RATING	DEFINITION
	actual harm and/or immediate jeopardy: score= G,H,I,J,K,L
	potential for more than minimal harm: score= D,E,F
	potential for minimal harm: score= A,B,C

The complaint data was obtained directly from CMS, 02/06/10. More recent reports/corrections may be available at the nursing home, ask to see all reports

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THE TERRACES OF PHOENIX: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/07/2006 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 09/07/2006 Give or get special rehabilitation if in the patient's plan of care. D 09/07/2006 Have a program to keep infection from spreading. E 09/07/2006 Keep accurate and appropriate medical records. D 03/06/2008 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D Home Page National Watch List OR U.S. Nursing Home Registry

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SANTA ROSA CARE CENTER: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/20/2006 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 10/20/2006 Make sure that the nursing home area is free of dangers that cause accidents. D 11/30/2006 Give professional services that meet a professional standard of quality. D 11/30/2006 Give each resident care and services to get or keep the highest quality of life possible. G 11/30/2006 Make sure that the nursing home area is free of dangers that cause accidents. D 11/30/2006 Make sure that residents are safe from serious medication errors. G 04/15/2009 Have a private telephone available for use. D 04/15/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 04/15/2009 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. D Home Page National Watch List OR U.S. Nursing Home Registry

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DESERT TERRACE HEALTHCARE CENTER: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/13/2007 Assess the resident when the resident enters the nursing home, in a timely manner. B 02/13/2007 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. B 02/13/2007 Give professional services that meet a professional standard of quality. D 04/02/2008 Provide enough notice before discharging or transferring a resident. D 04/02/2008 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 04/02/2008 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 04/02/2008 Make sure that residents are safe from serious medication errors. D 04/02/2008 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 04/02/2008 Have a program to keep infection from spreading. D 07/02/2008 Get doctor orders for the resident's immediate care when admitted. E 07/02/2008 Give each resident care and services to get or keep the highest quality of life possible. D 01/14/2009 Keep temperature levels comfortable and safe. B 01/14/2009 Give each resident care and services to get or keep the highest quality of life possible. E 01/14/2009 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E 01/14/2009 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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HANDMAKER HOME FOR THE AGING: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 05/06/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 11/19/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 11/19/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G Home Page National Watch List OR U.S. Nursing Home Registry

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SCOTTSDALE NURSING & REHAB CTR: SCOTTSDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/18/2008 Keep temperature levels comfortable and safe. E 08/12/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 08/12/2009 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E Home Page National Watch List OR U.S. Nursing Home Registry

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DESERT HAVEN CARE CENTER: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/27/2007 Provide enough notice before discharging or transferring a resident. D 12/27/2007 Give professional services that meet a professional standard of quality. D 12/27/2007 Make sure that each resident gets help to keep vision and hearing. D 01/07/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 01/07/2009 Give professional services that meet a professional standard of quality. D 01/07/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 05/22/2009 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. B 11/04/2009 Keep each resident free from physical restraints, unless needed for medical treatment. D 11/04/2009 Keep each resident free from drugs that restrain them, unless needed for medical treatment. D 11/04/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 11/04/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 11/04/2009 Make sure that residents are safe from serious medication errors. D 11/04/2009 Make sure that nurse aides show they have the skills to be able to care for residents. D Home Page National Watch List OR U.S. Nursing Home Registry

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POSADA DEL SOL HEALTH CARE CEN: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/07/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 08/31/2009 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. E 08/31/2009 Protect each resident from all abuse, physical punishment, and being separated from others. K 08/31/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 08/31/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. K 08/31/2009 Provide care for each resident in a way that keeps or builds the resident's quality of life. F 08/31/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. E 08/31/2009 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. D 08/31/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. E 08/31/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. E 08/31/2009 Give professional services that meet a professional standard of quality. E 08/31/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 08/31/2009 Make sure that the nursing home area is free of dangers that cause accidents. E 08/31/2009 Make sure that each resident's nutritional needs were met. D 08/31/2009 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E 08/31/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 08/31/2009 Make sure there is a program to prevent/deal with mice, insects, or other pests. D 08/31/2009 Be administered in a way that leads to the highest possible level of well being for each resident. F 08/31/2009 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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PUEBLO SPRINGS REHABILITATION CENTER: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/30/2007 Let residents give themselves their drugs if they are able. D 01/30/2007 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 01/30/2007 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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DESERT LIFE REHABILITATION AND CARE CENTER: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/21/2007 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 04/10/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 04/10/2008 Give professional services that meet a professional standard of quality. D 04/10/2008 Give each resident care and services to get or keep the highest quality of life possible. D 04/10/2008 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 04/10/2008 Keep signed and dated reports of x-rays and other tests. B 07/16/2008 Keep safe, clean and homelike surroundings. B 07/16/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 07/16/2008 Give professional services that meet a professional standard of quality. E 07/16/2008 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. E 07/16/2008 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 09/09/2008 Let the resident or the resident's representative look at all records. D 09/09/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 09/09/2008 Protect residents from mistreatment, neglect, and/or theft of personal property. G 09/09/2008 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 09/09/2008 Give the right treatment and services to residents who have mental or social problems adjusting. D Home Page National Watch List OR U.S. Nursing Home Registry

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MISSION PALMS OF MESA HEALTH AND REHABILITATION CE: MESA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/08/2007 Provide needed housekeeping and maintenance. B 02/08/2007 Give each resident care and services to get or keep the highest quality of life possible. D 02/08/2007 Keep accurate and appropriate medical records. D 04/06/2007 Give each resident care and services to get or keep the highest quality of life possible. G 04/06/2007 Make sure that the nursing home area is free of dangers that cause accidents. G 04/06/2007 Make sure that residents are well nourished. D 04/06/2007 Give or get special rehabilitation if in the patient's plan of care. D 01/16/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha G 01/16/2008 Keep each resident free from physical restraints, unless needed for medical treatment. D 01/16/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 01/16/2008 Provide care in a way that keeps or builds each resident's dignity and self respect. D 01/16/2008 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 01/16/2008 Give professional services that meet a professional standard of quality. G 01/16/2008 Give professional services that follow each resident's written care plan. D 01/16/2008 Give each resident care and services to get or keep the highest quality of life possible. G 01/16/2008 Make sure that the nursing home area is free of dangers that cause accidents. H 01/16/2008 Use a registered nurse at least 8 hours a day, 7 days a week. E 01/16/2008 Be administered in a way that leads to the highest possible level of well being for each resident. E 01/16/2008 1) Set up a group that is legally responsible for writing and setting up policies for leading and running the nursing home; or 2) hire a properly licensed administrator. D 01/16/2008 Set up or keep a group of people to review and ensure quality. F 08/08/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 03/26/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 03/26/2009 Make sure that the nursing home area is free of dangers that cause accidents. D Home Page National Watch List OR U.S. Nursing Home Registry

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SANTA RITA NURSING & REHABILITATION CENTER: GREEN VALLEY, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/18/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 12/18/2008 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D Home Page National Watch List OR U.S. Nursing Home Registry

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OSBORN HEALTH AND REHABILITATION: SCOTTSDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/20/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 09/20/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 09/20/2007 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 09/20/2007 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 09/20/2007 Use a registered nurse at least 8 hours a day, 7 days a week. E 03/06/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 03/06/2008 Provide care for each resident in a way that keeps or builds the resident's quality of life. E 03/06/2008 Provide activities to meet the needs of each resident. E 03/06/2008 Provide needed housekeeping and maintenance. B 03/06/2008 Make sure that the nursing home area is free of dangers that cause accidents. D 06/06/2008 Provide care in a way that keeps or builds each resident's dignity and self respect. E 01/07/2009 Give professional services that meet a professional standard of quality. D 01/07/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 01/07/2009 Keep accurate and appropriate medical records. D 03/11/2009 Give each resident care and services to get or keep the highest quality of life possible. D 03/11/2009 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 03/11/2009 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. D 06/11/2009 Protect residents from mistreatment, neglect, and/or theft of personal property. G 06/11/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 06/11/2009 Give or get x-rays and other tests to meet the needs of residents. D 08/10/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 08/10/2009 Give each resident care and services to get or keep the highest quality of life possible. G 08/10/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 08/10/2009 Make sure that residents are safe from serious medication errors. D 08/10/2009 Keep complete, dated lab records in the resident's file. D Home Page National Watch List OR U.S. Nursing Home Registry

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SCOTTSDALE HERITAGE COURT: SCOTTSDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/06/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 08/07/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 08/07/2008 Give professional services that meet a professional standard of quality. D 01/13/2009 Give each resident care and services to get or keep the highest quality of life possible. D Home Page National Watch List OR U.S. Nursing Home Registry

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PLAZA HEALTHCARE: SCOTTSDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/20/2006 Give professional services that meet a professional standard of quality. E 10/20/2006 Give each resident care and services to get or keep the highest quality of life possible. D 10/20/2006 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. G 10/20/2006 Make sure that the nursing home area is free of dangers that cause accidents. G 10/20/2006 Give each resident enough fluids to keep them healthy and prevent dehydration. G 10/20/2006 Make sure that residents are safe from serious medication errors. G 10/20/2006 Use a registered nurse at least 8 hours a day, 7 days a week. C 10/20/2006 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 10/20/2006 1) Set up a group that is legally responsible for writing and setting up policies for leading and running the nursing home; or 2) hire a properly licensed administrator. C 10/20/2006 Give or get lab tests to meet the needs of residents. D 11/06/2006 Protect each resident from all abuse, physical punishment, and being separated from others. H 02/21/2007 Give each resident care and services to get or keep the highest quality of life possible. D 02/21/2007 Quickly tell the resident's doctor the results of lab tests. D 11/06/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 11/06/2007 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 11/06/2007 Give professional services that meet a professional standard of quality. E 11/06/2007 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 11/06/2007 Keep accurate and appropriate medical records. D 12/04/2008 Give each resident care and services to get or keep the highest quality of life possible. D Home Page National Watch List OR U.S. Nursing Home Registry

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VILLA CAMPANA HEALTH CARE CENTER: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/07/2007 Give each resident care and services to get or keep the highest quality of life possible. G 06/19/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 06/19/2008 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. G 06/19/2008 Properly mark drugs and other similar products. D 12/22/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D Home Page National Watch List OR U.S. Nursing Home Registry

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HACIENDA REHABILITATION AND CARE CENTER: SIERRA VISTA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 08/27/2007 Provide enough notice before discharging or transferring a resident. D 08/30/2007 Make sure that the nursing home area is free of dangers that cause accidents. D 03/27/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 03/27/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 03/27/2009 Get doctor orders for the resident's immediate care when admitted. E 03/27/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 03/27/2009 Give each resident care and services to get or keep the highest quality of life possible. D 03/27/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 03/27/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. G 03/27/2009 Make sure that the nursing home area is free of dangers that cause accidents. D Home Page National Watch List OR U.S. Nursing Home Registry

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NORTH MOUNTAIN MEDICAL AND REHABILITATION CENTER: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/06/2007 Provide care in a way that keeps or builds each resident's dignity and self respect. D 09/06/2007 Give professional services that meet a professional standard of quality. D 12/05/2007 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. B 12/05/2007 Provide services to meet the needs and preferences of each resident. D 12/05/2007 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. E 12/05/2007 Give professional services that meet a professional standard of quality. D 12/05/2007 Give professional services that follow each resident's written care plan. D 12/05/2007 Make sure that each resident gets help to keep vision and hearing. D 12/05/2007 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. D 12/05/2007 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 12/05/2007 Get services outside the nursing home that meet professional standards. D 10/06/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. B 10/06/2008 Give professional services that meet a professional standard of quality. D 10/06/2008 Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable. D 10/06/2008 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 10/06/2008 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. D 10/06/2008 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 10/06/2008 Provide a tasty and well-balanced diet that meets the nutritional needs of each resident. D 10/06/2008 Give or get lab tests to meet the needs of residents. D 10/06/2008 Keep complete, dated lab records in the resident's file. D 10/06/2008 Keep accurate and appropriate medical records. D 01/27/2009 Tell the resident completely about his or her health status. D 01/27/2009 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. D 01/27/2009 Give each resident care and services to get or keep the highest quality of life possible. D 01/27/2009 Make sure that the nursing home area is free of dangers that cause accidents. G 04/15/2009 Try to resolve each resident's complaints quickly. D 04/15/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 04/15/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E 04/15/2009 Get doctor orders for the resident's immediate care when admitted. B 04/15/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 04/15/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 04/15/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 04/15/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 04/15/2009 Make sure that residents are safe from serious medication errors. D 06/22/2009 Give each resident care and services to get or keep the highest quality of life possible. G Home Page National Watch List OR U.S. Nursing Home Registry

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HIGHLAND MANOR HEALTH & REHAB: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/20/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 11/20/2007 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 08/13/2008 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 08/13/2008 Make sure that the nursing home area is free of dangers that cause accidents. D 08/29/2008 Have a detailed, written plan for disasters and emergencies. F 08/29/2008 Train all employees on what to do in an emergency. F 01/21/2009 Give professional services that meet a professional standard of quality. E 01/21/2009 Make sure that residents are safe from serious medication errors. D Home Page National Watch List OR U.S. Nursing Home Registry

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PUEBLO NORTE SENIOR LIVING COMMUNITY: SCOTTSDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/07/2008 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. D 04/07/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha G 04/07/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 04/07/2008 Give professional services that meet a professional standard of quality. D 04/07/2008 Make sure that the nursing home area is free of dangers that cause accidents. D 04/07/2008 Be administered in a way that leads to the highest possible level of well being for each resident. D Home Page National Watch List OR U.S. Nursing Home Registry

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PONDEROSA PINES CARE AND REHAB, INC: FLAGSTAFF, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/09/2006 Make sure that the nursing home area is free of dangers that cause accidents. D 09/09/2006 Make sure that the nursing home area is safe, easy to use, clean and comfortable. E Home Page National Watch List OR U.S. Nursing Home Registry

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DESERT SKY HEALTHCARE & REHAB: GLENDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 05/16/2007 Make a complete assessment that covers all questions for areas that are listed in official regulations. G 05/16/2007 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 05/16/2007 Give professional services that meet a professional standard of quality. E 05/16/2007 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 05/16/2007 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 05/16/2007 Provide food in a way that meets a resident's needs. D 11/05/2008 Get doctor orders for the resident's immediate care when admitted. D 11/05/2008 Give professional services that meet a professional standard of quality. D Home Page National Watch List OR U.S. Nursing Home Registry

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RED ROCK CARE AND REHAB, INC: COTTONWOOD, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/23/2007 Give professional services that meet a professional standard of quality. D 02/23/2007 Give each resident care and services to get or keep the highest quality of life possible. D 02/26/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 02/26/2009 Provide needed housekeeping and maintenance. B 02/26/2009 Give each resident care and services to get or keep the highest quality of life possible. G 02/26/2009 Keep all essential equipment working safely. D 02/26/2009 Give or get lab tests to meet the needs of residents. D 02/26/2009 Keep accurate and appropriate medical records. B 05/22/2009 Provide enough notice before discharging or transferring a resident. C 05/22/2009 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D 05/22/2009 Make sure that residents are safe from serious medication errors. D 05/22/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. E Home Page National Watch List OR U.S. Nursing Home Registry

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KACHINA POINT HEALTH CARE & REHAB CENTER: SEDONA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/19/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 06/19/2008 Make sure that the nursing home area is free of dangers that cause accidents. D 06/19/2008 Make sure that staff members wash their hands when needed. D Home Page National Watch List OR U.S. Nursing Home Registry

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DESERT COVE NURSING CENTER: CHANDLER, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/02/2007 Keep safe, clean and homelike surroundings. E 02/02/2007 Store, cook, and give out food in a safe and clean way. D 07/08/2008 Give each resident enough fluids to keep them healthy and prevent dehydration. D 11/05/2008 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D Home Page National Watch List OR U.S. Nursing Home Registry

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PALM VIEW REHABILITATION & CAR: YUMA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/17/2006 Make sure that the nursing home area is free of dangers that cause accidents. G Home Page National Watch List OR U.S. Nursing Home Registry

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LA COLINA CARE CENTER: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/26/2006 Provide enough notice before discharging or transferring a resident. D 12/26/2006 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 12/26/2006 Do a new assessment after any major change in a resident's physical or mental health. D 12/26/2006 Make sure that the nursing home area is free of dangers that cause accidents. D 06/10/2008 Make sure that the nursing home area is safe, easy to use, clean and comfortable. E 09/18/2008 Make sure that each resident's nutritional needs were met. D 11/25/2008 Give professional services that meet a professional standard of quality. D 05/08/2009 Make sure that the nursing home area is free of dangers that cause accidents. E 05/08/2009 Be administered in a way that leads to the highest possible level of well being for each resident. E 05/08/2009 Set up or keep a group of people to review and ensure quality. E Home Page National Watch List OR U.S. Nursing Home Registry

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HAVASU NURSING CENTER: LAKE HAVASU CITY, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/28/2009 Give the right treatment and services to residents who have mental or social problems adjusting. D Home Page National Watch List OR U.S. Nursing Home Registry

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CHANDLER HEALTH CARE CENTER: CHANDLER, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 08/14/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 08/14/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 08/14/2008 Give professional services that meet a professional standard of quality. E 08/14/2008 Make sure that the nursing home area is free of dangers that cause accidents. D 08/13/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D Home Page National Watch List OR U.S. Nursing Home Registry

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CITADEL CARE CENTER: MESA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/16/2007 Make sure that the nursing home area is free of dangers that cause accidents. D 08/01/2008 Give professional services that meet a professional standard of quality. D 08/27/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 08/27/2008 Provide written records when a resident is transferred or discharged. D 08/27/2008 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 08/27/2008 Quickly tell the resident's doctor the results of lab tests. D 10/20/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 10/20/2008 Give professional services that follow each resident's written care plan. D 10/20/2008 Make sure that the nursing home area is free of dangers that cause accidents. D Home Page National Watch List OR U.S. Nursing Home Registry

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AVALON CARE CENTER - SHADOW MOUNTAIN: SCOTTSDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/17/2007 Give professional services that meet a professional standard of quality. E 01/17/2007 Provide a final summary of the resident's health status and a summary of the resident's stay, when the resident is ready to leave the nursing home. D 01/17/2007 Have licensed, certified, or registered staff to give needed services. D 01/31/2008 Let the resident or the resident's representative look at all records. D 01/31/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E Home Page National Watch List OR U.S. Nursing Home Registry

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WESTCHESTER CARE CENTER: TEMPE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/22/2006 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 11/22/2006 Make sure that the nursing home area is free of dangers that cause accidents. G 01/25/2008 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. B 01/25/2008 Make a complete assessment that covers all questions for areas that are listed in official regulations. B 01/25/2008 Make sure that the nursing home area is free of dangers that cause accidents. G 02/08/2008 Make sure that the nursing home area is free of dangers that cause accidents. E 01/21/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 01/21/2009 Keep each resident's personal and medical records private and confidential. B 01/21/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 01/21/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E 01/21/2009 Give professional services that meet a professional standard of quality. D 01/21/2009 Give each resident care and services to get or keep the highest quality of life possible. D 01/21/2009 Be administered in a way that leads to the highest possible level of well being for each resident. D 01/21/2009 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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GRACE HEALTHCARE OF PHOENIX: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/18/2007 Keep each resident free from physical restraints, unless needed for medical treatment. D 04/18/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 04/18/2007 Provide care in a way that keeps or builds each resident's dignity and self respect. D 05/16/2008 Get doctor orders for the resident's immediate care when admitted. D 05/16/2008 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 05/16/2008 Give professional services that meet a professional standard of quality. D 05/16/2008 Give each resident care and services to get or keep the highest quality of life possible. D 05/16/2008 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. E 08/28/2008 Give professional services that meet a professional standard of quality. D 12/26/2008 Provide care in a way that keeps or builds each resident's dignity and self respect. D 12/26/2008 Get doctor orders for the resident's immediate care when admitted. D 12/26/2008 Give each resident care and services to get or keep the highest quality of life possible. D 12/26/2008 Make sure that the nursing home area is free of dangers that cause accidents. G 12/26/2008 Be administered in a way that leads to the highest possible level of well being for each resident. D 04/08/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 10/01/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 10/01/2009 Set up or keep a group of people to review and ensure quality. D Home Page National Watch List OR U.S. Nursing Home Registry

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SUN WEST CHOICE HEALTHCARE & REHAB: SUN CITY WEST, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/27/2008 Tell the resident or the resident's representative in writing how long the nursing home will hold the resident's bed when the resident temporarily leaves the facility. D 06/17/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D Home Page National Watch List OR U.S. Nursing Home Registry

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SUN GROVE VILLAGE CARE CENTER: PEORIA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/10/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 10/10/2007 Make sure that the nursing home area is free of dangers that cause accidents. D 04/02/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 04/02/2008 Give each resident care and services to get or keep the highest quality of life possible. D 04/02/2008 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 01/27/2009 Give professional services that meet a professional standard of quality. D 01/27/2009 Make sure that residents are safe from serious medication errors. D 01/27/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D Home Page National Watch List OR U.S. Nursing Home Registry

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APACHE JUNCTION HLTH CENTER: APACHE JUNCTION, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/06/2006 Be administered in a way that leads to the highest possible level of well being for each resident. G 07/31/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 11/26/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 11/26/2008 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 11/26/2008 Give each resident care and services to get or keep the highest quality of life possible. D 11/26/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D Home Page National Watch List OR U.S. Nursing Home Registry

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MOUNTAIN VIEW MANOR: PRESCOTT, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/09/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 06/09/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. D Home Page National Watch List OR U.S. Nursing Home Registry

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CHRIS RIDGE PREMIER CARE AND REHAB: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/08/2007 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 06/08/2007 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 06/08/2007 Make sure that the nursing home area is free of dangers that cause accidents. G 06/08/2007 Be administered in a way that leads to the highest possible level of well being for each resident. E 06/11/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 06/23/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha B 06/23/2009 Give professional services that meet a professional standard of quality. D 06/23/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. E 06/23/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 06/23/2009 Make sure that residents are safe from serious medication errors. D Home Page National Watch List OR U.S. Nursing Home Registry

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MI CASA NURSING CENTER: MESA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/15/2006 Give professional services that meet a professional standard of quality. D 11/15/2006 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 11/12/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 11/12/2008 Give professional services that meet a professional standard of quality. D 11/12/2008 Give each resident care and services to get or keep the highest quality of life possible. D 11/12/2008 Make sure that the nursing home area is free of dangers that cause accidents. D 11/12/2008 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D Home Page National Watch List OR U.S. Nursing Home Registry

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RIDGECREST HEALTHCARE: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/29/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha E Home Page National Watch List OR U.S. Nursing Home Registry

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LIFE CARE CENTER OF NORTH GLENDALE: GLENDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/10/2009 Give each resident care and services to get or keep the highest quality of life possible. D Home Page National Watch List OR U.S. Nursing Home Registry

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MEADOW PARK CARE CENTER: PRESCOTT, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/30/2008 Give each resident care and services to get or keep the highest quality of life possible. D 12/30/2008 Make sure that the nursing home area is free of dangers that cause accidents. K 12/30/2008 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 12/30/2008 Provide food in a way that meets a resident's needs. D 07/16/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 07/16/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. D 07/16/2009 Give enough notice to the resident before changing the resident's room or roommate. D 07/16/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 07/16/2009 Give each resident care and services to get or keep the highest quality of life possible. G 07/16/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 07/16/2009 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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TRILLIUM SPECIALTY HOSPITAL-WEST VALLEY: SUN CITY, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 05/04/2009 1) Set up a group that is legally responsible for writing and setting up policies for leading and running the nursing home; or 2) hire a properly licensed administrator. F Home Page National Watch List OR U.S. Nursing Home Registry

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TRILLIUM SPECIALTY HOSPITAL-EAST VALLEY: MESA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/23/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 04/23/2009 Provide services to meet the needs and preferences of each resident. D 04/23/2009 Get doctor orders for the resident's immediate care when admitted. E 04/23/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. E 04/23/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 04/23/2009 1) Set up a group that is legally responsible for writing and setting up policies for leading and running the nursing home; or 2) hire a properly licensed administrator. F 04/23/2009 Set up or keep a group of people to review and ensure quality. D Home Page National Watch List OR U.S. Nursing Home Registry

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ARCHSTONE CARE CENTER: CHANDLER, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 08/28/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 08/28/2007 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E 02/22/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 02/22/2008 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 02/22/2008 Give professional services that meet a professional standard of quality. E 02/22/2008 Make sure that the nursing home area is free of dangers that cause accidents. D 07/16/2008 Make sure that each resident's nutritional needs were met. D 07/16/2008 Make sure that staff members wash their hands when needed. D Home Page National Watch List OR U.S. Nursing Home Registry

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LAS FUENTES CARE CENTER: PRESCOTT, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/02/2009 Give or get lab tests to meet the needs of residents. D Home Page National Watch List OR U.S. Nursing Home Registry

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CORONADO HEALTHCARE CENTER: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/27/2006 Give professional services that meet a professional standard of quality. D 09/27/2006 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. E 03/28/2007 Provide care for each resident in a way that keeps or builds the resident's quality of life. E 03/28/2007 Give professional services that meet a professional standard of quality. D 02/27/2008 Give professional services that meet a professional standard of quality. D 02/27/2008 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 02/27/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 05/22/2009 Let the resident refuse treatment or refuse to take part in an experiment. D 05/22/2009 Provide enough notice before discharging or transferring a resident. C 05/22/2009 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. E 05/22/2009 Provide a final summary of the resident's health status and a summary of the resident's stay, when the resident is ready to leave the nursing home. C 05/22/2009 Give each resident care and services to get or keep the highest quality of life possible. D 05/22/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D Home Page National Watch List OR U.S. Nursing Home Registry

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RIM COUNTRY HEALTH & RETIREMENT COMMUNITY: PAYSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/11/2008 Keep each resident free from physical restraints, unless needed for medical treatment. D 12/11/2008 Keep each resident free from drugs that restrain them, unless needed for medical treatment. D 12/11/2008 Get doctor orders for the resident's immediate care when admitted. D 12/11/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. B 12/11/2008 Give professional services that meet a professional standard of quality. E 12/11/2008 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. E 12/11/2008 Make sure that the nursing home area is free of dangers that cause accidents. G 12/11/2008 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 12/11/2008 Store, cook, and give out food in a safe and clean way. E 12/11/2008 Have a program to keep infection from spreading. E 12/11/2008 Set up or keep a group of people to review and ensure quality. E Home Page National Watch List OR U.S. Nursing Home Registry

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EAST MESA HEALTHCARE CENTER: MESA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/13/2007 Give professional services that meet a professional standard of quality. D 09/13/2007 Make sure that the nursing home area is free of dangers that cause accidents. D 05/15/2008 Provide needed housekeeping and maintenance. B 05/15/2008 Get doctor orders for the resident's immediate care when admitted. D 05/15/2008 Give each resident care and services to get or keep the highest quality of life possible. G 05/15/2008 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 05/15/2008 Have a program to keep infection from spreading. D 05/15/2008 Keep accurate and appropriate medical records. D 10/01/2008 Protect residents from mistreatment, neglect, and/or theft of personal property. G 10/01/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 10/01/2008 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 10/01/2008 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 10/01/2008 Give professional services that meet a professional standard of quality. D 10/01/2008 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. E 10/01/2008 Give or get special rehabilitation if in the patient's plan of care. D 02/13/2009 Give each resident care and services to get or keep the highest quality of life possible. G 02/13/2009 Make sure that the nursing home area is free of dangers that cause accidents. G 02/13/2009 Provide food in a way that meets a resident's needs. G 02/13/2009 Be administered in a way that leads to the highest possible level of well being for each resident. D 09/10/2009 Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable. D 09/10/2009 Make sure there is a program to prevent/deal with mice, insects, or other pests. E Home Page National Watch List OR U.S. Nursing Home Registry

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LIFE CARE CENTER OF SIERRA VISTA: SIERRA VISTA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/27/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha G 03/27/2009 Keep safe, clean and homelike surroundings. B 03/27/2009 Get doctor orders for the resident's immediate care when admitted. D 03/27/2009 Give professional services that meet a professional standard of quality. D 03/27/2009 Give each resident care and services to get or keep the highest quality of life possible. E 03/27/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 03/27/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. G 03/27/2009 Make sure that residents are safe from serious medication errors. D 03/27/2009 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E 03/27/2009 Give or get special rehabilitation if in the patient's plan of care. D 03/27/2009 Keep accurate and appropriate medical records. D 09/17/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E Home Page National Watch List OR U.S. Nursing Home Registry

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TALL PINES CARE AND REHAB, INC: SHOW LOW, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/26/2006 Quickly give a resident's personal money to the heads of his or her estate after the resident's death. D 10/26/2006 Provide proof that all residents' personal money which is deposited with the nursing home, is secure. E 10/26/2006 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 10/26/2006 Give professional services that meet a professional standard of quality. E 10/26/2006 Make sure that the nursing home area is free of dangers that cause accidents. L 10/26/2006 Make sure that each resident's nutritional needs were met. G 10/26/2006 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. G 10/26/2006 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 10/26/2006 Make sure that the attending doctor orders special diets. D 10/26/2006 Have a program to keep infection from spreading. D Home Page National Watch List OR U.S. Nursing Home Registry

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LIFE CARE CENTER OF SCOTTSDALE: SCOTTSDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/18/2006 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 09/07/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 09/07/2007 Give professional services that meet a professional standard of quality. D 09/07/2007 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 09/07/2007 Keep accurate and appropriate medical records. D 10/09/2008 Honor all of the resident's rights as a resident of the nursing home and as a citizen or resident of the United States. D 10/09/2008 Protect the resident from a transfer or discharge that is not wanted or needed. D 10/09/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 10/09/2008 Get doctor orders for the resident's immediate care when admitted. D 10/09/2008 Give professional services that meet a professional standard of quality. D 10/09/2008 Give each resident care and services to get or keep the highest quality of life possible. D 08/20/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 08/20/2009 Give professional services that meet a professional standard of quality. D 08/20/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 08/20/2009 Make sure that residents are safe from serious medication errors. D 08/20/2009 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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PLAZA DEL RIO CARE CENTER: PEORIA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/15/2006 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 11/15/2006 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 06/20/2007 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 06/20/2007 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 12/03/2008 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D 12/03/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 12/03/2008 Make sure that the nursing home area is free of dangers that cause accidents. D 04/08/2009 Get doctor orders for the resident's immediate care when admitted. D 04/08/2009 Give each resident care and services to get or keep the highest quality of life possible. D 07/29/2009 Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable. D 09/24/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D Home Page National Watch List OR U.S. Nursing Home Registry

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DEVON GABLES HEALTH CARE CENTER: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/05/2007 Make sure that the nursing home area is free of dangers that cause accidents. G 02/18/2009 Provide enough notice before discharging or transferring a resident. D 02/18/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 02/18/2009 Provide services to meet the needs and preferences of each resident. D 02/18/2009 Develop a plan with the resident and family for the resident's care after leaving the nursing home. D 02/18/2009 Give each resident care and services to get or keep the highest quality of life possible. E 02/18/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 02/18/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 02/18/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D Home Page National Watch List OR U.S. Nursing Home Registry

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LIFE CARE CENTER OF PARADISE VALLEY: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/30/2006 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D 11/30/2006 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 08/30/2007 Give each resident enough fluids to keep them healthy and prevent dehydration. G 09/11/2008 Give professional services that meet a professional standard of quality. D 09/11/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 09/11/2008 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 09/11/2008 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. D 09/11/2008 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. E 09/11/2008 Keep accurate and appropriate medical records. D 02/20/2009 Properly mark drugs and other similar products. D Home Page National Watch List OR U.S. Nursing Home Registry

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SABINO CANYON REHABILITATION & CARE CENTER: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/01/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 09/01/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 09/01/2009 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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YUMA NURSING CENTER: YUMA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 08/01/2008 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. D 08/01/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 08/01/2008 Keep each resident free from physical restraints, unless needed for medical treatment. E 08/01/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 08/01/2008 Provide care in a way that keeps or builds each resident's dignity and self respect. D 08/01/2008 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. D 08/01/2008 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. E 08/01/2008 Provide needed housekeeping and maintenance. B 08/01/2008 Make a complete assessment that covers all questions for areas that are listed in official regulations. E 08/01/2008 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. B 08/01/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. E 08/01/2008 Give professional services that meet a professional standard of quality. E 08/01/2008 Give professional services that follow each resident's written care plan. E 08/01/2008 Give each resident care and services to get or keep the highest quality of life possible. G 08/01/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 08/01/2008 Prevent a loss in range of motion among residents who entered the nursing home with a full range of motion. D 08/01/2008 Make sure that the nursing home area is free of dangers that cause accidents. D 08/01/2008 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 08/01/2008 Make sure that doctors visit residents regularly, as required. D 08/01/2008 Give or get special rehabilitation if in the patient's plan of care. F 08/01/2008 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 08/01/2008 At least once a month, have a licensed pharmacist check the drugs that each resident takes. D 08/01/2008 Quickly tell the resident's doctor the results of lab tests. D 08/01/2008 Keep accurate and appropriate medical records. D 08/01/2008 Set up or keep a group of people to review and ensure quality. E 06/17/2009 Provide enough notice before discharging or transferring a resident. D 06/17/2009 Write and use a policy that lets each resident return to the nursing home after a hospital stay or leave for therapy. D 06/17/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 06/17/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E 06/17/2009 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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GLENCROFT CARE CENTER: GLENDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 05/30/2007 Make sure that the nursing home area is free of dangers that cause accidents. D 05/30/2007 Keep accurate and appropriate medical records. B Home Page National Watch List OR U.S. Nursing Home Registry

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NORTHERN COCHISE NURSING HOME: WILLCOX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/11/2008 Protect the resident from a transfer or discharge that is not wanted or needed. D 12/11/2008 Provide enough notice before discharging or transferring a resident. D 12/11/2008 Use a registered nurse at least 8 hours a day, 7 days a week. F 12/11/2008 Set up or keep a group of people to review and ensure quality. F Home Page National Watch List OR U.S. Nursing Home Registry

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GOOD SAMARITAN SOCIETY-PRESCOTT VILLAGE: PRESCOTT, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/30/2009 Give each resident care and services to get or keep the highest quality of life possible. E Home Page National Watch List OR U.S. Nursing Home Registry

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GLENDALE CARE CENTER: GLENDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/25/2007 Give professional services that meet a professional standard of quality. G 04/25/2007 Give each resident enough fluids to keep them healthy and prevent dehydration. G 04/25/2007 Set up or keep a group of people to review and ensure quality. D 07/24/2008 Give each resident care and services to get or keep the highest quality of life possible. D 07/24/2008 Make sure there is a program to prevent/deal with mice, insects, or other pests. B 07/24/2008 Keep accurate and appropriate medical records. B 12/04/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 12/04/2008 Get doctor orders for the resident's immediate care when admitted. D 12/04/2008 Give professional services that meet a professional standard of quality. E 12/04/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. E 12/04/2008 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. E 12/04/2008 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E 12/04/2008 Give or get special rehabilitation if in the patient's plan of care. D Home Page National Watch List OR U.S. Nursing Home Registry

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CAPRI AT THE POINTE REHAB: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/15/2008 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 04/15/2008 Keep accurate and appropriate medical records. D 11/14/2008 Keep each resident free from physical restraints, unless needed for medical treatment. D 11/14/2008 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 02/10/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D Home Page National Watch List OR U.S. Nursing Home Registry

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CHULA VISTA CARE CENTER: MESA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/17/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. G 07/08/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha E 07/08/2009 Keep each resident free from physical restraints, unless needed for medical treatment. D 07/08/2009 Protect residents from mistreatment, neglect, and/or theft of personal property. H 07/08/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 07/08/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E 07/08/2009 Provide activities to meet the needs of each resident. D 07/08/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. E 07/08/2009 Make a complete assessment that covers all questions for areas that are listed in official regulations. E 07/08/2009 Assess the resident when the resident enters the nursing home, in a timely manner. D 07/08/2009 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. E 07/08/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. E 07/08/2009 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 07/08/2009 Give professional services that meet a professional standard of quality. D 07/08/2009 Give each resident care and services to get or keep the highest quality of life possible. E 07/08/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. H 07/08/2009 Give the right treatment and services to residents who have mental or social problems adjusting. D 07/08/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 07/08/2009 Give each resident enough fluids to keep them healthy and prevent dehydration. D 07/08/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 07/08/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 07/08/2009 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E 07/08/2009 Have a program to keep infection from spreading. D 07/08/2009 Be administered in a way that leads to the highest possible level of well being for each resident. F 07/08/2009 Give or get lab tests to meet the needs of residents. D 07/08/2009 Keep accurate and appropriate medical records. D 07/08/2009 Set up or keep a group of people to review and ensure quality. F Home Page National Watch List OR U.S. Nursing Home Registry

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MANORCARE HEALTH SERVICES: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/28/2006 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 09/28/2006 Keep accurate and appropriate medical records. D 08/13/2007 Protect residents from mistreatment, neglect, and/or theft of personal property. D 01/03/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 01/03/2008 Give the right treatment and services to residents who have mental or social problems adjusting. D 07/16/2009 Make sure that a working call system is available in each resident's room or bathroom and bathing area. D Home Page National Watch List OR U.S. Nursing Home Registry

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ESTRELLA CARE AND REHABILITATION CENTER: AVONDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/24/2006 Give each resident care and services to get or keep the highest quality of life possible. D 05/23/2007 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 03/12/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E Home Page National Watch List OR U.S. Nursing Home Registry

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DESERT HIGHLANDS CARE CENTER: KINGMAN, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/11/2008 Provide services to meet the needs and preferences of each resident. E 12/11/2008 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 12/11/2008 Give professional services that meet a professional standard of quality. E 12/11/2008 Give each resident care and services to get or keep the highest quality of life possible. E 12/11/2008 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 12/11/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. E 12/11/2008 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 12/11/2008 Provide a tasty and well-balanced diet that meets the nutritional needs of each resident. D 12/11/2008 Give or get special rehabilitation if in the patient's plan of care. E 12/11/2008 Give or get lab tests to meet the needs of residents. D Home Page National Watch List OR U.S. Nursing Home Registry

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GOOD SAMARITAN SOCIETY-MESA GOOD SHEPHERD: MESA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/13/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 09/13/2007 Give professional services that meet a professional standard of quality. E 09/13/2007 Make sure that staff members wash their hands when needed. D 09/13/2007 Be administered in a way that leads to the highest possible level of well being for each resident. D 03/26/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 03/26/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D Home Page National Watch List OR U.S. Nursing Home Registry

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CHRISTIAN CARE NURSING CENTER: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/24/2008 Give each resident care and services to get or keep the highest quality of life possible. D Home Page National Watch List OR U.S. Nursing Home Registry

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PARK AVENUE HEALTH AND REHABILITATION CENTER: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/01/2006 Provide services to meet the needs and preferences of each resident. E 12/01/2006 Do a new assessment after any major change in a resident's physical or mental health. D 12/01/2006 Give professional services that meet a professional standard of quality. H 12/01/2006 Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable. F 12/01/2006 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. G 12/01/2006 Give the right treatment and services to residents who have mental or social problems adjusting. G 12/01/2006 Make sure that the nursing home area is free of dangers that cause accidents. G 12/01/2006 Give each resident enough fluids to keep them healthy and prevent dehydration. D 12/01/2006 Get rid of garbage properly. E 12/01/2006 Be administered in a way that leads to the highest possible level of well being for each resident. F 12/01/2006 Make sure that nurse aides show they have the skills to be able to care for residents. D 12/01/2006 Set up or keep a group of people to review and ensure quality. F 02/20/2008 Keep each resident's personal and medical records private and confidential. D 06/10/2008 Give each resident care and services to get or keep the highest quality of life possible. E 11/18/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 11/18/2008 Give professional services that meet a professional standard of quality. D 11/18/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 11/18/2008 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 03/03/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D Home Page National Watch List OR U.S. Nursing Home Registry

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MARAVILLA CARE CENTER: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/04/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. G 02/14/2007 Provide needed housekeeping and maintenance. E 02/14/2007 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 02/14/2007 Give each resident care and services to get or keep the highest quality of life possible. G 02/14/2007 Make sure that the nursing home area is free of dangers that cause accidents. E 02/14/2007 Store, cook, and give out food in a safe and clean way. E 05/03/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 05/03/2007 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 05/03/2007 Give professional services that meet a professional standard of quality. D 12/07/2007 Make sure that the nursing home area is free of dangers that cause accidents. D 01/24/2008 Give the right treatment and services to residents who have mental or social problems adjusting. D 01/24/2008 Make sure that the nursing home area is free of dangers that cause accidents. D 02/18/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 02/18/2009 Give professional services that meet a professional standard of quality. D 02/18/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 02/18/2009 Make sure that each resident's nutritional needs were met. D 02/18/2009 Make sure that doctors visit residents regularly, as required. B Home Page National Watch List OR U.S. Nursing Home Registry

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GOOD SAMARITAN SOCIETY-PEORIA GOOD SHEPHERD: PEORIA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/25/2007 Keep each resident's personal and medical records private and confidential. D 04/25/2007 Tell the resident or the resident's representative in writing how long the nursing home will hold the resident's bed when the resident temporarily leaves the facility. D 04/25/2007 Write and use a policy that lets each resident return to the nursing home after a hospital stay or leave for therapy. D 01/16/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 01/16/2008 Give professional services that meet a professional standard of quality. D 10/01/2008 Give each resident care and services to get or keep the highest quality of life possible. D Home Page National Watch List OR U.S. Nursing Home Registry

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LA CANADA CARE CENTER: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 05/23/2008 Protect residents from mistreatment, neglect, and/or theft of personal property. D 05/23/2008 Provide services to meet the needs and preferences of each resident. D 05/23/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 05/23/2008 Give professional services that meet a professional standard of quality. D 05/23/2008 Give professional services that follow each resident's written care plan. D 05/23/2008 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 05/23/2008 Give or get lab tests to meet the needs of residents. D 05/23/2008 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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CATALINA HEALTH CARE CENTER: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/03/2008 Protect each resident from all abuse, physical punishment, and being separated from others. G 01/03/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 07/09/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 07/09/2009 Give each resident care and services to get or keep the highest quality of life possible. E 07/09/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 07/09/2009 Properly mark drugs and other similar products. E Home Page National Watch List OR U.S. Nursing Home Registry

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WEYRICH HCC OF WESTMINSTER VLG: SCOTTSDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/05/2007 Give each resident care and services to get or keep the highest quality of life possible. G 02/23/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 04/01/2009 Protect residents from mistreatment, neglect, and/or theft of personal property. D 04/01/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 04/01/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 04/01/2009 Give each resident care and services to get or keep the highest quality of life possible. D Home Page National Watch List OR U.S. Nursing Home Registry

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SPRINGDALE WEST: MESA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/07/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 02/07/2008 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 04/22/2008 Keep each resident free from physical restraints, unless needed for medical treatment. E 04/22/2008 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 04/22/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 04/22/2008 Give professional services that meet a professional standard of quality. D 04/22/2008 Give each resident care and services to get or keep the highest quality of life possible. E 04/22/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. H 04/22/2008 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 04/22/2008 Make sure that the nursing home area is free of dangers that cause accidents. E 04/22/2008 Give each resident enough fluids to keep them healthy and prevent dehydration. G 04/22/2008 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 04/22/2008 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 04/22/2008 Give or get special rehabilitation if in the patient's plan of care. D 04/22/2008 Be administered in a way that leads to the highest possible level of well being for each resident. F 04/22/2008 Set up or keep a group of people to review and ensure quality. F 03/20/2009 Protect each resident from all abuse, physical punishment, and being separated from others. D 03/20/2009 Protect residents from mistreatment, neglect, and/or theft of personal property. E 03/20/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 03/20/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 06/04/2009 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D 06/04/2009 Write and use a policy that lets each resident return to the nursing home after a hospital stay or leave for therapy. D 06/04/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 06/04/2009 Give each resident care and services to get or keep the highest quality of life possible. D Home Page National Watch List OR U.S. Nursing Home Registry

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MESA CHRISTIAN HEALTH AND REHABILITATION CENTER: MESA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/23/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 02/23/2007 Give professional services that meet a professional standard of quality. D 02/23/2007 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 05/12/2008 Give professional services that meet a professional standard of quality. D 05/12/2008 Make sure that the nursing home area is free of dangers that cause accidents. G Home Page National Watch List OR U.S. Nursing Home Registry

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HEALTH CARE CENTER-FORUM TUCSON: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/02/2007 Give professional services that meet a professional standard of quality. D Home Page National Watch List OR U.S. Nursing Home Registry

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SUNCREST HEALTHCARE CENTER, LLC: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/02/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 02/02/2007 Give professional services that meet a professional standard of quality. D 02/02/2007 Give each resident care and services to get or keep the highest quality of life possible. G 02/20/2007 Give professional services that meet a professional standard of quality. D 02/20/2007 Make sure that the nursing home area is free of dangers that cause accidents. D 02/20/2007 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 02/20/2007 Quickly tell the resident's doctor the results of lab tests. D 05/07/2007 Give professional services that meet a professional standard of quality. D 05/07/2007 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 05/07/2007 Give the right treatment and services to residents who have mental or social problems adjusting. D 05/07/2007 Make sure that the nursing home area is free of dangers that cause accidents. G 06/06/2008 Give professional services that meet a professional standard of quality. D 06/06/2008 Make sure that each resident's nutritional needs were met. D 06/06/2008 Store, cook, and give out food in a safe and clean way. D 09/11/2008 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 10/30/2008 Protect residents from mistreatment, neglect, and/or theft of personal property. D 10/30/2008 Give each resident care and services to get or keep the highest quality of life possible. D 10/30/2008 Make sure that residents are safe from serious medication errors. D 01/09/2009 Give professional services that meet a professional standard of quality. E Home Page National Watch List OR U.S. Nursing Home Registry

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SPRINGDALE VILLAGE HEALTH CARE: MESA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/19/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 03/04/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 03/04/2009 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 03/04/2009 Make sure that each resident's nutritional needs were met. D Home Page National Watch List OR U.S. Nursing Home Registry

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ARIZONA GRAND SENIOR LIVING COMMUNITY: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/15/2009 Give each resident care and services to get or keep the highest quality of life possible. D 06/29/2009 Give lab tests only when the attending doctor ordered them. D Home Page National Watch List OR U.S. Nursing Home Registry

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GOOD SAMARITAN SOCIETY-QUIBURI MISSION: BENSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/05/2007 Protect residents from mistreatment, neglect, and/or theft of personal property. D 01/05/2007 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D Home Page National Watch List OR U.S. Nursing Home Registry

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SCOTTSDALE VILLAGE SQUARE: SCOTTSDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/13/2006 Provide needed housekeeping and maintenance. E 11/09/2007 Write and use a policy that lets each resident return to the nursing home after a hospital stay or leave for therapy. D 11/09/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 11/09/2007 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 11/09/2007 Make sure that the nursing home area is free of dangers that cause accidents. D 07/02/2008 Make sure that the nursing home area is free of dangers that cause accidents. G 07/02/2008 Set up or keep a group of people to review and ensure quality. F Home Page National Watch List OR U.S. Nursing Home Registry

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SUN CITY HEALTH AND REHABILITATION CENTER: SUN CITY, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/08/2006 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 09/08/2006 Give professional services that meet a professional standard of quality. D 09/08/2006 Make sure that residents are safe from serious medication errors. D 12/04/2006 Give professional services that meet a professional standard of quality. G 12/04/2006 Make sure that residents are safe from serious medication errors. G 07/16/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D Home Page National Watch List OR U.S. Nursing Home Registry

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MOUNTAIN VIEW CARE CENTER: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/06/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 05/18/2007 Give professional services that meet a professional standard of quality. F 06/25/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 06/25/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 06/25/2009 Keep temperature levels comfortable and safe. E 06/25/2009 Set up or keep a group of people to review and ensure quality. B Home Page National Watch List OR U.S. Nursing Home Registry

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ARIZONA STATE VETERAN HOME-PHX: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/08/2007 Give professional services that meet a professional standard of quality. G 06/08/2007 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 06/08/2007 Prevent a loss in range of motion among residents who entered the nursing home with a full range of motion. G 11/26/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 11/26/2007 Give professional services that meet a professional standard of quality. D 11/26/2007 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. H 11/26/2007 Make sure that the nursing home area is free of dangers that cause accidents. H 11/26/2007 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E 11/26/2007 Set up or keep a group of people to review and ensure quality. F 05/30/2008 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. J 05/30/2008 Provide care for each resident in a way that keeps or builds the resident's quality of life. E 05/30/2008 Listen to the resident or family groups or act on their complaints or suggestions. E 05/30/2008 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 05/30/2008 Give professional services that meet a professional standard of quality. F 05/30/2008 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 05/30/2008 post nurse staffing information. B 05/30/2008 Make sure that a working call system is available in each resident's room or bathroom and bathing area. D 05/30/2008 Be administered in a way that leads to the highest possible level of well being for each resident. F 05/30/2008 Choose a doctor to be the medical director. D Home Page National Watch List OR U.S. Nursing Home Registry

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LIFE CARE CENTER OF SOUTH MTN.: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/06/2007 Keep each resident free from drugs that restrain them, unless needed for medical treatment. D 09/06/2007 Give professional services that meet a professional standard of quality. D 09/06/2007 Make sure that the nursing home area is free of dangers that cause accidents. D 09/06/2007 Be administered in a way that leads to the highest possible level of well being for each resident. D 10/16/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 10/16/2008 Get doctor orders for the resident's immediate care when admitted. D 10/16/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 10/16/2008 Give each resident care and services to get or keep the highest quality of life possible. D 10/16/2008 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 10/16/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 10/16/2008 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 10/16/2008 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 06/24/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D Home Page National Watch List OR U.S. Nursing Home Registry

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GOOD SAMARITAN SOCIETY-PRESCOTT VALLEY: PRESCOTT VALLEY, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/30/2009 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 01/30/2009 Give professional services that meet a professional standard of quality. D 03/02/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 03/02/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D Home Page National Watch List OR U.S. Nursing Home Registry

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GARDENS CARE CENTER: KINGMAN, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 05/16/2008 Give or get special rehabilitation if in the patient's plan of care. D Home Page National Watch List OR U.S. Nursing Home Registry

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IMMANUEL CAMPUS OF CARE: PEORIA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/11/2007 Give each resident care and services to get or keep the highest quality of life possible. G 12/20/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 03/14/2008 Give professional services that meet a professional standard of quality. E 03/14/2008 Give each resident care and services to get or keep the highest quality of life possible. G 05/22/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 10/24/2008 Give professional services that meet a professional standard of quality. D 10/24/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. E 10/24/2008 Make sure that each resident's nutritional needs were met. D 10/24/2008 Have a program to keep infection from spreading. F 04/03/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 04/03/2009 Allow residents to easily see the results of the nursing home's most recent survey. B 04/03/2009 Provide care for each resident in a way that keeps or builds the resident's quality of life. D 04/03/2009 Give professional services that follow each resident's written care plan. B 04/03/2009 Give each resident care and services to get or keep the highest quality of life possible. G 04/03/2009 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 04/03/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 04/03/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 04/03/2009 Make sure that residents are safe from serious medication errors. D 04/03/2009 Give or get x-rays and other tests to meet the needs of residents. D 04/03/2009 Keep accurate and appropriate medical records. D 07/24/2009 Make a complete assessment that covers all questions for areas that are listed in official regulations. D Home Page National Watch List OR U.S. Nursing Home Registry

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PARK REGENCY CARE CENTER: CHANDLER, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/23/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 10/23/2008 Make sure that the nursing home area is free of dangers that cause accidents. D 10/23/2008 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 10/23/2008 Quickly tell the resident's doctor the results of lab tests. D Home Page National Watch List OR U.S. Nursing Home Registry

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LA ROSA HEALTH CARE CENTER: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/01/2008 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

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WINSLOW CAMPUS OF CARE: WINSLOW, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 08/17/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 08/17/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. C 08/17/2009 Give professional services that meet a professional standard of quality. D 08/17/2009 Give each resident care and services to get or keep the highest quality of life possible. D 08/17/2009 Make sure that the nursing home area is free of dangers that cause accidents. D Home Page National Watch List OR U.S. Nursing Home Registry

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PALM VALLEY REHAB & CARE CTR: GOODYEAR, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/13/2006 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 12/13/2006 Give professional services that meet a professional standard of quality. D 12/13/2006 Make sure that residents are safe from serious medication errors. D Home Page National Watch List OR U.S. Nursing Home Registry

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FREEDOM PLAZA CARE CENTER: PEORIA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/30/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 01/30/2008 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 01/30/2008 Give or get lab tests to meet the needs of residents. D 01/30/2008 Keep complete, dated lab records in the resident's file. D 01/30/2008 Keep accurate and appropriate medical records. B 07/02/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 07/02/2008 Give professional services that meet a professional standard of quality. D 07/02/2008 Give each resident care and services to get or keep the highest quality of life possible. G 07/02/2008 Keep a resident apart from the others if the resident has an infection that can spread. D 01/13/2009 1) Provide 3 meals daily at regular times; or 2) serve breakfast within 14 hours after dinner; or 3) offer a snack at bedtime each day. B 03/31/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 03/31/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. E 03/31/2009 Have a program to keep infection from spreading. D 07/16/2009 Make sure that the nursing home area is free of dangers that cause accidents. G Home Page National Watch List OR U.S. Nursing Home Registry

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HACIENDA NURSING FACILITY: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/26/2007 Make sure that the nursing home area is free of dangers that cause accidents. D 09/03/2008 Keep each resident free from physical restraints, unless needed for medical treatment. D 09/03/2008 Make sure that the nursing home area is free of dangers that cause accidents. G 09/10/2008 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 09/10/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 09/10/2008 Be administered in a way that leads to the highest possible level of well being for each resident. D Home Page National Watch List OR U.S. Nursing Home Registry

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FOUNTAIN VIEW VILLAGE: FOUNTAIN HILLS, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/26/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 02/26/2007 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 02/26/2007 Give professional services that meet a professional standard of quality. D 08/22/2008 Have enough nurses to care for every resident in a way that maximizes the resident's well being. B 04/15/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 04/15/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D Home Page National Watch List OR U.S. Nursing Home Registry

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BRIGHTON GARDENS OF SUN CITY: SUN CITY, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/25/2007 Keep safe, clean and homelike surroundings. B 01/25/2007 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. E 01/25/2007 Make sure that the nursing home area is free of dangers that cause accidents. E 01/25/2007 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 01/25/2007 Keep accurate and appropriate medical records. B 01/25/2007 Set up or keep a group of people to review and ensure quality. E 05/06/2009 Make sure that a working call system is available in each resident's room or bathroom and bathing area. K 05/06/2009 Keep accurate and appropriate medical records. B Home Page National Watch List OR U.S. Nursing Home Registry

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ARCHIE HENDRICKS SENIOR SKILLED NURSING FACILITY: SELLS, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/01/2007 Make sure that the nursing home area is free of dangers that cause accidents. G Home Page National Watch List OR U.S. Nursing Home Registry

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SUN HEALTH GRANDVIEW CARE CTR: SUN CITY WEST, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/25/2007 Give professional services that meet a professional standard of quality. D 10/15/2008 Give professional services that meet a professional standard of quality. D 10/15/2008 Make sure that the nursing home area is free of dangers that cause accidents. D Home Page National Watch List OR U.S. Nursing Home Registry

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AVALON HEALTH & REHABILITATION CENTER-TUCSON: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/15/2008 Protect each resident from all abuse, physical punishment, and being separated from others. D 01/15/2008 Be administered in a way that leads to the highest possible level of well being for each resident. E 01/15/2008 Hire nurse aides who have completed required training and shown that they are skilled. E Home Page National Watch List OR U.S. Nursing Home Registry

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LA ESTANCIA NURSING AND REHABILITATION CENTER: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/18/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 11/18/2008 Give professional services that meet a professional standard of quality. D 11/18/2008 Give professional services that follow each resident's written care plan. D 11/18/2008 Make sure that each resident's nutritional needs were met. D 11/18/2008 Give each resident enough fluids to keep them healthy and prevent dehydration. G 11/18/2008 Make sure that doctors visit residents regularly, as required. E 11/18/2008 Set up or keep a group of people to review and ensure quality. B 05/27/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 08/21/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D Home Page National Watch List OR U.S. Nursing Home Registry

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