DELAWARE : CONFIRMED NURSING HOME COMPLAINTS

RATING DEFINITION
actual harm and/or immediate jeopardy: score= G,H,I,J,K,L
potential for more than minimal harm: score= D,E,F
potential for minimal harm: score= A,B,C
The complaint data was obtained directly from CMS, 02/06/10. More recent reports/corrections may be available at the nursing home, ask to see all reports
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ACCORD HEALTH SERVICES AT BRANDYWINE: WILMINGTON, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
10/06/2006 Keep each resident free from physical restraints, unless needed for medical treatment. D
10/06/2006 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
10/06/2006 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. B
10/06/2006 Give professional services that meet a professional standard of quality. D
10/06/2006 Make sure that the nursing home area is free of dangers that cause accidents. D
10/06/2006 Move, clean and store sheets, towels and other linens in a way that prevents the spread of infection. D
10/06/2006 Make sure that nurse aides show they have the skills to be able to care for residents. D
10/06/2006 Keep accurate and appropriate medical records. B
10/17/2008 Provide written records when a resident is transferred or discharged. D
10/17/2008 Provide enough notice before discharging or transferring a resident. D
10/17/2008 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
10/17/2008 Give each resident care and services to get or keep the highest quality of life possible. D
10/17/2008 Keep accurate and appropriate medical records. D
07/23/2009 Protect residents from mistreatment, neglect, and/or theft of personal property. D
07/23/2009 Make sure there is a program to prevent/deal with mice, insects, or other pests. F
09/09/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
10/15/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
10/15/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
Home Page National Watch List OR U.S. Nursing Home Registry
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REGAL HEIGHTS HEALTHCARE & REHAB CENTER: HOCKESSIN, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
03/13/2008 Protect residents from mistreatment, neglect, and/or theft of personal property. D
03/13/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
03/13/2008 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
03/13/2008 Give professional services that meet a professional standard of quality. D
03/13/2008 Give each resident care and services to get or keep the highest quality of life possible. D
03/13/2008 Make sure that the nursing home area is free of dangers that cause accidents. D
03/13/2008 Make sure that residents are safe from serious medication errors. G
03/13/2008 Keep accurate and appropriate medical records. D
08/07/2008 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. B
08/07/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha E
08/07/2008 Properly hold, secure and manage each resident's personal money which is deposited with the nursing home. B
08/07/2008 Keep each resident's personal and medical records private and confidential. E
08/07/2008 Try to resolve each resident's complaints quickly. E
08/07/2008 Have a private telephone available for use. B
08/07/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
08/07/2008 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E
08/07/2008 Provide care for each resident in a way that keeps or builds the resident's quality of life. B
08/07/2008 Provide care in a way that keeps or builds each resident's dignity and self respect. E
08/07/2008 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D
08/07/2008 Keep safe, clean and homelike surroundings. E
08/07/2008 Provide needed housekeeping and maintenance. E
08/07/2008 Provide clean bed and bath linens that are in good condition. E
08/07/2008 Keep adequate and comfortable lighting in all areas. D
08/07/2008 Make sure that residents are well nourished. E
08/07/2008 Offer other nutritional food to each resident who will not eat the food served. E
08/07/2008 Have a program to keep infection from spreading. E
08/07/2008 Move, clean and store sheets, towels and other linens in a way that prevents the spread of infection. E
08/07/2008 Make sure that the nursing home area is safe, easy to use, clean and comfortable. E
08/07/2008 Have enough outside airflow. E
08/07/2008 Get services outside the nursing home that meet professional standards. C
Home Page National Watch List OR U.S. Nursing Home Registry
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METHODIST MANOR HOUSE: SEAFORD, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
11/03/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
Home Page National Watch List OR U.S. Nursing Home Registry
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MILFORD CENTER: MILFORD, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
08/14/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
08/14/2007 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
08/14/2007 Give each resident care and services to get or keep the highest quality of life possible. D
04/04/2008 Keep each resident free from physical restraints, unless needed for medical treatment. D
04/04/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
07/22/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
07/22/2008 Provide services to meet the needs and preferences of each resident. D
07/22/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
07/22/2008 Give professional services that meet a professional standard of quality. D
12/31/2008 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
12/31/2008 Give or get lab tests to meet the needs of residents. D
05/20/2009 Give each resident care and services to get or keep the highest quality of life possible. D
09/09/2009 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. B
Home Page National Watch List OR U.S. Nursing Home Registry
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REGENCY HEALTHCARE & REHAB CENTER: WILMINGTON, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
12/18/2008 Give each resident care and services to get or keep the highest quality of life possible. G
Home Page National Watch List OR U.S. Nursing Home Registry
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HILLSIDE CENTER: WILMINGTON, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
09/14/2006 Make sure that the nursing home area is free of dangers that cause accidents. G
Home Page National Watch List OR U.S. Nursing Home Registry
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SEAFORD CENTER: SEAFORD, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
06/06/2008 Give each resident care and services to get or keep the highest quality of life possible. D
06/06/2008 Make sure that residents are safe from serious medication errors. G
Home Page National Watch List OR U.S. Nursing Home Registry
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COKESBURY VILLAGE: HOCKESSIN, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
11/02/2006 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D
11/02/2006 Give each resident care and services to get or keep the highest quality of life possible. D
Home Page National Watch List OR U.S. Nursing Home Registry
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PINNACLE REHABILITATION & HEALTH CENTER: SMYRNA, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
02/20/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
02/20/2007 Give each resident care and services to get or keep the highest quality of life possible. D
02/20/2007 post nurse staffing information. D
02/20/2007 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D
02/20/2007 Keep accurate and appropriate medical records. D
04/15/2008 Protect each resident from all abuse, physical punishment, and being separated from others. D
04/15/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
04/15/2008 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D
04/15/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
04/15/2008 Give the right treatment and services to residents who have mental or social problems adjusting. D
09/05/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
09/05/2008 Give each resident care and services to get or keep the highest quality of life possible. D
09/05/2008 Make sure that the nursing home area is free of dangers that cause accidents. D
09/05/2008 Keep accurate and appropriate medical records. D
11/26/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
11/26/2008 Make sure that the nursing home area is free of dangers that cause accidents. E
11/26/2008 Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. E
08/10/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
Home Page National Watch List OR U.S. Nursing Home Registry
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EMILY P. BISSELL HOSPITAL: WILMINGTON, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
09/06/2006 Make sure that the nursing home area is free of dangers that cause accidents. G
04/11/2008 Protect residents from mistreatment, neglect, and/or theft of personal property. D
04/11/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
04/11/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
04/11/2008 Give each resident care and services to get or keep the highest quality of life possible. D
04/11/2008 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D
04/11/2008 Make sure that the nursing home area is free of dangers that cause accidents. G
04/11/2008 Keep accurate and appropriate medical records. E
05/22/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
05/22/2008 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D
05/22/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
05/22/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
05/22/2008 Keep accurate and appropriate medical records. D
Home Page National Watch List OR U.S. Nursing Home Registry
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CHURCHMAN VILLAGE: NEWARK, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
11/20/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
Home Page National Watch List OR U.S. Nursing Home Registry
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HARRISON HOUSE OF GEORGETOWN: GEORGETOWN, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
12/13/2007 Protect each resident from all abuse, physical punishment, and being separated from others. D
12/13/2007 Give each resident care and services to get or keep the highest quality of life possible. D
12/13/2007 Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable. D
12/13/2007 Make sure that the nursing home area is free of dangers that cause accidents. G
12/13/2007 Keep accurate and appropriate medical records. D
01/07/2008 Protect residents from mistreatment, neglect, and/or theft of personal property. D
01/07/2008 Make sure that the nursing home area is free of dangers that cause accidents. E
Home Page National Watch List OR U.S. Nursing Home Registry
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SHIPLEY MANOR: WILMINGTON, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
08/28/2009 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
08/28/2009 Give professional services that meet a professional standard of quality. D
08/28/2009 Give each resident care and services to get or keep the highest quality of life possible. D
08/28/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D
Home Page National Watch List OR U.S. Nursing Home Registry
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WESTMINSTER VILLAGE HEALTH: DOVER, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
07/01/2008 Give each resident care and services to get or keep the highest quality of life possible. D
07/01/2008 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
07/01/2008 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D
07/01/2008 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D
10/17/2008 Try to resolve each resident's complaints quickly. D
10/17/2008 Give each resident care and services to get or keep the highest quality of life possible. D
10/17/2008 Make sure that each resident gets help to keep vision and hearing. D
10/17/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
10/17/2008 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. E
10/17/2008 Give or get x-rays and other tests to meet the needs of residents. D
10/17/2008 Keep accurate and appropriate medical records. B
01/30/2009 Make sure that residents are safe from serious medication errors. G
05/26/2009 Let the resident or the resident's representative look at all records. B
Home Page National Watch List OR U.S. Nursing Home Registry
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HARBOR HEALTHCARE & REHAB CTR: LEWES, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
04/24/2007 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
04/24/2007 Make sure that each resident's nutritional needs were met. D
04/24/2007 Give each resident enough fluids to keep them healthy and prevent dehydration. D
04/24/2007 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
09/11/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha E
09/11/2007 Give each resident care and services to get or keep the highest quality of life possible. E
07/02/2008 Keep safe, clean and homelike surroundings. B
07/02/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
07/02/2008 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
07/02/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
07/02/2008 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
05/19/2009 Keep each resident free from physical restraints, unless needed for medical treatment. D
05/19/2009 Make sure that the nursing home area is free of dangers that cause accidents. D
Home Page National Watch List OR U.S. Nursing Home Registry
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DELAWARE HOSPITAL F/T CHRONICALLY ILL (DHCI): SMYRNA, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
05/13/2008 Keep accurate and appropriate medical records. E
11/03/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
11/03/2008 Protect residents from mistreatment, neglect, and/or theft of personal property. D
11/03/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
11/03/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
Home Page National Watch List OR U.S. Nursing Home Registry
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FORWOOD MANOR: WILMINGTON, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
01/29/2008 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D
01/29/2008 Give each resident care and services to get or keep the highest quality of life possible. G
01/29/2008 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D
Home Page National Watch List OR U.S. Nursing Home Registry
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ATLANTIC SHORES REHABILITATION & HEALTH CENTER: MILLSBORO, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
09/14/2006 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
09/14/2006 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
09/14/2006 Give each resident care and services to get or keep the highest quality of life possible. G
09/14/2006 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D
09/14/2006 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
09/14/2006 Make sure there is a program to prevent/deal with mice, insects, or other pests. F
11/09/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
11/09/2007 Try to resolve each resident's complaints quickly. D
11/09/2007 Make sure that the nursing home area is free of dangers that cause accidents. D
03/19/2008 Keep each resident's personal and medical records private and confidential. B
03/19/2008 Keep each resident free from physical restraints, unless needed for medical treatment. D
03/19/2008 Protect residents from mistreatment, neglect, and/or theft of personal property. E
03/19/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
03/19/2008 Provide services to meet the needs and preferences of each resident. D
03/19/2008 Provide needed housekeeping and maintenance. D
03/19/2008 Give each resident care and services to get or keep the highest quality of life possible. G
03/19/2008 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D
03/19/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
03/19/2008 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. D
03/19/2008 Make sure that the nursing home area is free of dangers that cause accidents. D
03/19/2008 Make sure that residents are safe from serious medication errors. E
03/19/2008 Give or get special rehabilitation if in the patient's plan of care. D
03/19/2008 Properly mark drugs and other similar products. E
03/19/2008 Choose a doctor to be the medical director. E
09/30/2008 Give each resident care and services to get or keep the highest quality of life possible. G
09/30/2008 Make sure that the nursing home area is free of dangers that cause accidents. F
09/30/2008 Keep a resident apart from the others if the resident has an infection that can spread. D
09/30/2008 Be administered in a way that leads to the highest possible level of well being for each resident. F
09/30/2008 Follow all laws and professional standards. D
09/30/2008 Set up or keep a group of people to review and ensure quality. E
01/05/2009 Give each resident care and services to get or keep the highest quality of life possible. D
01/05/2009 Make sure that residents are safe from serious medication errors. D
01/05/2009 Keep accurate and appropriate medical records. D
03/16/2009 Make sure that the nursing home area is safe, easy to use, clean and comfortable. E
08/28/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
08/28/2009 Give each resident care and services to get or keep the highest quality of life possible. D
Home Page National Watch List OR U.S. Nursing Home Registry
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CADIA HEALTHCARE RIVERSIDE: WILMINGTON, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
12/04/2006 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
12/04/2006 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
12/04/2006 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
12/04/2006 Give professional services that meet a professional standard of quality. D
12/04/2006 Give each resident care and services to get or keep the highest quality of life possible. D
12/04/2006 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D
01/16/2008 Try to resolve each resident's complaints quickly. D
01/16/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
01/16/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
01/16/2008 Make sure that the nursing home area is free of dangers that cause accidents. D
01/16/2008 Keep accurate and appropriate medical records. D
12/16/2008 Provide needed housekeeping and maintenance. B
12/16/2008 Give each resident care and services to get or keep the highest quality of life possible. D
12/16/2008 Move, clean and store sheets, towels and other linens in a way that prevents the spread of infection. B
Home Page National Watch List OR U.S. Nursing Home Registry
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ARBORS AT NEW CASTLE: NEW CASTLE, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
03/13/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
03/13/2007 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
03/13/2007 Give professional services that meet a professional standard of quality. D
03/13/2007 Give each resident care and services to get or keep the highest quality of life possible. D
03/13/2007 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
03/13/2007 Make sure that staff members wash their hands when needed. E
10/03/2008 Try to resolve each resident's complaints quickly. D
10/03/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
10/03/2008 Give each resident care and services to get or keep the highest quality of life possible. D
Home Page National Watch List OR U.S. Nursing Home Registry
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LIFECARE AT LOFLAND PARK: SEAFORD, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
06/18/2007 Give each resident care and services to get or keep the highest quality of life possible. G
Home Page National Watch List OR U.S. Nursing Home Registry
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DELMAR NURSING & REHABILITATION CENTER: DELMAR, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
09/27/2006 Keep each resident free from physical restraints, unless needed for medical treatment. D
09/27/2006 Hire a qualified activities director. D
09/27/2006 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
09/27/2006 Give professional services that meet a professional standard of quality. D
09/27/2006 Give each resident care and services to get or keep the highest quality of life possible. D
09/27/2006 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. D
09/27/2006 Make sure that the nursing home area is free of dangers that cause accidents. D
09/27/2006 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D
09/05/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
09/05/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
09/05/2007 Give each resident care and services to get or keep the highest quality of life possible. G
09/05/2007 Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable. D
09/05/2007 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D
09/05/2007 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. E
09/05/2007 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. D
09/05/2007 Make sure that the nursing home area is free of dangers that cause accidents. G
09/05/2007 Give each resident enough fluids to keep them healthy and prevent dehydration. G
09/05/2007 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. G
09/05/2007 Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. E
09/05/2007 Be administered in a way that leads to the highest possible level of well being for each resident. F
09/05/2007 Set up or keep a group of people to review and ensure quality. F
04/22/2008 Keep each resident free from physical restraints, unless needed for medical treatment. D
04/22/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
04/22/2008 Provide services to meet the needs and preferences of each resident. D
04/22/2008 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D
04/22/2008 Give professional services that meet a professional standard of quality. D
04/22/2008 Give each resident care and services to get or keep the highest quality of life possible. E
04/22/2008 Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable. D
04/22/2008 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. E
04/22/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
04/22/2008 Give the right treatment and services to residents who have mental or social problems adjusting. D
04/22/2008 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. D
04/22/2008 Make sure that the nursing home area is free of dangers that cause accidents. E
04/22/2008 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
04/22/2008 Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. D
04/22/2008 Make sure that residents are safe from serious medication errors. D
04/22/2008 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D
04/22/2008 Properly mark drugs and other similar products. D
04/22/2008 Make sure that staff members wash their hands when needed. D
04/22/2008 Give or get lab tests to meet the needs of residents. D
04/22/2008 Keep accurate and appropriate medical records. E
08/24/2009 Make sure that the nursing home area is free of dangers that cause accidents. D
Home Page National Watch List OR U.S. Nursing Home Registry
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ST. FRANCIS CARE/BRACKENVILLE: HOCKESSIN, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
08/21/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
08/21/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
08/21/2008 Provide care in a way that keeps or builds each resident's dignity and self respect. D
08/21/2008 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. E
08/21/2008 Give each resident care and services to get or keep the highest quality of life possible. D
08/21/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
08/21/2008 Make sure that residents are safe from serious medication errors. G
08/21/2008 Make sure that residents are well nourished. E
03/30/2009 Keep each resident free from physical restraints, unless needed for medical treatment. G
03/30/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
03/30/2009 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
03/30/2009 Give professional services that meet a professional standard of quality. D
03/30/2009 Give each resident care and services to get or keep the highest quality of life possible. G
03/30/2009 Keep accurate and appropriate medical records. D
Home Page National Watch List OR U.S. Nursing Home Registry
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MILTON & HATTIE KUTZ HOME: WILMINGTON, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
09/01/2006 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
09/01/2006 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
09/01/2006 Make sure that the nursing home area is free of dangers that cause accidents. G
09/01/2006 Set up or keep a group of people to review and ensure quality. F
Home Page National Watch List OR U.S. Nursing Home Registry
.

CAPITOL HEALTHCARE SERVICES: DOVER, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
11/03/2006 Try to resolve each resident's complaints quickly. D
11/03/2006 Tell the resident or the resident's representative in writing how long the nursing home will hold the resident's bed when the resident temporarily leaves the facility. D
11/03/2006 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
11/03/2006 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
11/03/2006 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
11/03/2006 Make sure that the nursing home area is free of dangers that cause accidents. G
04/25/2007 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
04/25/2007 Give each resident enough fluids to keep them healthy and prevent dehydration. D
12/06/2007 Give each resident care and services to get or keep the highest quality of life possible. G
08/20/2008 Give each resident care and services to get or keep the highest quality of life possible. D
08/20/2008 Make sure that residents are safe from serious medication errors. G
08/20/2008 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D
08/20/2008 Make sure that staff members wash their hands when needed. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

BROADMEADOW HEALTHCARE: MIDDLETOWN, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
10/19/2006 Make sure that the nursing home area is free of dangers that cause accidents. D
03/05/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
03/05/2007 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
03/05/2007 Make sure that the nursing home area is free of dangers that cause accidents. G
11/14/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
11/14/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
11/14/2007 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
11/14/2007 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D
11/14/2007 Make sure that the nursing home area is free of dangers that cause accidents. G
10/03/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
10/03/2008 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
10/03/2008 Give each resident care and services to get or keep the highest quality of life possible. D
10/03/2008 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D
10/03/2008 Give each resident enough fluids to keep them healthy and prevent dehydration. G
10/03/2008 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D
07/31/2009 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
07/31/2009 Give professional services that meet a professional standard of quality. D
07/31/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
07/31/2009 Make sure that residents are safe from serious medication errors. D
07/31/2009 At least once a month, have a licensed pharmacist check the drugs that each resident takes. D
07/31/2009 Follow all laws and professional standards. E
07/31/2009 Keep accurate and appropriate medical records. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

DELAWARE VETERANS HOME: MILFORD, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
10/29/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
10/29/2007 Provide care in a way that keeps or builds each resident's dignity and self respect. D
10/29/2007 Make sure that the nursing home area is free of dangers that cause accidents. D
09/19/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
12/16/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
12/16/2008 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
12/16/2008 Give each resident care and services to get or keep the highest quality of life possible. D
12/16/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
12/16/2008 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
12/16/2008 Make sure there is a program to prevent/deal with mice, insects, or other pests. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

RENAISSANCE HEALTHCARE: MILLSBORO, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
04/04/2008 Give each resident care and services to get or keep the highest quality of life possible. D
04/04/2008 Properly mark drugs and other similar products. D
04/04/2008 Give or get x-rays and other tests to meet the needs of residents. D
06/10/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
06/10/2008 Make sure that residents are safe from serious medication errors. G
06/10/2008 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D
06/10/2008 Keep accurate and appropriate medical records. D
09/04/2008 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D
09/04/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
09/04/2008 Move, clean and store sheets, towels and other linens in a way that prevents the spread of infection. D
08/11/2009 Develop a plan with the resident and family for the resident's care after leaving the nursing home. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

CADBURY AT LEWES: LEWES, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
09/29/2008 Give each resident care and services to get or keep the highest quality of life possible. D
09/29/2008 Keep accurate and appropriate medical records. D
09/02/2009 Give each resident care and services to get or keep the highest quality of life possible. D
09/02/2009 Make sure that residents are safe from serious medication errors. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

FIVE STAR FOULK MANOR NORTH LLC: WILMINGTON, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
01/07/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
01/07/2009 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
01/07/2009 Give each resident care and services to get or keep the highest quality of life possible. G
01/07/2009 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. E
Home Page National Watch List OR U.S. Nursing Home Registry
.

EXCEPTIONAL CARE FOR CHILDREN: NEWARK, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
11/28/2006 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
11/28/2006 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
11/28/2006 Make a complete assessment that covers all questions for areas that are listed in official regulations. C
12/14/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
12/14/2007 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. G
Home Page National Watch List OR U.S. Nursing Home Registry
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GOVERNOR BACON HEALTH CENTER: DELAWARE CITY, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
10/17/2006 Give each resident care and services to get or keep the highest quality of life possible. D
10/17/2006 Provide food in a way that meets a resident's needs. D
Home Page National Watch List OR U.S. Nursing Home Registry
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CARVEL BLDG/DE PSYCHIATRIC CTR: NEW CASTLE, DE

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
09/20/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
09/20/2007 Provide care in a way that keeps or builds each resident's dignity and self respect. D
09/20/2007 Give each resident care and services to get or keep the highest quality of life possible. D
09/20/2007 post nurse staffing information. C
12/20/2007 Give each resident care and services to get or keep the highest quality of life possible. D
11/07/2008 Protect each resident from all abuse, physical punishment, and being separated from others. D
Home Page National Watch List OR U.S. Nursing Home Registry
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