursing Home Registry

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RIVERSIDE TRANSITIONAL CARE: WILMINGTON, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/07/2005 Honor all of the resident's rights as a resident of the nursing home and as a citizen or resident of the United States. D 11/07/2005 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 11/07/2005 Give each resident care and services to get or keep the highest quality of life possible. D 11/07/2005 Make sure that the nursing home area is free of dangers that cause accidents. D 12/04/2006 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 12/04/2006 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 12/04/2006 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 12/04/2006 Give professional services that meet a professional standard of quality. D 12/04/2006 Give each resident care and services to get or keep the highest quality of life possible. D 12/04/2006 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 01/16/2008 Try to resolve each resident's complaints quickly. D 01/16/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 01/16/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 01/16/2008 Make sure that the nursing home area is free of dangers that cause accidents. D 01/16/2008 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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ARBORS AT NEW CASTLE: NEW CASTLE, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/02/2005 Keep each resident's personal and medical records private and confidential. D 06/02/2005 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 06/02/2005 Provide care in a way that keeps or builds each resident's dignity and self respect. C 06/02/2005 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 06/02/2005 Have a program to keep infection from spreading. E 01/05/2006 Provide enough notice before discharging or transferring a resident. D 01/05/2006 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 01/05/2006 Provide services to meet the needs and preferences of each resident. D 01/05/2006 Give each resident care and services to get or keep the highest quality of life possible. E 01/05/2006 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 01/05/2006 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 01/05/2006 Give each resident enough fluids to keep them healthy and prevent dehydration. G 01/05/2006 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. G 01/05/2006 Be administered in a way that leads to the highest possible level of well being for each resident. F 01/05/2006 Choose a doctor to be the medical director. F 01/05/2006 Give or get lab tests to meet the needs of residents. D 01/05/2006 Give or get x-rays and other tests to meet the needs of residents. D 01/05/2006 Keep accurate and appropriate medical records. E 01/05/2006 Set up or keep a group of people to review and ensure quality. F 08/17/2006 Try to resolve each resident's complaints quickly. D 08/17/2006 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 08/17/2006 Give each resident care and services to get or keep the highest quality of life possible. E 08/17/2006 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 08/17/2006 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 08/17/2006 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D Home Page National Watch List OR U.S. Nursing Home Registry

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LIFECARE AT LOFLAND PARK: SEAFORD, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/18/2007 Give each resident care and services to get or keep the highest quality of life possible. G Home Page National Watch List OR U.S. Nursing Home Registry

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DELMAR NURSING & REHABILITATION CENTER: DELMAR, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/22/2005 Allow residents to easily see the results of the nursing home's most recent survey. D 04/22/2005 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 04/22/2005 Provide activities to meet the needs of each resident. D 04/22/2005 Give professional services that meet a professional standard of quality. E 06/05/2006 Let the resident or the resident's representative look at all records. B 06/05/2006 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 06/05/2006 Try to resolve each resident's complaints quickly. D 06/05/2006 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 06/05/2006 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 06/05/2006 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 06/05/2006 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 06/05/2006 Develop a plan with the resident and family for the resident's care after leaving the nursing home. D 06/05/2006 Make sure that the nursing home area is free of dangers that cause accidents. G 06/05/2006 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. G 06/05/2006 Make sure that the attending doctor orders special diets. D 06/05/2006 Make sure there is a program to prevent/deal with mice, insects, or other pests. F 06/05/2006 Give or get x-rays and other tests to meet the needs of residents. D 09/27/2006 Hire a qualified activities director. D Home Page National Watch List OR U.S. Nursing Home Registry

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ST. FRANCIS CARE/BRACKENVILLE: HOCKESSIN, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/25/2005 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 07/25/2005 Give each resident care and services to get or keep the highest quality of life possible. D 07/25/2005 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 07/25/2005 Make sure that the nursing home area is free of dangers that cause accidents. G 07/25/2005 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 07/25/2005 Make sure that nurse aides show they have the skills to be able to care for residents. D 07/25/2005 Keep accurate and appropriate medical records. E 03/16/2006 Make sure that the nursing home area is free of dangers that cause accidents. D 03/16/2006 Give or get special rehabilitation if in the patient's plan of care. D Home Page National Watch List OR U.S. Nursing Home Registry

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MILTON & HATTIE KUTZ HOME: WILMINGTON, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/01/2006 Make sure that the nursing home area is free of dangers that cause accidents. G Home Page National Watch List OR U.S. Nursing Home Registry

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GILPIN HALL: WILMINGTON, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/01/2006 Make sure that staff members wash their hands when needed. D 05/26/2006 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 05/26/2006 Give each resident care and services to get or keep the highest quality of life possible. D Home Page National Watch List OR U.S. Nursing Home Registry

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CAPITOL HEALTHCARE SERVICES: DOVER, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 05/24/2005 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 05/24/2005 Make sure that the nursing home area is free of dangers that cause accidents. E 11/03/2006 Try to resolve each resident's complaints quickly. D 11/03/2006 Tell the resident or the resident's representative in writing how long the nursing home will hold the resident's bed when the resident temporarily leaves the facility. D 11/03/2006 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 11/03/2006 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 11/03/2006 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 11/03/2006 Make sure that the nursing home area is free of dangers that cause accidents. G 04/25/2007 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 04/25/2007 Give each resident enough fluids to keep them healthy and prevent dehydration. D Home Page National Watch List OR U.S. Nursing Home Registry

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BROADMEADOW HEALTHCARE: MIDDLETOWN, DE

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/19/2006 Make sure that the nursing home area is free of dangers that cause accidents. D 03/05/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 03/05/2007 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 03/05/2007 Make sure that the nursing home area is free of dangers that cause accidents. G 11/14/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 11/14/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 11/14/2007 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 11/14/2007 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 11/14/2007 Make sure that the nursing home area is free of dangers that cause accidents. G Home Page National Watch List OR U.S. Nursing Home Registry

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DELAWARE VETERANS HOME: MILFORD, DE

DATE RATING COMPLAINT