RATING	DEFINITION
	actual harm and/or immediate jeopardy: score= G,H,I,J,K,L
	potential for more than minimal harm: score= D,E,F
	potential for minimal harm: score= A,B,C

The complaint data was obtained directly from CMS, 02/26/12. More recent reports/corrections may be available at the nursing home, ask to see all reports

.

SANTA ROSA CARE CENTER: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/15/2009 Have a private telephone available for use. D 04/15/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 04/15/2009 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. D 05/07/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 05/07/2009 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. E 05/07/2009 Put firmly secured handrails on each side of hallways. E 07/12/2010 Keep each resident's personal and medical records private and confidential. D 12/21/2010 Make sure that the nursing home area is free of dangers that cause accidents. E 10/27/2011 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. F 10/27/2011 Protect each resident from all abuse, physical punishment, and being separated from others. D 10/27/2011 Provide services to meet the needs and preferences of each resident. D 10/27/2011 Properly mark drugs and other similar products. E 10/27/2011 Have a program to keep infection from spreading. D Home Page National Watch List OR U.S. Nursing Home Registry

.

DESERT TERRACE HEALTHCARE CENTER: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/14/2009 Keep temperature levels comfortable and safe. B 01/14/2009 Give each resident care and services to get or keep the highest quality of life possible. E 01/14/2009 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E 01/14/2009 Keep accurate and appropriate medical records. D 08/27/2009 Keep safe, clean and homelike surroundings. B 08/27/2009 Give professional services that meet a professional standard of quality. E 08/27/2009 Give each resident care and services to get or keep the highest quality of life possible. D 08/27/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 08/27/2009 Make sure that residents are safe from serious medication errors. E 08/27/2009 Keep accurate and appropriate medical records. D 08/27/2009 Set up or keep a group of people to review and ensure quality. E 10/21/2010 Keep each resident's personal and medical records private and confidential. D 10/21/2010 Give enough notice to the resident before changing the resident's room or roommate. B 10/21/2010 Get doctor orders for the resident's immediate care when admitted. D 10/21/2010 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 10/21/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 10/21/2010 Give professional services that meet a professional standard of quality. D 10/21/2010 Make sure that each resident gets help to keep vision and hearing. D 10/21/2010 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 10/21/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 10/21/2010 Keep all essential equipment working safely. E Home Page National Watch List OR U.S. Nursing Home Registry

.

HANDMAKER HOME FOR THE AGING: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/19/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 11/19/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 11/16/2011 Store, cook, and give out food in a safe and clean way. E Home Page National Watch List OR U.S. Nursing Home Registry

.

SCOTTSDALE NURSING & REHAB CTR: SCOTTSDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 08/12/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 08/12/2009 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E Home Page National Watch List OR U.S. Nursing Home Registry

.

DESERT HAVEN CARE CENTER: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/07/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 01/07/2009 Give professional services that meet a professional standard of quality. D 01/07/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 05/22/2009 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. B 05/22/2009 Keep safe, clean and homelike surroundings. E 05/22/2009 Give professional services that meet a professional standard of quality. D 05/22/2009 Make sure that the nursing home area is free of dangers that cause accidents. E 05/22/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 05/22/2009 Give or get special rehabilitation if in the patient's plan of care. D 11/04/2009 Keep each resident free from physical restraints, unless needed for medical treatment. D 11/04/2009 Keep each resident free from drugs that restrain them, unless needed for medical treatment. D 11/04/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 11/04/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 11/04/2009 Make sure that residents are safe from serious medication errors. D 11/04/2009 Make sure that nurse aides show they have the skills to be able to care for residents. D 01/28/2010 Provide needed housekeeping and maintenance. E 01/28/2010 Keep adequate and comfortable lighting in all areas. D 10/27/2010 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 10/27/2010 Give professional services that meet a professional standard of quality. D 10/27/2010 Give professional services that follow each resident's written care plan. D 10/27/2010 Make sure that the nursing home area is free of dangers that cause accidents. G 04/29/2011 Give professional services that meet a professional standard of quality. D 04/29/2011 Give each resident care and services to get or keep the highest quality of life possible. D 10/12/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 10/12/2011 Make sure that the attending doctor orders special diets. D Home Page National Watch List OR U.S. Nursing Home Registry

.

FOOTHILLS REHABILITATION CENTER: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 08/31/2009 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. E 08/31/2009 Protect each resident from all abuse, physical punishment, and being separated from others. K 08/31/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 08/31/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. K 08/31/2009 Provide care for each resident in a way that keeps or builds the resident's quality of life. F 08/31/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. E 08/31/2009 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. D 08/31/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. E 08/31/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. E 08/31/2009 Give professional services that meet a professional standard of quality. E 08/31/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 08/31/2009 Make sure that the nursing home area is free of dangers that cause accidents. E 08/31/2009 Make sure that each resident's nutritional needs were met. D 08/31/2009 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E 08/31/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 08/31/2009 Make sure there is a program to prevent/deal with mice, insects, or other pests. D 08/31/2009 Be administered in a way that leads to the highest possible level of well being for each resident. F 08/31/2009 Keep accurate and appropriate medical records. D 11/17/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 11/17/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 03/04/2011 Keep each resident's personal and medical records private and confidential. D 03/04/2011 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 03/04/2011 Give professional services that meet a professional standard of quality. E 03/04/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 03/04/2011 Store, cook, and give out food in a safe and clean way. E 03/04/2011 Have a program to keep infection from spreading. D Home Page National Watch List OR U.S. Nursing Home Registry

.

PUEBLO SPRINGS REHABILITATION CENTER: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/29/2010 Give each resident care and services to get or keep the highest quality of life possible. E 12/29/2010 Give or get special rehabilitation if in the patient's plan of care. D 05/26/2011 Allow residents to easily see the results of the nursing home's most recent survey. C 11/22/2011 Give each resident care and services to get or keep the highest quality of life possible. D Home Page National Watch List OR U.S. Nursing Home Registry

.

KINDRED TRANSITIONAL CARE AND REHAB-NORTH: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/07/2009 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. B 12/07/2009 Protect each resident from all abuse, physical punishment, and being separated from others. E 12/07/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 12/07/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E 12/07/2009 Give professional services that meet a professional standard of quality. D 04/28/2010 Give each resident care and services to get or keep the highest quality of life possible. D 04/28/2010 Make sure that the nursing home area is free of dangers that cause accidents. H 04/28/2010 Set up or keep a group of people to review and ensure quality. E 09/15/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 09/15/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 09/15/2010 Give each resident care and services to get or keep the highest quality of life possible. D 03/10/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 03/10/2011 Give professional services that meet a professional standard of quality. D 03/10/2011 Give professional services that follow each resident's written care plan. D 03/10/2011 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. D 03/10/2011 Give or get special rehabilitation if in the patient's plan of care. D 03/10/2011 Have a program to keep infection from spreading. D 03/10/2011 Make sure that a working call system is available in each resident's room or bathroom and bathing area. D Home Page National Watch List OR U.S. Nursing Home Registry

.

MISSION PALMS OF MESA HEALTH AND REHABILITATION CE: MESA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/26/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 03/26/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 01/21/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. D 01/21/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 01/21/2011 Provide special eating equipment and utensils for each resident who needs them. D 01/21/2011 Store, cook, and give out food in a safe and clean way. D Home Page National Watch List OR U.S. Nursing Home Registry

.

PHOENIX MOUNTAIN NURSING CTR: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/30/2010 Tell the resident or the resident's representative in writing how long the nursing home will hold the resident's bed when the resident temporarily leaves the facility. B 02/15/2011 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

.

SANTA RITA NURSING & REHABILITATION CENTER: GREEN VALLEY, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/18/2008 Tell the resident completely about his or her health status. D 12/18/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 12/18/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 12/18/2008 Give each resident care and services to get or keep the highest quality of life possible. D 12/18/2008 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 12/18/2008 post nurse staffing information. C 05/12/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D Home Page National Watch List OR U.S. Nursing Home Registry

.

OSBORN HEALTH AND REHABILITATION: SCOTTSDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/07/2009 Give professional services that meet a professional standard of quality. D 01/07/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 01/07/2009 Keep accurate and appropriate medical records. D 03/11/2009 Give each resident care and services to get or keep the highest quality of life possible. D 03/11/2009 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 03/11/2009 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. D 06/11/2009 Protect residents from mistreatment, neglect, and/or theft of personal property. G 06/11/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 06/11/2009 Give or get x-rays and other tests to meet the needs of residents. D 08/10/2009 Provide activities to meet the needs of each resident. D 08/10/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 08/10/2009 Give each resident care and services to get or keep the highest quality of life possible. G 08/10/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 08/10/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 08/10/2009 Make sure that residents are safe from serious medication errors. D 08/10/2009 Keep complete, dated lab records in the resident's file. D 08/10/2009 Keep accurate and appropriate medical records. E 11/10/2010 Tell the resident completely about his or her health status. D 11/10/2010 Properly hold, secure and manage each resident's personal money which is deposited with the nursing home. B 11/10/2010 Allow residents to easily see the results of the nursing home's most recent survey. C 11/10/2010 Provide activities to meet the needs of each resident. D 11/10/2010 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. D 11/10/2010 Make sure that the nursing home area is free of dangers that cause accidents. D 11/10/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D Home Page National Watch List OR U.S. Nursing Home Registry

.

SCOTTSDALE HERITAGE COURT: SCOTTSDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/13/2009 Give each resident care and services to get or keep the highest quality of life possible. D 01/06/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 01/06/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 01/06/2010 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. B 01/06/2010 Keep accurate and appropriate medical records. E 05/26/2010 Give each resident care and services to get or keep the highest quality of life possible. D Home Page National Watch List OR U.S. Nursing Home Registry

.

PLAZA HEALTHCARE: SCOTTSDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/09/2008 Give professional services that meet a professional standard of quality. D 10/09/2008 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. D 10/09/2008 Make sure that the nursing home area is free of dangers that cause accidents. D 10/09/2008 Have a program to keep infection from spreading. E 12/04/2008 Give each resident care and services to get or keep the highest quality of life possible. D 06/11/2010 Keep each resident's personal and medical records private and confidential. E 06/11/2010 Provide care in a way that keeps or builds each resident's dignity and self respect. D 06/11/2010 Give professional services that meet a professional standard of quality. D 06/11/2010 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. D 06/11/2010 Store, cook, and give out food in a safe and clean way. E 06/11/2010 Properly mark drugs and other similar products. E 06/11/2010 Have a program to keep infection from spreading. E 10/08/2010 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha G 10/08/2010 Give professional services that meet a professional standard of quality. G 10/08/2010 Give each resident care and services to get or keep the highest quality of life possible. G 10/08/2010 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 10/08/2010 Give the right treatment and services to residents who have mental or social problems adjusting. G 10/08/2010 Make sure that the nursing home area is free of dangers that cause accidents. G 10/08/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 10/08/2010 Get services outside the nursing home that meet professional standards. E 10/08/2010 Keep accurate and appropriate medical records. E Home Page National Watch List OR U.S. Nursing Home Registry

.

KINDRED TRANSITIONAL CARE AND REHAB-TUCSON: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/22/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 08/21/2009 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D 08/21/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 08/21/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. B 08/21/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. B 08/21/2009 Give professional services that meet a professional standard of quality. E 08/21/2009 Give each resident care and services to get or keep the highest quality of life possible. H 08/21/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. H 08/21/2009 Make sure that the nursing home area is free of dangers that cause accidents. H 08/21/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 08/21/2009 Store, cook, and give out food in a safe and clean way. D 08/21/2009 Make sure that doctors see a resident's plan of care at every visit and make notes about progress and orders in writing. E 08/21/2009 Have a program to keep infection from spreading. E 03/18/2010 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D 03/18/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 03/18/2010 Give professional services that meet a professional standard of quality. D 03/18/2010 Give each resident care and services to get or keep the highest quality of life possible. D 03/18/2010 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 03/18/2010 Make sure that the nursing home area is free of dangers that cause accidents. D 03/18/2010 Make sure that each resident's nutritional needs were met. E 03/18/2010 Set up or keep a group of people to review and ensure quality. E 11/09/2010 Protect the resident from a transfer or discharge that is not wanted or needed. D 11/09/2010 Provide care in a way that keeps or builds each resident's dignity and self respect. D 11/09/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 11/09/2010 Give each resident care and services to get or keep the highest quality of life possible. D 11/09/2010 Make sure that the nursing home area is free of dangers that cause accidents. G 11/09/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 11/09/2010 Store, cook, and give out food in a safe and clean way. F 11/09/2010 Have a program to keep infection from spreading. E 11/09/2010 Keep accurate and appropriate medical records. B 08/11/2011 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D 08/11/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 08/11/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. D 08/11/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 08/11/2011 Give professional services that meet a professional standard of quality. E 08/11/2011 Give each resident care and services to get or keep the highest quality of life possible. D 08/11/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 08/11/2011 Make sure that the nursing home area is free of dangers that cause accidents. G 08/11/2011 Store, cook, and give out food in a safe and clean way. E 08/11/2011 At least once a month, have a licensed pharmacist check the drugs that each resident takes. D Home Page National Watch List OR U.S. Nursing Home Registry

.

KINDRED NURSING AND REHABILITATION-HACIENDA: SIERRA VISTA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/27/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 03/27/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 03/27/2009 Get doctor orders for the resident's immediate care when admitted. E 03/27/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 03/27/2009 Give each resident care and services to get or keep the highest quality of life possible. D 03/27/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 03/27/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. G 03/27/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 08/30/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 08/30/2010 Give professional services that meet a professional standard of quality. D 11/03/2011 Keep each resident's personal and medical records private and confidential. B 11/03/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 11/03/2011 Properly mark drugs and other similar products. D Home Page National Watch List OR U.S. Nursing Home Registry

.

NORTH MOUNTAIN MEDICAL AND REHABILITATION CENTER: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/06/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. B 10/06/2008 Give professional services that meet a professional standard of quality. D 10/06/2008 Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable. D 10/06/2008 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 10/06/2008 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. D 10/06/2008 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 10/06/2008 Provide a tasty and well-balanced diet that meets the nutritional needs of each resident. D 10/06/2008 Give or get lab tests to meet the needs of residents. D 10/06/2008 Keep complete, dated lab records in the resident's file. D 10/06/2008 Keep accurate and appropriate medical records. D 01/27/2009 Tell the resident completely about his or her health status. D 01/27/2009 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. D 01/27/2009 Give each resident care and services to get or keep the highest quality of life possible. D 01/27/2009 Make sure that the nursing home area is free of dangers that cause accidents. G 04/15/2009 Try to resolve each resident's complaints quickly. D 04/15/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 04/15/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E 04/15/2009 Get doctor orders for the resident's immediate care when admitted. B 04/15/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 04/15/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 04/15/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 04/15/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 04/15/2009 Make sure that residents are safe from serious medication errors. D 06/22/2009 Keep each resident free from physical restraints, unless needed for medical treatment. D 06/22/2009 Protect residents from mistreatment, neglect, and/or theft of personal property. H 06/22/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 06/22/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 06/22/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. E 06/22/2009 Give professional services that meet a professional standard of quality. G 06/22/2009 Give each resident care and services to get or keep the highest quality of life possible. G 06/22/2009 Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable. D 06/22/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 06/22/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. G 06/22/2009 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. G 06/22/2009 Make sure that the nursing home area is free of dangers that cause accidents. E 06/22/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 06/22/2009 Make sure that residents are safe from serious medication errors. D 06/22/2009 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E 06/22/2009 Be administered in a way that leads to the highest possible level of well being for each resident. E 06/22/2009 Keep accurate and appropriate medical records. E 06/22/2009 Set up or keep a group of people to review and ensure quality. F 08/27/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 08/19/2010 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 08/19/2010 Give professional services that meet a professional standard of quality. D Home Page National Watch List OR U.S. Nursing Home Registry

.

HIGHLAND MANOR HEALTH & REHAB: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/21/2009 Give professional services that meet a professional standard of quality. E 01/21/2009 Make sure that residents are safe from serious medication errors. D 06/07/2010 Give each resident care and services to get or keep the highest quality of life possible. D 10/26/2010 Make sure that the nursing home area is free of dangers that cause accidents. D 10/26/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 08/29/2011 Provide needed housekeeping and maintenance. E 08/29/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 08/29/2011 Screen residents when they are first admitted to send them to an area with special care for people with developmental disabilities or mental illness, if needed. D 08/29/2011 Make sure that the nursing home area is free of dangers that cause accidents. E 08/29/2011 Make sure that residents are safe from serious medication errors. G Home Page National Watch List OR U.S. Nursing Home Registry

.

PONDEROSA PINES CARE AND REHAB, INC: FLAGSTAFF, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/08/2009 Screen residents when they are first admitted to send them to an area with special care for people with developmental disabilities or mental illness, if needed. D 07/08/2009 Store, cook, and give out food in a safe and clean way. E 07/08/2009 Give or get lab tests to meet the needs of residents. D Home Page National Watch List OR U.S. Nursing Home Registry

.

BELLA VITA HEALTH AND REHABILITATION CENTER: GLENDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/05/2008 Get doctor orders for the resident's immediate care when admitted. D 11/05/2008 Give professional services that meet a professional standard of quality. D 10/28/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 04/15/2010 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 04/15/2010 Give professional services that meet a professional standard of quality. D 04/15/2010 Give each resident care and services to get or keep the highest quality of life possible. E 04/15/2010 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 04/15/2010 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 04/15/2010 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. E 04/15/2010 Give each resident enough fluids to keep them healthy and prevent dehydration. D 04/15/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 04/15/2010 Keep complete, dated lab records in the resident's file. D 07/14/2011 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 10/05/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D Home Page National Watch List OR U.S. Nursing Home Registry

.

RED ROCK CARE AND REHAB, INC: COTTONWOOD, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/26/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 02/26/2009 Provide needed housekeeping and maintenance. B 02/26/2009 Give each resident care and services to get or keep the highest quality of life possible. G 02/26/2009 Keep all essential equipment working safely. D 02/26/2009 Give or get lab tests to meet the needs of residents. D 02/26/2009 Keep accurate and appropriate medical records. B 05/22/2009 Provide enough notice before discharging or transferring a resident. C 05/22/2009 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D 05/22/2009 Make sure that residents are safe from serious medication errors. D 05/22/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. E 09/04/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 09/04/2009 Make sure that residents are safe from serious medication errors. F 12/03/2010 Keep each resident's personal and medical records private and confidential. E 12/03/2010 Protect each resident from all abuse, physical punishment, and being separated from others. D 12/03/2010 Protect residents from mistreatment, neglect, and/or theft of personal property. E 12/03/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 12/03/2010 Provide needed housekeeping and maintenance. E 12/03/2010 Make sure that the nursing home area is free of dangers that cause accidents. E 12/03/2010 Make sure that each resident's nutritional needs were met. D 12/03/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 12/03/2010 Keep all essential equipment working safely. E 12/03/2010 Set up or keep a group of people to review and ensure quality. E Home Page National Watch List OR U.S. Nursing Home Registry

.

KINDRED TRANSITIONAL CARE AND REHAB-KACHINA: SEDONA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/07/2010 Protect each resident from all abuse, physical punishment, and being separated from others. D 01/07/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 01/07/2010 Provide care in a way that keeps or builds each resident's dignity and self respect. D 01/07/2010 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 01/07/2010 Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. E Home Page National Watch List OR U.S. Nursing Home Registry

.

DESERT COVE NURSING CENTER: CHANDLER, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/05/2008 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 12/31/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. B 12/31/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 12/31/2009 Give professional services that meet a professional standard of quality. E 12/31/2009 Give each resident care and services to get or keep the highest quality of life possible. E 12/31/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. E 12/31/2009 Make sure that the attending doctor orders special diets. D 12/31/2009 Make sure that doctors visit residents regularly, as required. B 12/31/2009 Keep accurate and appropriate medical records. D 10/21/2010 Make sure that the nursing home area is free of dangers that cause accidents. D 03/04/2011 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. C 03/04/2011 Give professional services that meet a professional standard of quality. E 03/04/2011 Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable. D Home Page National Watch List OR U.S. Nursing Home Registry

.

PALM VIEW REHABILITATION & CAR: YUMA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/09/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 04/09/2009 Give each resident care and services to get or keep the highest quality of life possible. E 10/07/2011 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 10/07/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 10/07/2011 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 10/07/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. D 10/07/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. E 10/07/2011 Give professional services that meet a professional standard of quality. D 10/07/2011 Give professional services that follow each resident's written care plan. D 10/07/2011 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 10/07/2011 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. E 10/07/2011 Make sure that the nursing home area is free of dangers that cause accidents. G 10/07/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 10/07/2011 Have a program to keep infection from spreading. D Home Page National Watch List OR U.S. Nursing Home Registry

.

THE LEGACY REHAB & CARE CENTER: BULLHEAD CITY, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/18/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha G 12/18/2009 Protect residents from mistreatment, neglect, and/or theft of personal property. H 12/18/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. H 12/18/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E 12/18/2009 Provide services to meet the needs and preferences of each resident. E 12/18/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. E 12/18/2009 Give professional services that meet a professional standard of quality. E 12/18/2009 Give each resident care and services to get or keep the highest quality of life possible. H 12/18/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 12/18/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 12/18/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 12/18/2009 Give each resident enough fluids to keep them healthy and prevent dehydration. G 12/18/2009 Make sure that residents are safe from serious medication errors. E 12/18/2009 Store, cook, and give out food in a safe and clean way. E 12/18/2009 Have a program to keep infection from spreading. F 12/18/2009 Choose a doctor to be the medical director. E 12/18/2009 Give or get lab tests to meet the needs of residents. D 12/18/2009 Keep accurate and appropriate medical records. D 12/18/2009 Set up or keep a group of people to review and ensure quality. E 03/17/2011 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 03/17/2011 Properly hold, secure and manage each resident's personal money which is deposited with the nursing home. B 03/17/2011 Allow residents to easily see the results of the nursing home's most recent survey. B 03/17/2011 Keep each resident free from physical restraints, unless needed for medical treatment. D 03/17/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 03/17/2011 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. E 03/17/2011 Make sure that the nursing home area is free of dangers that cause accidents. D 03/17/2011 post nurse staffing information. B 03/17/2011 Store, cook, and give out food in a safe and clean way. E 03/17/2011 Have a program to keep infection from spreading. E Home Page National Watch List OR U.S. Nursing Home Registry

.

AVALON SOUTHWEST HEALTH & REHABILITATION: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/25/2008 Give professional services that meet a professional standard of quality. D 03/25/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 03/25/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 03/25/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 03/25/2009 Make sure that the nursing home area is free of dangers that cause accidents. K 03/25/2009 Make sure that residents are safe from serious medication errors. D 05/08/2009 Make sure that the nursing home area is free of dangers that cause accidents. E 05/08/2009 Be administered in a way that leads to the highest possible level of well being for each resident. E 05/08/2009 Set up or keep a group of people to review and ensure quality. E 10/01/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 10/01/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E 10/01/2009 Provide services to meet the needs and preferences of each resident. D 10/01/2009 Give professional services that meet a professional standard of quality. E 10/01/2009 Give each resident care and services to get or keep the highest quality of life possible. D 10/01/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 10/01/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 10/01/2009 Make sure that residents are safe from serious medication errors. D 10/01/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 10/01/2009 Be administered in a way that leads to the highest possible level of well being for each resident. D 10/01/2009 Get services outside the nursing home that meet professional standards. E 10/01/2009 Keep accurate and appropriate medical records. D 07/08/2010 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 07/08/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 07/08/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 07/08/2010 Give professional services that meet a professional standard of quality. D 07/08/2010 Give each resident care and services to get or keep the highest quality of life possible. D 07/08/2010 Set up or keep a group of people to review and ensure quality. E 09/28/2010 Let residents give themselves their drugs if they are able. D 11/23/2010 Provide enough notice before discharging or transferring a resident. D 11/23/2010 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 11/23/2010 Keep accurate and appropriate medical records. D 03/29/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 03/29/2011 Make sure that the nursing home area is free of dangers that cause accidents. E 03/29/2011 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. E Home Page National Watch List OR U.S. Nursing Home Registry

.

HAVASU NURSING CENTER: LAKE HAVASU CITY, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/12/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 03/12/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. E 03/12/2009 Make sure that the nursing home area is free of dangers that cause accidents. E 03/12/2009 Be administered in a way that leads to the highest possible level of well being for each resident. E 03/12/2009 Set up or keep a group of people to review and ensure quality. E 07/28/2009 Give the right treatment and services to residents who have mental or social problems adjusting. D 10/14/2010 Provide care in a way that keeps or builds each resident's dignity and self respect. D 10/14/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. B 10/14/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 10/14/2010 Give professional services that follow each resident's written care plan. D 10/14/2010 Give each resident care and services to get or keep the highest quality of life possible. D 10/14/2010 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. D 10/14/2010 Make sure that the nursing home area is free of dangers that cause accidents. G 10/14/2010 Store, cook, and give out food in a safe and clean way. E Home Page National Watch List OR U.S. Nursing Home Registry

.

CHANDLER HEALTH CARE CENTER: CHANDLER, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 08/13/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 10/16/2009 Make sure that the nursing home area is free of dangers that cause accidents. E 08/13/2010 Provide care in a way that keeps or builds each resident's dignity and self respect. D 08/13/2010 Give each resident care and services to get or keep the highest quality of life possible. D 08/13/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 08/13/2010 Have a program to keep infection from spreading. D 01/24/2011 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

.

CITADEL CARE CENTER: MESA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/20/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 10/20/2008 Give professional services that follow each resident's written care plan. D 10/20/2008 Make sure that the nursing home area is free of dangers that cause accidents. D 10/06/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 10/06/2009 Provide services to meet the needs and preferences of each resident. D 10/06/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 10/06/2009 Make sure that the nursing home area is free of dangers that cause accidents. G 10/06/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 08/02/2011 Let the resident refuse treatment or refuse to take part in an experiment. D 08/02/2011 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha E 08/02/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 08/02/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 08/02/2011 Give each resident care and services to get or keep the highest quality of life possible. D 08/02/2011 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 08/02/2011 Make sure that the nursing home area is free of dangers that cause accidents. G 08/02/2011 Make sure that residents are safe from serious medication errors. E 08/02/2011 Properly mark drugs and other similar products. D 08/02/2011 Have a program to keep infection from spreading. D 08/02/2011 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

.

AVALON CARE CENTER - SHADOW MOUNTAIN: SCOTTSDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/04/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 03/26/2010 Let the resident refuse treatment or refuse to take part in an experiment. D 03/26/2010 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 03/26/2010 Provide services to meet the needs and preferences of each resident. D 03/26/2010 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 03/26/2010 Do a new assessment after any major change in a resident's physical or mental health. D 03/26/2010 Give professional services that meet a professional standard of quality. E 03/26/2010 Give professional services that follow each resident's written care plan. D 03/26/2010 Give each resident care and services to get or keep the highest quality of life possible. G 03/26/2010 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. E 03/26/2010 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 03/26/2010 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. D 03/26/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 03/26/2010 Make sure that residents are safe from serious medication errors. D 03/26/2010 Keep accurate and appropriate medical records. E 06/29/2011 Allow residents to easily see the results of the nursing home's most recent survey. B 06/29/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 06/29/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 06/29/2011 Make sure that each resident's nutritional needs were met. D 06/29/2011 Properly mark drugs and other similar products. D 11/30/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 11/30/2011 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 11/30/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D Home Page National Watch List OR U.S. Nursing Home Registry

.

WESTCHESTER CARE CENTER: TEMPE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/21/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 01/21/2009 Keep each resident's personal and medical records private and confidential. B 01/21/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 01/21/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E 01/21/2009 Give professional services that meet a professional standard of quality. D 01/21/2009 Give each resident care and services to get or keep the highest quality of life possible. D 01/21/2009 Be administered in a way that leads to the highest possible level of well being for each resident. D 01/21/2009 Keep accurate and appropriate medical records. D 10/27/2010 Protect residents from mistreatment, neglect, and/or theft of personal property. G 10/27/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 10/27/2010 Give professional services that meet a professional standard of quality. D 10/27/2010 Give each resident care and services to get or keep the highest quality of life possible. D 10/27/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 10/27/2010 Keep accurate and appropriate medical records. D 10/27/2010 Set up or keep a group of people to review and ensure quality. E 06/06/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 06/06/2011 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 06/06/2011 Provide services to meet the needs and preferences of each resident. D 06/06/2011 post nurse staffing information. B Home Page National Watch List OR U.S. Nursing Home Registry

.

GRACE HEALTHCARE OF PHOENIX: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/26/2008 Provide care in a way that keeps or builds each resident's dignity and self respect. D 12/26/2008 Get doctor orders for the resident's immediate care when admitted. D 12/26/2008 Give each resident care and services to get or keep the highest quality of life possible. D 12/26/2008 Make sure that the nursing home area is free of dangers that cause accidents. G 12/26/2008 Be administered in a way that leads to the highest possible level of well being for each resident. D 04/08/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 10/01/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 10/01/2009 Set up or keep a group of people to review and ensure quality. D 06/24/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. E 06/24/2010 Give each resident care and services to get or keep the highest quality of life possible. E 06/24/2010 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 06/24/2010 Make sure that each resident's nutritional needs were met. D Home Page National Watch List OR U.S. Nursing Home Registry

.

SUN WEST CHOICE HEALTHCARE & REHAB: SUN CITY WEST, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/06/2008 Give each resident care and services to get or keep the highest quality of life possible. D 02/05/2010 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 02/05/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 02/05/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 02/05/2010 Make sure that the nursing home area is free of dangers that cause accidents. D 05/05/2010 Give each resident care and services to get or keep the highest quality of life possible. G 05/05/2010 Make sure that residents are safe from serious medication errors. G 11/10/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 11/10/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 05/20/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 05/20/2011 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 05/20/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 05/20/2011 Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. E 05/20/2011 Set up or keep a group of people to review and ensure quality. E 09/27/2011 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D Home Page National Watch List OR U.S. Nursing Home Registry

.

SUN GROVE VILLAGE CARE CENTER: PEORIA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/27/2009 Give professional services that meet a professional standard of quality. D 01/27/2009 Make sure that residents are safe from serious medication errors. D 01/27/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 01/07/2010 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 01/07/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 01/07/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 01/07/2010 Give each resident care and services to get or keep the highest quality of life possible. D 01/07/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 10/26/2010 Give each resident care and services to get or keep the highest quality of life possible. D 04/15/2011 Give professional services that meet a professional standard of quality. D 04/15/2011 Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable. D 04/15/2011 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 08/24/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D Home Page National Watch List OR U.S. Nursing Home Registry

.

APACHE JUNCTION HLTH CENTER: APACHE JUNCTION, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/26/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 11/26/2008 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 11/26/2008 Give each resident care and services to get or keep the highest quality of life possible. D 11/26/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 03/04/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 09/07/2011 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 09/07/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 09/07/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 09/07/2011 Make sure that the nursing home area is free of dangers that cause accidents. G 09/07/2011 Have a program to keep infection from spreading. D 09/07/2011 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

.

MOUNTAIN VIEW MANOR: PRESCOTT, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/09/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 06/09/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. D 09/15/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha G 09/15/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 09/15/2009 Give professional services that meet a professional standard of quality. D 09/15/2009 Give each resident care and services to get or keep the highest quality of life possible. D 09/15/2009 Make sure that the nursing home area is free of dangers that cause accidents. G 11/20/2009 Keep each resident's personal and medical records private and confidential. D 11/20/2009 Keep each resident free from physical restraints, unless needed for medical treatment. D 11/20/2009 Protect each resident from all abuse, physical punishment, and being separated from others. G 11/20/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 11/20/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. D 11/20/2009 Provide activities to meet the needs of each resident. E 11/20/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 11/20/2009 Make sure that each resident's nutritional needs were met. D 11/20/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 11/20/2009 Store, cook, and give out food in a safe and clean way. F 11/20/2009 Properly mark drugs and other similar products. E 11/20/2009 Have a program to keep infection from spreading. F 11/20/2009 Keep accurate and appropriate medical records. B 11/20/2009 Set up or keep a group of people to review and ensure quality. E 03/03/2011 Tell the resident completely about his or her health status. D 03/03/2011 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 03/03/2011 Keep each resident's personal and medical records private and confidential. D 03/03/2011 Provide enough notice before discharging or transferring a resident. D 03/03/2011 Provide activities to meet the needs of each resident. E 03/03/2011 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 03/03/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 03/03/2011 Give professional services that meet a professional standard of quality. D 03/03/2011 Give each resident care and services to get or keep the highest quality of life possible. D 03/03/2011 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 03/03/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 03/03/2011 Make sure that doctors visit residents regularly, as required. D 03/03/2011 At least once a month, have a licensed pharmacist check the drugs that each resident takes. D 03/03/2011 Properly mark drugs and other similar products. D 03/03/2011 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

.

CHRIS RIDGE PREMIER CARE AND REHAB: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/23/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha B 06/23/2009 Give professional services that meet a professional standard of quality. D 06/23/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. E 06/23/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 06/23/2009 Make sure that residents are safe from serious medication errors. D 03/11/2010 Try to resolve each resident's complaints quickly. E 03/11/2010 Provide services to meet the needs and preferences of each resident. E 03/11/2010 Give professional services that meet a professional standard of quality. D 03/11/2010 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 03/11/2010 Give or get lab tests to meet the needs of residents. D 07/06/2011 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D Home Page National Watch List OR U.S. Nursing Home Registry

.

PAYSON CARE CENTER: PAYSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/08/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 05/04/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 05/04/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 05/04/2010 Provide care in a way that keeps or builds each resident's dignity and self respect. D 05/04/2010 Provide activities to meet the needs of each resident. E 05/04/2010 Make a complete assessment that covers all questions for areas that are listed in official regulations. B 05/04/2010 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. E 05/04/2010 Give professional services that meet a professional standard of quality. D 05/04/2010 Give each resident care and services to get or keep the highest quality of life possible. D 05/04/2010 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 05/04/2010 Make sure that the nursing home area is free of dangers that cause accidents. D 05/04/2010 Make sure that each resident's nutritional needs were met. D 05/04/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 05/04/2010 Store, cook, and give out food in a safe and clean way. D 05/04/2010 Properly mark drugs and other similar products. D 05/04/2010 Have a program to keep infection from spreading. D 05/04/2010 Set up or keep a group of people to review and ensure quality. E 07/21/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 07/21/2011 Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable. D 07/21/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 07/21/2011 Store, cook, and give out food in a safe and clean way. E 07/21/2011 Have a program to keep infection from spreading. D 07/21/2011 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

.

VERDE VISTA CARE AND REHAB, INC: CAMP VERDE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/03/2009 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. C 09/03/2009 Keep each resident free from drugs that restrain them, unless needed for medical treatment. D 09/03/2009 Give each resident care and services to get or keep the highest quality of life possible. E 09/03/2009 Make sure that the nursing home area is free of dangers that cause accidents. G 09/03/2009 Give each resident enough fluids to keep them healthy and prevent dehydration. G 09/03/2009 Have a program to keep infection from spreading. D 09/03/2009 Make sure that a working call system is available in each resident's room or bathroom and bathing area. D 09/03/2009 Put firmly secured handrails on each side of hallways. E 09/03/2009 Train all employees on what to do in an emergency. F Home Page National Watch List OR U.S. Nursing Home Registry

.

MI CASA NURSING CENTER: MESA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/12/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 11/12/2008 Give professional services that meet a professional standard of quality. D 11/12/2008 Give each resident care and services to get or keep the highest quality of life possible. D 11/12/2008 Make sure that the nursing home area is free of dangers that cause accidents. D 11/12/2008 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 03/12/2009 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D 03/12/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 11/24/2009 Protect residents from mistreatment, neglect, and/or theft of personal property. D 11/24/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 11/24/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 11/24/2009 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 11/24/2009 Give each resident care and services to get or keep the highest quality of life possible. D 11/24/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 11/24/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D Home Page National Watch List OR U.S. Nursing Home Registry

.

RIDGECREST HEALTHCARE: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/15/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 01/15/2009 Keep safe, clean and homelike surroundings. D 01/15/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 01/15/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 01/15/2009 1) Provide 3 meals daily at regular times; or 2) serve breakfast within 14 hours after dinner; or 3) offer a snack at bedtime each day. E 01/15/2009 Be administered in a way that leads to the highest possible level of well being for each resident. D 06/29/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha E 04/16/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 04/16/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 04/16/2010 Provide care in a way that keeps or builds each resident's dignity and self respect. E 04/16/2010 Give professional services that meet a professional standard of quality. D 04/16/2010 Give professional services that follow each resident's written care plan. E 04/16/2010 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. D 04/16/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 04/16/2010 Offer other nutritional food to each resident who will not eat the food served. D 04/16/2010 Store, cook, and give out food in a safe and clean way. D 04/16/2010 Get rid of garbage properly. D 04/16/2010 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 01/19/2011 Keep each resident free from physical restraints, unless needed for medical treatment. D 01/19/2011 Make sure that nurse aides show they have the skills to be able to care for residents. D 07/28/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 07/28/2011 Store, cook, and give out food in a safe and clean way. B 07/28/2011 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D Home Page National Watch List OR U.S. Nursing Home Registry

.

LIFE CARE CENTER OF NORTH GLENDALE: GLENDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/10/2009 Give each resident care and services to get or keep the highest quality of life possible. D 01/06/2010 Protect each resident from all abuse, physical punishment, and being separated from others. D 08/25/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. D 08/25/2011 Make sure that the nursing home area is free of dangers that cause accidents. G Home Page National Watch List OR U.S. Nursing Home Registry

.

MEADOW PARK CARE CENTER: PRESCOTT, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/30/2008 Give each resident care and services to get or keep the highest quality of life possible. D 12/30/2008 Make sure that the nursing home area is free of dangers that cause accidents. K 12/30/2008 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 12/30/2008 Provide food in a way that meets a resident's needs. D 07/16/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 07/16/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. D 07/16/2009 Give enough notice to the resident before changing the resident's room or roommate. D 07/16/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 07/16/2009 Give each resident care and services to get or keep the highest quality of life possible. G 07/16/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 07/16/2009 Keep accurate and appropriate medical records. D 09/25/2009 Protect each resident from all abuse, physical punishment, and being separated from others. G 09/25/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 09/25/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. E 09/25/2009 Give professional services that meet a professional standard of quality. D 09/25/2009 Make sure that the nursing home area is free of dangers that cause accidents. G 01/07/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D Home Page National Watch List OR U.S. Nursing Home Registry

.

TRILLIUM SPECIALTY HOSPITAL-WEST VALLEY: SUN CITY, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 05/04/2009 1) Set up a group that is legally responsible for writing and setting up policies for leading and running the nursing home; or 2) hire a properly licensed administrator. F 11/19/2009 Provide activities to meet the needs of each resident. D 11/19/2009 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. B 11/19/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 11/19/2009 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. E 11/19/2009 Give professional services that meet a professional standard of quality. E 11/19/2009 Keep assessments completed in the preceding 15 months in the resident's active record. B 11/19/2009 Give each resident care and services to get or keep the highest quality of life possible. E 11/19/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 11/19/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 11/19/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 11/19/2009 Make sure that residents are safe from serious medication errors. E 11/19/2009 Give or get dental care for each resident. D 11/19/2009 Have a program to keep infection from spreading. E 11/19/2009 Keep all essential equipment working safely. E 11/19/2009 Keep accurate and appropriate medical records. E 03/22/2011 Send and promptly deliver unopened mail to residents. D 03/22/2011 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 03/22/2011 Provide services to meet the needs and preferences of each resident. D 03/22/2011 Give enough notice to the resident before changing the resident's room or roommate. D 03/22/2011 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 03/22/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 03/22/2011 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 03/22/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 03/22/2011 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 03/22/2011 Make sure that the nursing home area is free of dangers that cause accidents. D 03/22/2011 Properly mark drugs and other similar products. D 03/22/2011 Have a program to keep infection from spreading. D 03/22/2011 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

.

TRILLIUM SPECIALTY HOSPITAL-EAST VALLEY: MESA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/23/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 04/23/2009 Provide services to meet the needs and preferences of each resident. D 04/23/2009 Get doctor orders for the resident's immediate care when admitted. E 04/23/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. E 04/23/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 04/23/2009 1) Set up a group that is legally responsible for writing and setting up policies for leading and running the nursing home; or 2) hire a properly licensed administrator. F 04/23/2009 Set up or keep a group of people to review and ensure quality. D 10/02/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 10/02/2009 Give each resident care and services to get or keep the highest quality of life possible. D 10/02/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 10/02/2009 Make sure that residents are safe from serious medication errors. D 10/02/2009 Have a program to keep infection from spreading. D 10/02/2009 Give or get lab tests to meet the needs of residents. D 10/02/2009 Keep signed and dated reports of x-rays and other tests. D 10/02/2009 Keep accurate and appropriate medical records. D 07/09/2010 Make sure that the nursing home area is free of dangers that cause accidents. D 01/19/2011 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 01/19/2011 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 01/19/2011 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. D 01/19/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 01/19/2011 Have a program to keep infection from spreading. E 01/19/2011 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

.

ARCHSTONE CARE CENTER: CHANDLER, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/25/2009 Tell the resident completely about his or her health status. D 09/25/2009 Protect each resident from all abuse, physical punishment, and being separated from others. G 09/25/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 09/25/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E 09/25/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. D 09/25/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. E 09/25/2009 Give each resident care and services to get or keep the highest quality of life possible. D 09/25/2009 Have enough nurses to care for every resident in a way that maximizes the resident's well being. D 12/22/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 12/22/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 12/22/2010 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 12/22/2010 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. E 12/22/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 12/22/2010 Develop/implement required procedures for the administration of immunizations. D 12/22/2010 Have a program to keep infection from spreading. D Home Page National Watch List OR U.S. Nursing Home Registry

.

LAS FUENTES CARE CENTER: PRESCOTT, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/02/2009 Give or get lab tests to meet the needs of residents. D 10/08/2009 Give professional services that meet a professional standard of quality. D 10/08/2009 Give each resident care and services to get or keep the highest quality of life possible. D 10/08/2009 Make sure that each resident's nutritional needs were met. E 10/08/2009 Give each resident enough fluids to keep them healthy and prevent dehydration. D 10/08/2009 Make sure that residents are safe from serious medication errors. E 10/08/2009 Get services outside the nursing home that meet professional standards. D 01/27/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 01/27/2011 Provide activities to meet the needs of each resident. D 01/27/2011 Make a complete assessment that covers all questions for areas that are listed in official regulations. E 01/27/2011 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 01/27/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. E 01/27/2011 Give professional services that meet a professional standard of quality. D 01/27/2011 Give professional services that follow each resident's written care plan. E 01/27/2011 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 01/27/2011 Give or get dental care for each resident. D 01/27/2011 Keep accurate and appropriate medical records. B Home Page National Watch List OR U.S. Nursing Home Registry

.

CORONADO HEALTHCARE CENTER: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 05/22/2009 Let the resident refuse treatment or refuse to take part in an experiment. D 05/22/2009 Provide enough notice before discharging or transferring a resident. C 05/22/2009 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. E 05/22/2009 Provide a final summary of the resident's health status and a summary of the resident's stay, when the resident is ready to leave the nursing home. C 05/22/2009 Give each resident care and services to get or keep the highest quality of life possible. D 05/22/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 08/14/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 08/14/2009 Give each resident care and services to get or keep the highest quality of life possible. D 08/14/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 08/14/2009 Keep accurate and appropriate medical records. D 08/14/2009 Set up or keep a group of people to review and ensure quality. E 08/11/2010 Properly hold, secure and manage each resident's personal money which is deposited with the nursing home. E 08/11/2010 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 06/07/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 06/07/2011 Assess the resident when the resident enters the nursing home, in a timely manner. E 06/07/2011 Do an assessment of the resident every year. E 06/07/2011 Check and update (if needed) each resident's assessment every 3 months. E Home Page National Watch List OR U.S. Nursing Home Registry

.

LIFE CARE CENTER OF YUMA: YUMA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 08/14/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 08/14/2009 Give professional services that meet a professional standard of quality. D 08/14/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 08/14/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 08/14/2009 Give each resident enough fluids to keep them healthy and prevent dehydration. D 08/14/2009 Give or get lab tests to meet the needs of residents. D 08/14/2009 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

.

RIM COUNTRY HEALTH & RETIREMENT COMMUNITY: PAYSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/11/2008 Keep each resident free from physical restraints, unless needed for medical treatment. D 12/11/2008 Keep each resident free from drugs that restrain them, unless needed for medical treatment. D 12/11/2008 Get doctor orders for the resident's immediate care when admitted. D 12/11/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. B 12/11/2008 Give professional services that meet a professional standard of quality. E 12/11/2008 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. E 12/11/2008 Make sure that the nursing home area is free of dangers that cause accidents. G 12/11/2008 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 12/11/2008 Store, cook, and give out food in a safe and clean way. E 12/11/2008 Have a program to keep infection from spreading. E 12/11/2008 Set up or keep a group of people to review and ensure quality. E 02/27/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 02/27/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 02/27/2009 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. B 02/27/2009 Make sure that the nursing home area is free of dangers that cause accidents. E 02/27/2009 Keep accurate and appropriate medical records. D 06/11/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 06/11/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 06/11/2010 Give enough notice to the resident before changing the resident's room or roommate. B 06/11/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 06/11/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. B 06/11/2010 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 06/11/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 06/11/2010 Store, cook, and give out food in a safe and clean way. E 06/11/2010 Be administered in a way that leads to the highest possible level of well being for each resident. E 09/06/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 09/06/2011 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 09/06/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. D 09/06/2011 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. D 09/06/2011 Give each resident care and services to get or keep the highest quality of life possible. D 09/06/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 09/06/2011 Store, cook, and give out food in a safe and clean way. D 09/06/2011 Properly mark drugs and other similar products. D 09/06/2011 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

.

EAST MESA HEALTHCARE CENTER: MESA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/01/2008 Protect residents from mistreatment, neglect, and/or theft of personal property. G 10/01/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 10/01/2008 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 10/01/2008 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 10/01/2008 Give professional services that meet a professional standard of quality. D 10/01/2008 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. E 10/01/2008 Give or get special rehabilitation if in the patient's plan of care. D 02/13/2009 Give each resident care and services to get or keep the highest quality of life possible. G 02/13/2009 Make sure that the nursing home area is free of dangers that cause accidents. G 02/13/2009 Provide food in a way that meets a resident's needs. G 02/13/2009 Be administered in a way that leads to the highest possible level of well being for each resident. D 05/07/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 05/07/2009 Give or get special rehabilitation if in the patient's plan of care. D 09/10/2009 Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable. D 09/10/2009 Make sure there is a program to prevent/deal with mice, insects, or other pests. E 07/19/2010 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 07/19/2010 Provide services to meet the needs and preferences of each resident. D 07/19/2010 Do a new assessment after any major change in a resident's physical or mental health. D 07/19/2010 Give professional services that meet a professional standard of quality. D 07/19/2010 Give each resident care and services to get or keep the highest quality of life possible. D 07/19/2010 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. H 07/19/2010 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 07/19/2010 Give each resident enough fluids to keep them healthy and prevent dehydration. F 07/19/2010 post nurse staffing information. C 07/19/2010 Hire enough skilled workers to carry out dietary service. F 07/19/2010 Have a program to keep infection from spreading. F 07/19/2010 Set up or keep a group of people to review and ensure quality. E 08/13/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 08/13/2010 Provide care in a way that keeps or builds each resident's dignity and self respect. E 08/13/2010 Give professional services that meet a professional standard of quality. E 08/13/2010 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 08/13/2010 Give each resident enough fluids to keep them healthy and prevent dehydration. D 08/13/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 08/13/2010 Provide special eating equipment and utensils for each resident who needs them. D 08/13/2010 Store, cook, and give out food in a safe and clean way. E 08/13/2010 Give or get special rehabilitation if in the patient's plan of care. D 08/13/2010 Give or get dental care for each resident. D 08/13/2010 Make sure there is a program to prevent/deal with mice, insects, or other pests. E 08/17/2011 Give each resident care and services to get or keep the highest quality of life possible. D 08/17/2011 Have a program to keep infection from spreading. D 10/24/2011 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 10/24/2011 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 10/24/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 10/24/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 10/24/2011 Give or get dental care for each resident. D 10/24/2011 Have a program to keep infection from spreading. D 10/24/2011 Make sure that a working call system is available in each resident's room or bathroom and bathing area. E Home Page National Watch List OR U.S. Nursing Home Registry

.

LIFE CARE CENTER OF SIERRA VISTA: SIERRA VISTA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/27/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha G 03/27/2009 Keep safe, clean and homelike surroundings. B 03/27/2009 Get doctor orders for the resident's immediate care when admitted. D 03/27/2009 Give professional services that meet a professional standard of quality. D 03/27/2009 Give each resident care and services to get or keep the highest quality of life possible. E 03/27/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 03/27/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. G 03/27/2009 Make sure that residents are safe from serious medication errors. D 03/27/2009 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E 03/27/2009 Give or get special rehabilitation if in the patient's plan of care. D 03/27/2009 Keep accurate and appropriate medical records. D 09/17/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 09/17/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. D 09/17/2009 Screen residents when they are first admitted to send them to an area with special care for people with developmental disabilities or mental illness, if needed. B 09/17/2009 Give each resident care and services to get or keep the highest quality of life possible. G 09/17/2009 Make sure that the nursing home area is free of dangers that cause accidents. E 09/17/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 09/17/2009 Have a program to keep infection from spreading. E 09/17/2009 Keep accurate and appropriate medical records. B 01/07/2011 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 01/07/2011 Keep each resident's personal and medical records private and confidential. D 01/07/2011 Have a private telephone available for use. B 01/07/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. E 01/07/2011 Keep sound levels comfortable. E 01/07/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 01/07/2011 Give professional services that meet a professional standard of quality. E 01/07/2011 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 01/07/2011 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. D 01/07/2011 Make sure that each resident's nutritional needs were met. D 01/07/2011 Have enough nurses to care for every resident in a way that maximizes the resident's well being. B 01/07/2011 At least once a month, have a licensed pharmacist check the drugs that each resident takes. D 01/07/2011 Properly mark drugs and other similar products. D 01/07/2011 Have a program to keep infection from spreading. E Home Page National Watch List OR U.S. Nursing Home Registry

.

COOK HEALTH CARE: YOUNGTOWN, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/20/2009 Give the resident's legal representative the same rights as the resident. D 10/20/2009 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. D 10/20/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 10/20/2009 Protect each resident from all abuse, physical punishment, and being separated from others. E 10/20/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 10/20/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E 10/20/2009 Provide care for each resident in a way that keeps or builds the resident's quality of life. G 10/20/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 10/20/2009 Keep sound levels comfortable. E 10/20/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 10/20/2009 Give each resident care and services to get or keep the highest quality of life possible. D 10/20/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. E 10/20/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 10/20/2009 Give each resident enough fluids to keep them healthy and prevent dehydration. G 10/20/2009 Use a registered nurse at least 8 hours a day, 7 days a week. F 10/20/2009 Make sure that nurse aides show they have the skills to be able to care for residents. E 10/20/2009 Set up or keep a group of people to review and ensure quality. E 12/31/2009 Keep each resident free from physical restraints, unless needed for medical treatment. D 12/31/2009 Get services outside the nursing home that meet professional standards. D Home Page National Watch List OR U.S. Nursing Home Registry

.

TALL PINES CARE AND REHAB, INC: SHOW LOW, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/29/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 01/29/2009 Give professional services that meet a professional standard of quality. D 01/29/2009 Give or get x-rays and other tests to meet the needs of residents. D 01/29/2009 Keep accurate and appropriate medical records. B 04/29/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. E 04/29/2010 Give each resident care and services to get or keep the highest quality of life possible. E 04/29/2010 Make sure that residents are safe from serious medication errors. E 04/29/2010 Set up or keep a group of people to review and ensure quality. E 08/04/2011 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 08/04/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 08/04/2011 Give professional services that meet a professional standard of quality. D 08/04/2011 Give each resident care and services to get or keep the highest quality of life possible. D 08/04/2011 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 08/04/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 08/04/2011 Make sure that the nursing home area is free of dangers that cause accidents. D 08/04/2011 Make sure that residents are safe from serious medication errors. E Home Page National Watch List OR U.S. Nursing Home Registry

.

LIFE CARE CENTER OF TUCSON: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/15/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 01/15/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 01/15/2009 Keep accurate and appropriate medical records. D 03/05/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 03/05/2010 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 03/05/2010 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 03/05/2010 Make sure that the nursing home area is free of dangers that cause accidents. G 03/05/2010 Give each resident enough fluids to keep them healthy and prevent dehydration. E 03/05/2010 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 06/15/2011 Keep each resident's personal and medical records private and confidential. D 06/15/2011 Give each resident care and services to get or keep the highest quality of life possible. D 06/15/2011 Properly mark drugs and other similar products. D 06/15/2011 Have a program to keep infection from spreading. E Home Page National Watch List OR U.S. Nursing Home Registry

.

HERITAGE HEALTH CARE CENTER: GLOBE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/07/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 10/07/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 10/07/2010 Give each resident care and services to get or keep the highest quality of life possible. D 10/07/2010 Make sure that each resident gets help to keep vision and hearing. D 10/07/2010 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. D Home Page National Watch List OR U.S. Nursing Home Registry

.

LIFE CARE CENTER OF SCOTTSDALE: SCOTTSDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/09/2008 Honor all of the resident's rights as a resident of the nursing home and as a citizen or resident of the United States. D 10/09/2008 Protect the resident from a transfer or discharge that is not wanted or needed. D 10/09/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 10/09/2008 Get doctor orders for the resident's immediate care when admitted. D 10/09/2008 Give professional services that meet a professional standard of quality. D 10/09/2008 Give each resident care and services to get or keep the highest quality of life possible. D 01/16/2009 Get doctor orders for the resident's immediate care when admitted. D 01/16/2009 Keep accurate and appropriate medical records. D 08/20/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 08/20/2009 Give professional services that meet a professional standard of quality. D 08/20/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 08/20/2009 Make sure that residents are safe from serious medication errors. D 08/20/2009 Keep accurate and appropriate medical records. D 02/26/2010 Provide needed housekeeping and maintenance. E 02/26/2010 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. B 02/26/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 02/26/2010 Give professional services that meet a professional standard of quality. E 02/26/2010 Provide a final summary of the resident's health status and a summary of the resident's stay, when the resident is ready to leave the nursing home. D 02/26/2010 Give each resident care and services to get or keep the highest quality of life possible. D 02/26/2010 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 02/26/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. F 02/26/2010 Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. E 02/26/2010 Make sure that residents are safe from serious medication errors. F 02/26/2010 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. E 02/26/2010 Set up or keep a group of people to review and ensure quality. F 06/17/2011 Properly mark drugs and other similar products. D Home Page National Watch List OR U.S. Nursing Home Registry

.

PLAZA DEL RIO CARE CENTER: PEORIA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/03/2008 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D 12/03/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 12/03/2008 Make sure that the nursing home area is free of dangers that cause accidents. D 04/08/2009 Get doctor orders for the resident's immediate care when admitted. D 04/08/2009 Give each resident care and services to get or keep the highest quality of life possible. D 07/29/2009 Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable. D 09/24/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 05/27/2011 Properly hold, secure and manage each resident's personal money which is deposited with the nursing home. E 05/27/2011 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 05/27/2011 Give each resident care and services to get or keep the highest quality of life possible. D 05/27/2011 Make sure that the nursing home area is free of dangers that cause accidents. D Home Page National Watch List OR U.S. Nursing Home Registry

.

DEVON GABLES HEALTH CARE CENTER: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/18/2009 Provide enough notice before discharging or transferring a resident. D 02/18/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 02/18/2009 Provide services to meet the needs and preferences of each resident. D 02/18/2009 Develop a plan with the resident and family for the resident's care after leaving the nursing home. D 02/18/2009 Give each resident care and services to get or keep the highest quality of life possible. E 02/18/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 02/18/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 02/18/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 09/22/2011 Quickly give a resident's personal money to the heads of his or her estate after the resident's death. B 09/22/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 09/22/2011 Give or get dental care for each resident. D Home Page National Watch List OR U.S. Nursing Home Registry

.

LIFE CARE CENTER OF PARADISE VALLEY: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/06/2009 Keep safe, clean and homelike surroundings. B 02/06/2009 Provide needed housekeeping and maintenance. B 02/06/2009 Keep accurate and appropriate medical records. E 02/20/2009 Properly mark drugs and other similar products. D 09/02/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. D 09/02/2011 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 09/02/2011 Give each resident care and services to get or keep the highest quality of life possible. D 09/02/2011 Have a program to keep infection from spreading. E 10/26/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D Home Page National Watch List OR U.S. Nursing Home Registry

.

VILLA MARIA CARE CENTER: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/03/2010 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. C 09/03/2010 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 09/03/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 09/03/2010 Give professional services that meet a professional standard of quality. D 09/03/2010 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. H 09/03/2010 Give the right treatment and services to residents who have mental or social problems adjusting. D 09/03/2010 Make sure that the nursing home area is free of dangers that cause accidents. E 09/03/2010 Give or get special rehabilitation if in the patient's plan of care. E 09/03/2010 Have licensed, certified, or registered staff to give needed services. D 09/03/2010 Set up or keep a group of people to review and ensure quality. E Home Page National Watch List OR U.S. Nursing Home Registry

.

SABINO CANYON REHABILITATION & CARE CENTER: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/01/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 09/01/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 09/01/2009 Keep accurate and appropriate medical records. D 04/08/2010 Keep each resident's personal and medical records private and confidential. D 04/08/2010 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 04/08/2010 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D Home Page National Watch List OR U.S. Nursing Home Registry

.

YUMA NURSING CENTER: YUMA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/17/2009 Provide enough notice before discharging or transferring a resident. D 06/17/2009 Write and use a policy that lets each resident return to the nursing home after a hospital stay or leave for therapy. D 06/17/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 06/17/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E 06/17/2009 Keep accurate and appropriate medical records. D 02/12/2010 Keep each resident's personal and medical records private and confidential. E 02/12/2010 Allow residents to easily see the results of the nursing home's most recent survey. C 02/12/2010 Provide care in a way that keeps or builds each resident's dignity and self respect. D 02/12/2010 Keep sound levels comfortable. B 02/12/2010 Give professional services that meet a professional standard of quality. D 02/12/2010 Give each resident care and services to get or keep the highest quality of life possible. E 02/12/2010 Make sure that the nursing home area is free of dangers that cause accidents. D 02/12/2010 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. E 02/12/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 02/12/2010 Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. D 02/12/2010 Make sure that residents are safe from serious medication errors. E 02/12/2010 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 02/12/2010 At least once a month, have a licensed pharmacist check the drugs that each resident takes. D 02/12/2010 Properly mark drugs and other similar products. E 02/12/2010 Keep signed and dated reports of x-rays and other tests. D 02/12/2010 Keep accurate and appropriate medical records. D 02/12/2010 Train all employees on what to do in an emergency. E Home Page National Watch List OR U.S. Nursing Home Registry

.

PROVIDENCE PLACE AT GLENCROFT: GLENDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/21/2011 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 07/21/2011 Make sure that each resident's nutritional needs were met. D Home Page National Watch List OR U.S. Nursing Home Registry

.

NORTHERN COCHISE NURSING HOME: WILLCOX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/11/2008 Protect the resident from a transfer or discharge that is not wanted or needed. D 12/11/2008 Provide enough notice before discharging or transferring a resident. D 12/11/2008 Use a registered nurse at least 8 hours a day, 7 days a week. F 12/11/2008 Set up or keep a group of people to review and ensure quality. F 11/02/2011 Provide services to meet the needs and preferences of each resident. D 11/02/2011 Make sure that each resident gets help to keep vision and hearing. E 11/02/2011 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. E 11/02/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 11/02/2011 At least once a month, have a licensed pharmacist check the drugs that each resident takes. D Home Page National Watch List OR U.S. Nursing Home Registry

.

GOOD SAMARITAN SOCIETY-PRESCOTT VILLAGE: PRESCOTT, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/30/2009 Give each resident care and services to get or keep the highest quality of life possible. E 11/19/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E 11/19/2010 Develop/implement required procedures for the administration of immunizations. E 11/19/2010 Store, cook, and give out food in a safe and clean way. E Home Page National Watch List OR U.S. Nursing Home Registry

.

GLENDALE CARE CENTER: GLENDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/04/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 12/04/2008 Get doctor orders for the resident's immediate care when admitted. D 12/04/2008 Give professional services that meet a professional standard of quality. E 12/04/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. E 12/04/2008 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. E 12/04/2008 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E 12/04/2008 Give or get special rehabilitation if in the patient's plan of care. D 02/06/2009 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. E 02/06/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 05/21/2010 Keep safe, clean and homelike surroundings. B 05/21/2010 Give each resident care and services to get or keep the highest quality of life possible. H 05/21/2010 Give or get dental care for each resident. D 05/21/2010 Have a program to keep infection from spreading. F 05/21/2010 Make sure that a working call system is available in each resident's room or bathroom and bathing area. E 05/21/2010 Give or get lab tests to meet the needs of residents. D 05/21/2010 Set up or keep a group of people to review and ensure quality. E 05/24/2011 Give each resident care and services to get or keep the highest quality of life possible. E 05/24/2011 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. E 08/18/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 08/18/2011 Give enough notice to the resident before changing the resident's room or roommate. D 08/18/2011 Get doctor orders for the resident's immediate care when admitted. D 08/18/2011 Give each resident care and services to get or keep the highest quality of life possible. D 08/18/2011 Give each resident enough fluids to keep them healthy and prevent dehydration. D 08/18/2011 Store, cook, and give out food in a safe and clean way. D Home Page National Watch List OR U.S. Nursing Home Registry

.

CAPRI AT THE POINTE REHAB: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/14/2008 Keep each resident free from physical restraints, unless needed for medical treatment. D 11/14/2008 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 02/10/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 09/02/2009 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. D 09/02/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 09/02/2009 Keep each resident's personal and medical records private and confidential. E 09/02/2009 Allow residents to easily see the results of the nursing home's most recent survey. B 09/02/2009 Keep each resident free from physical restraints, unless needed for medical treatment. F 09/02/2009 Protect each resident from all abuse, physical punishment, and being separated from others. D 09/02/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 09/02/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. E 09/02/2009 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. E 09/02/2009 Provide services to meet the needs and preferences of each resident. E 09/02/2009 Provide activities to meet the needs of each resident. E 09/02/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. E 09/02/2009 Keep safe, clean and homelike surroundings. E 09/02/2009 Provide needed housekeeping and maintenance. E 09/02/2009 Keep sound levels comfortable. E 09/02/2009 Check and update (if needed) each resident's assessment every 3 months. D 09/02/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. E 09/02/2009 Give professional services that meet a professional standard of quality. D 09/02/2009 Give professional services that follow each resident's written care plan. D 09/02/2009 Keep assessments completed in the preceding 15 months in the resident's active record. B 09/02/2009 Give each resident care and services to get or keep the highest quality of life possible. E 09/02/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 09/02/2009 Make sure that the nursing home area is free of dangers that cause accidents. E 09/02/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 09/02/2009 Provide food in a way that meets a resident's needs. D 09/02/2009 Properly mark drugs and other similar products. E 09/02/2009 Have a program to keep infection from spreading. F 09/02/2009 Make sure that a working call system is available in each resident's room or bathroom and bathing area. D 09/02/2009 Provide at least one room to use as a dining room and for activities, that is a good size, with good lighting, airflow and furniture. D 09/02/2009 Put firmly secured handrails on each side of hallways. D 09/02/2009 Give lab tests only when the attending doctor ordered them. D 09/02/2009 Keep complete, dated lab records in the resident's file. D 09/02/2009 Keep signed and dated reports of x-rays and other tests. D 09/02/2009 Keep accurate and appropriate medical records. B 09/02/2009 Set up or keep a group of people to review and ensure quality. F 06/07/2010 Give professional services that meet a professional standard of quality. D 06/07/2010 Give each resident care and services to get or keep the highest quality of life possible. E 06/07/2010 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. E 06/07/2010 Give or get lab tests to meet the needs of residents. D 06/07/2010 Keep complete, dated lab records in the resident's file. D 05/19/2011 Protect the resident from a transfer or discharge that is not wanted or needed. E 05/19/2011 Provide enough notice before discharging or transferring a resident. E 05/19/2011 Keep each resident free from physical restraints, unless needed for medical treatment. D 05/19/2011 Get doctor orders for the resident's immediate care when admitted. D 05/19/2011 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 05/19/2011 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 05/19/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. E 05/19/2011 Give professional services that meet a professional standard of quality. E 05/19/2011 Give professional services that follow each resident's written care plan. D 05/19/2011 Give each resident care and services to get or keep the highest quality of life possible. D 05/19/2011 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 05/19/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 05/19/2011 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. E 05/19/2011 Make sure that the nursing home area is free of dangers that cause accidents. G 05/19/2011 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 05/19/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 05/19/2011 Have a program to keep infection from spreading. D 05/19/2011 1) Review the work of each nurse aide every year; or 2) give regular training for the nurse aides. D 09/20/2011 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. E 09/20/2011 Provide services to meet the needs and preferences of each resident. E Home Page National Watch List OR U.S. Nursing Home Registry

.

DESERT BLOSSOM HEALTH & REHAB CENTER: MESA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/08/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha E 07/08/2009 Keep each resident free from physical restraints, unless needed for medical treatment. D 07/08/2009 Protect residents from mistreatment, neglect, and/or theft of personal property. H 07/08/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 07/08/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E 07/08/2009 Provide activities to meet the needs of each resident. D 07/08/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. E 07/08/2009 Make a complete assessment that covers all questions for areas that are listed in official regulations. E 07/08/2009 Assess the resident when the resident enters the nursing home, in a timely manner. D 07/08/2009 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. E 07/08/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. E 07/08/2009 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 07/08/2009 Give professional services that meet a professional standard of quality. D 07/08/2009 Give each resident care and services to get or keep the highest quality of life possible. E 07/08/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. H 07/08/2009 Give the right treatment and services to residents who have mental or social problems adjusting. D 07/08/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 07/08/2009 Give each resident enough fluids to keep them healthy and prevent dehydration. D 07/08/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 07/08/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 07/08/2009 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E 07/08/2009 Have a program to keep infection from spreading. D 07/08/2009 Be administered in a way that leads to the highest possible level of well being for each resident. F 07/08/2009 Give or get lab tests to meet the needs of residents. D 07/08/2009 Keep accurate and appropriate medical records. D 07/08/2009 Set up or keep a group of people to review and ensure quality. F Home Page National Watch List OR U.S. Nursing Home Registry

.

MANORCARE HEALTH SERVICES: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 05/20/2009 Give each resident care and services to get or keep the highest quality of life possible. D 07/16/2009 Make sure that a working call system is available in each resident's room or bathroom and bathing area. D 06/23/2010 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. B 06/23/2010 Give each resident care and services to get or keep the highest quality of life possible. E 06/23/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 06/23/2010 Make sure that residents are safe from serious medication errors. D 09/15/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 09/15/2011 Give each resident care and services to get or keep the highest quality of life possible. D 09/15/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 09/15/2011 Make sure that each resident's nutritional needs were met. D 09/15/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 09/15/2011 Properly mark drugs and other similar products. E Home Page National Watch List OR U.S. Nursing Home Registry

.

ESTRELLA CARE AND REHABILITATION CENTER: AVONDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/29/2010 Protect residents from mistreatment, neglect, and/or theft of personal property. G 01/29/2010 Give professional services that meet a professional standard of quality. D 01/29/2010 Make sure that the nursing home area is free of dangers that cause accidents. G 01/29/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 01/29/2010 Provide a tasty and well-balanced diet that meets the nutritional needs of each resident. E 01/29/2010 Be administered in a way that leads to the highest possible level of well being for each resident. D 04/28/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 04/28/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 04/28/2011 Give each resident care and services to get or keep the highest quality of life possible. D 04/28/2011 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 04/28/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E Home Page National Watch List OR U.S. Nursing Home Registry

.

DESERT HIGHLANDS CARE CENTER: KINGMAN, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/11/2008 Provide services to meet the needs and preferences of each resident. E 12/11/2008 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 12/11/2008 Give professional services that meet a professional standard of quality. E 12/11/2008 Give each resident care and services to get or keep the highest quality of life possible. E 12/11/2008 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 12/11/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. E 12/11/2008 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 12/11/2008 Provide a tasty and well-balanced diet that meets the nutritional needs of each resident. D 12/11/2008 Give or get special rehabilitation if in the patient's plan of care. E 12/11/2008 Give or get lab tests to meet the needs of residents. D 09/16/2011 Provide enough notice before discharging or transferring a resident. D 09/16/2011 Tell the resident or the resident's representative in writing how long the nursing home will hold the resident's bed when the resident temporarily leaves the facility. D 09/16/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 09/16/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. E 09/16/2011 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. D 09/16/2011 Give enough notice to the resident before changing the resident's room or roommate. D 09/16/2011 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 09/16/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 09/16/2011 Give professional services that meet a professional standard of quality. D 09/16/2011 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 09/16/2011 Make sure that the nursing home area is free of dangers that cause accidents. D 09/16/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 09/16/2011 Make sure that residents are safe from serious medication errors. D 09/16/2011 post nurse staffing information. B 09/16/2011 Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. E 09/16/2011 Store, cook, and give out food in a safe and clean way. E 09/16/2011 Get rid of garbage properly. D 09/16/2011 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 09/16/2011 Make sure that a working call system is available in each resident's room or bathroom and bathing area. E 09/16/2011 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

.

GOOD SAMARITAN SOCIETY-MESA GOOD SHEPHERD: MESA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/26/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 03/26/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 10/26/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 10/26/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 10/26/2010 Make sure that the nursing home area is free of dangers that cause accidents. D 06/03/2011 Tell the resident completely about his or her health status. E 06/03/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 06/03/2011 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 06/03/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 06/03/2011 Give professional services that meet a professional standard of quality. E 06/03/2011 Give each resident care and services to get or keep the highest quality of life possible. D 06/03/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D Home Page National Watch List OR U.S. Nursing Home Registry

.

SUNSET HILLS CARE AND REHAB, INC: SAFFORD, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/20/2008 Give each resident care and services to get or keep the highest quality of life possible. D 11/20/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 11/20/2008 Set up or keep a group of people to review and ensure quality. D 12/09/2009 Provide written records when a resident is transferred or discharged. D 12/09/2009 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 12/09/2009 Give professional services that follow each resident's written care plan. D 12/09/2009 Give each resident care and services to get or keep the highest quality of life possible. D 12/09/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. E 12/09/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 12/09/2009 Make sure that the nursing home area is free of dangers that cause accidents. H 12/09/2009 Give each resident enough fluids to keep them healthy and prevent dehydration. G 12/09/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. E 12/09/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 12/09/2009 Store, cook, and give out food in a safe and clean way. D 12/09/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. E 12/09/2009 Have enough backup water supply for important areas of the nursing home. F 04/14/2011 Keep safe, clean and homelike surroundings. B 04/14/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 04/14/2011 Give professional services that follow each resident's written care plan. D 04/14/2011 Give each resident care and services to get or keep the highest quality of life possible. D 04/14/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 04/14/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 04/14/2011 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 04/14/2011 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

.

CHRISTIAN CARE NURSING CENTER: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 08/31/2010 Give professional services that meet a professional standard of quality. D Home Page National Watch List OR U.S. Nursing Home Registry

.

PARK AVENUE HEALTH AND REHABILITATION CENTER: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/18/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 11/18/2008 Give professional services that meet a professional standard of quality. D 11/18/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 11/18/2008 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 03/03/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 06/09/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 06/09/2011 Make sure that the nursing home area is free of dangers that cause accidents. G Home Page National Watch List OR U.S. Nursing Home Registry

.

MARAVILLA CARE CENTER: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/18/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 02/18/2009 Give professional services that meet a professional standard of quality. D 02/18/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 02/18/2009 Make sure that each resident's nutritional needs were met. D 02/18/2009 Make sure that doctors visit residents regularly, as required. B 07/31/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 07/31/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. C 07/31/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. D 07/31/2009 Check and update (if needed) each resident's assessment every 3 months. B 07/31/2009 Give professional services that meet a professional standard of quality. E 07/31/2009 Give professional services that follow each resident's written care plan. D 07/31/2009 Give each resident care and services to get or keep the highest quality of life possible. E 07/31/2009 Give or get lab tests to meet the needs of residents. D 07/31/2009 Keep signed and dated reports of x-rays and other tests. D 06/29/2010 Give each resident care and services to get or keep the highest quality of life possible. D 06/29/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 05/04/2011 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D 05/04/2011 Give professional services that meet a professional standard of quality. D 11/04/2011 Properly hold, secure and manage each resident's personal money which is deposited with the nursing home. E 11/04/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 11/04/2011 Give professional services that follow each resident's written care plan. D 11/04/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 11/04/2011 Properly mark drugs and other similar products. E Home Page National Watch List OR U.S. Nursing Home Registry

.

BEATITUDES CAMPUS: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/27/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 10/27/2011 Properly mark drugs and other similar products. E Home Page National Watch List OR U.S. Nursing Home Registry

.

LA SOLANA CARE AND REHAB, INC: DOUGLAS, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/25/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 09/25/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E 09/25/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. D 09/25/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 09/25/2009 Give professional services that meet a professional standard of quality. D 09/25/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 09/25/2009 Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. D 09/25/2009 Have a program to keep infection from spreading. E 09/25/2009 Give or get lab tests to meet the needs of residents. D 09/25/2009 Keep accurate and appropriate medical records. D 01/19/2011 Make sure that the nursing home area is free of dangers that cause accidents. G Home Page National Watch List OR U.S. Nursing Home Registry

.

GOOD SAMARITAN SOCIETY-PEORIA GOOD SHEPHERD: PEORIA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/01/2008 Give each resident care and services to get or keep the highest quality of life possible. D 06/10/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 06/10/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 06/10/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. D 06/10/2009 Get services outside the nursing home that meet professional standards. E 11/17/2010 Properly hold, secure and manage each resident's personal money which is deposited with the nursing home. E 11/17/2010 Protect residents from mistreatment, neglect, and/or theft of personal property. E 11/17/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 09/23/2011 Let residents complain without being treated differently or badly. E 09/23/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. D 09/23/2011 Provide services to meet the needs and preferences of each resident. D 09/23/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 09/23/2011 Have a program to keep infection from spreading. E Home Page National Watch List OR U.S. Nursing Home Registry

.

LA CANADA CARE CENTER: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/06/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 11/06/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 11/06/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. D 11/06/2009 Make a complete assessment that covers all questions for areas that are listed in official regulations. E 11/06/2009 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. E 11/06/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. E 11/06/2009 Give professional services that follow each resident's written care plan. E 11/06/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 11/06/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 11/06/2009 Keep accurate and appropriate medical records. E 09/29/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 02/17/2011 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. C 02/17/2011 Allow residents to easily see the results of the nursing home's most recent survey. C 02/17/2011 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 02/17/2011 Give professional services that meet a professional standard of quality. D 02/17/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 02/17/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 02/17/2011 Give or get special rehabilitation if in the patient's plan of care. D 02/17/2011 Have a program to keep infection from spreading. D Home Page National Watch List OR U.S. Nursing Home Registry

.

CATALINA HEALTH CARE CENTER: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 05/22/2009 Keep each resident's personal and medical records private and confidential. E 05/22/2009 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. D 05/22/2009 Provide needed housekeeping and maintenance. E 05/22/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 05/22/2009 Make sure that the nursing home area is safe, easy to use, clean and comfortable. E 07/09/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 07/09/2009 Give each resident care and services to get or keep the highest quality of life possible. E 07/09/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 07/09/2009 Properly mark drugs and other similar products. E 07/13/2010 Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable. E 11/04/2011 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 11/04/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D Home Page National Watch List OR U.S. Nursing Home Registry

.

WEYRICH HCC OF WESTMINSTER VLG: SCOTTSDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/23/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 04/01/2009 Protect residents from mistreatment, neglect, and/or theft of personal property. D 04/01/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 04/01/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 04/01/2009 Give each resident care and services to get or keep the highest quality of life possible. D 09/01/2011 Have a program to keep infection from spreading. D Home Page National Watch List OR U.S. Nursing Home Registry

.

SPRINGDALE WEST: MESA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/30/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 10/30/2008 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E 10/30/2008 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 10/30/2008 Give professional services that meet a professional standard of quality. D 10/30/2008 Give professional services that follow each resident's written care plan. D 10/30/2008 Give each resident care and services to get or keep the highest quality of life possible. D 10/30/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 10/30/2008 Make sure that the nursing home area is free of dangers that cause accidents. D 10/30/2008 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 10/30/2008 1) Provide 3 meals daily at regular times; or 2) serve breakfast within 14 hours after dinner; or 3) offer a snack at bedtime each day. E 03/20/2009 Protect each resident from all abuse, physical punishment, and being separated from others. D 03/20/2009 Protect residents from mistreatment, neglect, and/or theft of personal property. E 03/20/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 03/20/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 06/04/2009 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D 06/04/2009 Write and use a policy that lets each resident return to the nursing home after a hospital stay or leave for therapy. D 06/04/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 06/04/2009 Give each resident care and services to get or keep the highest quality of life possible. D 01/14/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E 01/14/2010 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. E 01/14/2010 Provide services to meet the needs and preferences of each resident. E 01/14/2010 Make sure that the nursing home area is free of dangers that cause accidents. E 06/23/2010 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 06/23/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 06/23/2010 Have licensed, certified, or registered staff to give needed services. D 09/22/2010 Provide enough notice before discharging or transferring a resident. D 09/22/2010 Give professional services that meet a professional standard of quality. E 09/22/2010 Give each resident care and services to get or keep the highest quality of life possible. E 10/03/2011 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 10/03/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 10/03/2011 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 10/03/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. D 10/03/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 10/03/2011 Give the right treatment and services to residents who have mental or social problems adjusting. D 10/03/2011 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

.

MESA CHRISTIAN HEALTH AND REHABILITATION CENTER: MESA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/01/2008 Give each resident enough fluids to keep them healthy and prevent dehydration. D 10/01/2008 At least once a month, have a licensed pharmacist check the drugs that each resident takes. D 10/22/2009 Keep complete, dated lab records in the resident's file. D 10/22/2009 Keep accurate and appropriate medical records. D 10/22/2009 Train all employees on what to do in an emergency. D Home Page National Watch List OR U.S. Nursing Home Registry

.

LA MESA HEALTHCARE CENTER: YUMA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/09/2009 Give each resident care and services to get or keep the highest quality of life possible. D 01/09/2009 Make sure that a working call system is available in each resident's room or bathroom and bathing area. E 01/09/2009 Train all employees on what to do in an emergency. D 07/14/2011 Properly hold, secure and manage each resident's personal money which is deposited with the nursing home. E 07/14/2011 Keep each resident free from physical restraints, unless needed for medical treatment. D 07/14/2011 Protect residents from mistreatment, neglect, and/or theft of personal property. D 07/14/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 07/14/2011 Give each resident care and services to get or keep the highest quality of life possible. D 07/14/2011 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. E 07/14/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 07/14/2011 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

.

HEALTH CARE CENTER-FORUM TUCSON: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/09/2009 Make a complete assessment that covers all questions for areas that are listed in official regulations. E 10/09/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 10/09/2009 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 10/09/2009 Give each resident care and services to get or keep the highest quality of life possible. D 10/09/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 10/09/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 10/09/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 05/26/2010 Give each resident care and services to get or keep the highest quality of life possible. D 08/04/2010 Provide care in a way that keeps or builds each resident's dignity and self respect. D 08/04/2010 Provide services to meet the needs and preferences of each resident. E 08/04/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 08/04/2010 Set up or keep a group of people to review and ensure quality. E 01/28/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. E 01/28/2011 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 01/28/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 01/28/2011 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E 09/28/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D Home Page National Watch List OR U.S. Nursing Home Registry

.

FORUM AT DESERT HARBOR, THE: PEORIA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/23/2010 Give each resident care and services to get or keep the highest quality of life possible. D 04/20/2011 Get doctor orders for the resident's immediate care when admitted. D 04/20/2011 Give professional services that meet a professional standard of quality. D 04/20/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D Home Page National Watch List OR U.S. Nursing Home Registry

.

SUNCREST HEALTHCARE CENTER, LLC: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/30/2008 Protect residents from mistreatment, neglect, and/or theft of personal property. D 10/30/2008 Give each resident care and services to get or keep the highest quality of life possible. D 10/30/2008 Make sure that residents are safe from serious medication errors. D 01/09/2009 Keep safe, clean and homelike surroundings. B 01/09/2009 Give professional services that meet a professional standard of quality. E 01/09/2009 Make sure that the nursing home area is free of dangers that cause accidents. E 04/09/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 04/09/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E 04/09/2010 Provide care in a way that keeps or builds each resident's dignity and self respect. D 04/09/2010 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 04/09/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 04/09/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 04/09/2010 Give professional services that meet a professional standard of quality. E 04/09/2010 Give each resident care and services to get or keep the highest quality of life possible. G 04/09/2010 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. D 04/09/2010 Make sure that each resident's nutritional needs were met. D 04/09/2010 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 04/09/2010 Provide food in a way that meets a resident's needs. D 04/09/2010 Store, cook, and give out food in a safe and clean way. D 04/09/2010 Give or get special rehabilitation if in the patient's plan of care. D 04/09/2010 Have a detailed, written plan for disasters and emergencies. D 10/28/2010 Give professional services that meet a professional standard of quality. E 10/28/2010 Give each resident care and services to get or keep the highest quality of life possible. G 10/28/2010 Make sure that the nursing home area is free of dangers that cause accidents. G 10/28/2010 Give each resident enough fluids to keep them healthy and prevent dehydration. G 10/28/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 10/28/2010 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 10/28/2010 At least once a month, have a licensed pharmacist check the drugs that each resident takes. D 10/28/2010 Give or get lab tests to meet the needs of residents. E 10/28/2010 Keep complete, dated lab records in the resident's file. D 07/25/2011 Provide services to meet the needs and preferences of each resident. D 07/25/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 07/25/2011 Give professional services that follow each resident's written care plan. D 07/25/2011 Give each resident care and services to get or keep the highest quality of life possible. D 07/25/2011 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. E 07/25/2011 Give each resident enough fluids to keep them healthy and prevent dehydration. D 07/25/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 07/25/2011 Use a registered nurse at least 8 hours a day, 7 days a week. E 07/25/2011 Have a program to keep infection from spreading. D 12/20/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. D Home Page National Watch List OR U.S. Nursing Home Registry

.

SPRINGDALE VILLAGE HEALTH CARE: MESA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/04/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 03/04/2009 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 03/04/2009 Make sure that each resident's nutritional needs were met. D 10/29/2009 Make sure that the nursing home area is free of dangers that cause accidents. E 10/29/2009 Be designed, built, equipped, or well kept to protect the health and safety of residents, workers, and the public. E 02/09/2011 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. C 02/09/2011 Quickly give a resident's personal money to the heads of his or her estate after the resident's death. C 02/09/2011 Allow residents to easily see the results of the nursing home's most recent survey. C 02/09/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 02/09/2011 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E 02/09/2011 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 02/09/2011 Get doctor orders for the resident's immediate care when admitted. D 02/09/2011 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 02/09/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. E 02/09/2011 Give professional services that meet a professional standard of quality. E 02/09/2011 Give each resident care and services to get or keep the highest quality of life possible. D 02/09/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 02/09/2011 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 02/09/2011 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. E 02/09/2011 Make sure that the nursing home area is free of dangers that cause accidents. G 02/09/2011 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 02/09/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 02/09/2011 post nurse staffing information. C 02/09/2011 Make sure that a doctor approves a resident's admission in writing and that each resident has a doctor. D 02/09/2011 Give or get special rehabilitation if in the patient's plan of care. D 02/09/2011 Give or get dental care for each resident. D 02/09/2011 Properly mark drugs and other similar products. E 02/09/2011 Have a program to keep infection from spreading. D 11/22/2011 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

.

ARIZONA GRAND SENIOR LIVING COMMUNITY: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/15/2009 Give each resident care and services to get or keep the highest quality of life possible. D 06/29/2009 Give lab tests only when the attending doctor ordered them. D 03/11/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 03/11/2010 Give professional services that meet a professional standard of quality. D 03/11/2010 Give each resident care and services to get or keep the highest quality of life possible. G 03/11/2010 Give or get special rehabilitation if in the patient's plan of care. D 03/11/2010 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 03/11/2010 Properly mark drugs and other similar products. D 03/11/2010 Have a program to keep infection from spreading. D 11/17/2010 Provide services to meet the needs and preferences of each resident. D 11/17/2010 post nurse staffing information. B Home Page National Watch List OR U.S. Nursing Home Registry

.

GOOD SAMARITAN SOCIETY-QUIBURI MISSION: BENSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/17/2009 Have a program to keep infection from spreading. E 01/10/2011 Keep each resident free from physical restraints, unless needed for medical treatment. D 01/10/2011 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. E 01/10/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. E 01/10/2011 Give professional services that follow each resident's written care plan. D 01/10/2011 Give each resident care and services to get or keep the highest quality of life possible. D 01/10/2011 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 01/10/2011 Make sure that the nursing home area is free of dangers that cause accidents. E 01/10/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 01/10/2011 Properly mark drugs and other similar products. E 01/10/2011 Get services outside the nursing home that meet professional standards. D Home Page National Watch List OR U.S. Nursing Home Registry

.

SCOTTSDALE VILLAGE SQUARE: SCOTTSDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/10/2010 Give each resident care and services to get or keep the highest quality of life possible. D 03/10/2010 Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable. D 09/23/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 09/23/2011 Provide services to meet the needs and preferences of each resident. E 09/23/2011 Make sure that the nursing home area is free of dangers that cause accidents. E 09/23/2011 Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. E 09/23/2011 Store, cook, and give out food in a safe and clean way. E 09/23/2011 Make sure that a working call system is available in each resident's room or bathroom and bathing area. D Home Page National Watch List OR U.S. Nursing Home Registry

.

SUN CITY HEALTH AND REHABILITATION CENTER: SUN CITY, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/06/2009 Make sure that the nursing home area is free of dangers that cause accidents. G 11/06/2009 Choose a doctor to be the medical director. D 06/25/2010 Protect each resident from all abuse, physical punishment, and being separated from others. E 06/25/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 06/25/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E Home Page National Watch List OR U.S. Nursing Home Registry

.

SIERRA WINDS: PEORIA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/17/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 03/17/2011 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D Home Page National Watch List OR U.S. Nursing Home Registry

.

MOUNTAIN VIEW CARE CENTER: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 06/25/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 06/25/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 06/25/2009 Keep temperature levels comfortable and safe. E 06/25/2009 Set up or keep a group of people to review and ensure quality. B 09/16/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. D 09/16/2011 Give each resident care and services to get or keep the highest quality of life possible. D 09/16/2011 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 09/16/2011 Make sure that residents are safe from serious medication errors. D 09/16/2011 Store, cook, and give out food in a safe and clean way. D 09/16/2011 Have a program to keep infection from spreading. E Home Page National Watch List OR U.S. Nursing Home Registry

.

COPPER MOUNTAIN INN: GLOBE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/18/2008 Protect residents from mistreatment, neglect, and/or theft of personal property. G 12/18/2008 Provide care in a way that keeps or builds each resident's dignity and self respect. D 12/18/2008 Give each resident care and services to get or keep the highest quality of life possible. D 12/18/2008 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 12/18/2008 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 12/18/2008 Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. D 12/18/2008 Keep accurate and appropriate medical records. E 03/18/2010 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha E 03/18/2010 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. E 03/18/2010 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 03/18/2010 Give professional services that meet a professional standard of quality. D 03/18/2010 Give the right treatment and services to residents who have mental or social problems adjusting. E 07/01/2011 Properly mark drugs and other similar products. E Home Page National Watch List OR U.S. Nursing Home Registry

.

ARIZONA STATE VETERAN HOME-PHX: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 05/14/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha G 05/14/2009 Protect residents from mistreatment, neglect, and/or theft of personal property. G 05/14/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 05/14/2009 Give professional services that meet a professional standard of quality. D 05/14/2009 Give each resident care and services to get or keep the highest quality of life possible. D 05/14/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 05/14/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 05/14/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 05/14/2009 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E 05/14/2009 Be administered in a way that leads to the highest possible level of well being for each resident. E 05/14/2009 Give or get x-rays and other tests to meet the needs of residents. D 05/14/2009 Set up or keep a group of people to review and ensure quality. E 03/02/2011 Give professional services that meet a professional standard of quality. D 03/02/2011 Keep accurate and appropriate medical records. D 09/27/2011 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 09/27/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 09/27/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. D Home Page National Watch List OR U.S. Nursing Home Registry

.

LAKE HILLS INN: LAKE HAVASU CITY, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 08/26/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 08/26/2011 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E 08/26/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. E 08/26/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 08/26/2011 Give professional services that meet a professional standard of quality. D 08/26/2011 Make sure that the nursing home area is free of dangers that cause accidents. D Home Page National Watch List OR U.S. Nursing Home Registry

.

LIFE CARE CENTER OF SOUTH MTN.: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/16/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 10/16/2008 Get doctor orders for the resident's immediate care when admitted. D 10/16/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 10/16/2008 Give each resident care and services to get or keep the highest quality of life possible. D 10/16/2008 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 10/16/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 10/16/2008 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 10/16/2008 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 06/24/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 02/19/2010 Keep each resident's personal and medical records private and confidential. D 02/19/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 02/19/2010 Give professional services that meet a professional standard of quality. D 02/19/2010 Give lab tests only when the attending doctor ordered them. D 02/19/2010 Keep accurate and appropriate medical records. D 05/19/2011 Give professional services that meet a professional standard of quality. D Home Page National Watch List OR U.S. Nursing Home Registry

.

BAPTIST VILLAGE - SUN RIDGE: SURPRISE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 05/05/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D Home Page National Watch List OR U.S. Nursing Home Registry

.

GOOD SAMARITAN SOCIETY-PRESCOTT VALLEY: PRESCOTT VALLEY, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/30/2009 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D 01/30/2009 Give professional services that meet a professional standard of quality. D 03/02/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 03/02/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 11/19/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D Home Page National Watch List OR U.S. Nursing Home Registry

.

SUNVIEW HEALTH & REHABILITATION CENTER: YOUNGTOWN, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 08/15/2011 Keep each resident free from physical restraints, unless needed for medical treatment. D 08/15/2011 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. D 08/15/2011 Give enough notice to the resident before changing the resident's room or roommate. D 08/15/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 08/15/2011 Give professional services that meet a professional standard of quality. D 08/15/2011 Give professional services that follow each resident's written care plan. D 08/15/2011 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. E 08/15/2011 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. G 08/15/2011 Have licensed, certified, or registered staff to give needed services. D 08/15/2011 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

.

GARDENS CARE CENTER: KINGMAN, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 08/06/2009 Provide needed housekeeping and maintenance. D 08/06/2009 Give each resident care and services to get or keep the highest quality of life possible. D 08/06/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. E 08/06/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 08/06/2009 Have a program to keep infection from spreading. E 08/06/2009 Make sure that a working call system is available in each resident's room or bathroom and bathing area. E 08/06/2009 Make sure that the nursing home area is safe, easy to use, clean and comfortable. D 08/06/2009 Keep accurate and appropriate medical records. D 12/06/2010 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D 12/06/2010 Protect each resident from all abuse, physical punishment, and being separated from others. D 12/06/2010 Provide care in a way that keeps or builds each resident's dignity and self respect. D 12/06/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 12/06/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 12/06/2010 Give each resident care and services to get or keep the highest quality of life possible. D 12/06/2010 Make sure that the nursing home area is free of dangers that cause accidents. D 12/06/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 12/06/2010 Store, cook, and give out food in a safe and clean way. D 12/06/2010 Have a program to keep infection from spreading. D 12/06/2010 Make sure that the nursing home area is safe, easy to use, clean and comfortable. E 12/06/2010 Follow all laws and professional standards. E Home Page National Watch List OR U.S. Nursing Home Registry

.

IMMANUEL CAMPUS OF CARE: PEORIA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/24/2008 Give professional services that meet a professional standard of quality. D 10/24/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. E 10/24/2008 Make sure that each resident's nutritional needs were met. D 10/24/2008 Have a program to keep infection from spreading. F 04/03/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 04/03/2009 Allow residents to easily see the results of the nursing home's most recent survey. B 04/03/2009 Provide care for each resident in a way that keeps or builds the resident's quality of life. D 04/03/2009 Give professional services that follow each resident's written care plan. B 04/03/2009 Give each resident care and services to get or keep the highest quality of life possible. G 04/03/2009 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 04/03/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 04/03/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D 04/03/2009 Make sure that residents are safe from serious medication errors. D 04/03/2009 Give or get x-rays and other tests to meet the needs of residents. D 04/03/2009 Keep accurate and appropriate medical records. D 07/24/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 07/24/2009 Protect each resident from all abuse, physical punishment, and being separated from others. G 07/24/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 07/24/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. C 07/24/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. D 07/24/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D 07/24/2009 Provide needed housekeeping and maintenance. B 07/24/2009 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 07/24/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 07/24/2009 Give professional services that meet a professional standard of quality. D 07/24/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 07/24/2009 Give the right treatment and services to residents who have mental or social problems adjusting. D 07/24/2009 Make sure that the nursing home area is free of dangers that cause accidents. E 07/24/2009 Give or get lab tests to meet the needs of residents. D 07/24/2009 Keep complete, dated lab records in the resident's file. D 07/24/2009 Keep accurate and appropriate medical records. D 09/20/2010 Keep each resident free from physical restraints, unless needed for medical treatment. D 09/20/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 09/20/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E 09/20/2010 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 09/20/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. E 09/20/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 09/20/2010 Give professional services that meet a professional standard of quality. D 09/20/2010 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D 09/20/2010 Make sure that the nursing home area is free of dangers that cause accidents. D 09/20/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 09/20/2010 Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. D 09/20/2010 Store, cook, and give out food in a safe and clean way. D 09/20/2010 Give or get dental care for each resident. D 09/20/2010 Properly mark drugs and other similar products. E 09/20/2010 Have a program to keep infection from spreading. D 09/20/2010 Make sure that a working call system is available in each resident's room or bathroom and bathing area. E 09/20/2010 Follow all laws and professional standards. D Home Page National Watch List OR U.S. Nursing Home Registry

.

PARK REGENCY CARE CENTER: CHANDLER, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/23/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 10/23/2008 Make sure that the nursing home area is free of dangers that cause accidents. D 10/23/2008 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 10/23/2008 Quickly tell the resident's doctor the results of lab tests. D 04/07/2010 Tell the resident completely about his or her health status. D 10/27/2010 Get doctor orders for the resident's immediate care when admitted. D 10/27/2010 Give each resident care and services to get or keep the highest quality of life possible. D 01/05/2011 Keep all essential equipment working safely. E 07/07/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D Home Page National Watch List OR U.S. Nursing Home Registry

.

LA ROSA HEALTH CARE CENTER: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/07/2011 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. B 04/07/2011 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 04/07/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 04/07/2011 Make sure that the nursing home area is free of dangers that cause accidents. G 04/07/2011 Properly mark drugs and other similar products. D 04/07/2011 Have a program to keep infection from spreading. D Home Page National Watch List OR U.S. Nursing Home Registry

.

WINSLOW CAMPUS OF CARE: WINSLOW, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 08/17/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 08/17/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. C 08/17/2009 Give professional services that meet a professional standard of quality. D 08/17/2009 Give each resident care and services to get or keep the highest quality of life possible. D 08/17/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 11/03/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 11/03/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 11/03/2009 Give each resident care and services to get or keep the highest quality of life possible. D 11/03/2009 Make sure that residents are safe from serious medication errors. F 11/03/2009 Give or get x-rays and other tests to meet the needs of residents. D 11/03/2009 Keep accurate and appropriate medical records. D 05/12/2011 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 05/12/2011 Keep safe, clean and homelike surroundings. D 05/12/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 05/12/2011 Have a program to keep infection from spreading. D 05/12/2011 Make sure that a working call system is available in each resident's room or bathroom and bathing area. D Home Page National Watch List OR U.S. Nursing Home Registry

.

PALM VALLEY REHAB & CARE CTR: GOODYEAR, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/23/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 10/23/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 10/23/2009 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. D 10/23/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 12/29/2010 Give each resident care and services to get or keep the highest quality of life possible. D 02/23/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 02/23/2011 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 02/23/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 02/23/2011 Give professional services that follow each resident's written care plan. D 02/23/2011 Give each resident care and services to get or keep the highest quality of life possible. D 02/23/2011 Develop/implement required procedures for the administration of immunizations. E 02/23/2011 Store, cook, and give out food in a safe and clean way. E 02/23/2011 Give or get special rehabilitation if in the patient's plan of care. D 02/23/2011 Keep accurate and appropriate medical records. B 08/10/2011 Make sure that the nursing home area is free of dangers that cause accidents. G Home Page National Watch List OR U.S. Nursing Home Registry

.

FREEDOM PLAZA CARE CENTER: PEORIA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 01/13/2009 1) Provide 3 meals daily at regular times; or 2) serve breakfast within 14 hours after dinner; or 3) offer a snack at bedtime each day. B 03/31/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 03/31/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. E 03/31/2009 Have a program to keep infection from spreading. D 07/16/2009 Make sure that the nursing home area is free of dangers that cause accidents. G 08/21/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 08/21/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 08/21/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 07/21/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. G 11/14/2011 Keep each resident free from physical restraints, unless needed for medical treatment. D 11/14/2011 Get doctor orders for the resident's immediate care when admitted. D 11/14/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 11/14/2011 Give professional services that meet a professional standard of quality. D 11/14/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. E 11/14/2011 Make sure that the nursing home area is free of dangers that cause accidents. D 11/14/2011 Have a program to keep infection from spreading. D 11/14/2011 Quickly tell the resident's doctor the results of lab tests. D 11/14/2011 Keep complete, dated lab records in the resident's file. D Home Page National Watch List OR U.S. Nursing Home Registry

.

THE PEAKS, A SENIOR LIVING COMMUNITY: EAST FLAGSTAFF, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 05/21/2009 Give professional services that meet a professional standard of quality. D 05/21/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 05/21/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 05/21/2009 Give or get lab tests to meet the needs of residents. D 09/03/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 09/03/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 09/03/2010 Give professional services that meet a professional standard of quality. D 09/03/2010 Give each resident care and services to get or keep the highest quality of life possible. D 09/03/2010 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D 11/18/2011 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

.

HACIENDA NURSING FACILITY: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/21/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 12/21/2010 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 04/05/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 06/21/2011 Give professional services that follow each resident's written care plan. D 06/21/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. E 09/28/2011 Make sure that residents are safe from serious medication errors. G Home Page National Watch List OR U.S. Nursing Home Registry

.

FOUNTAIN VIEW VILLAGE: FOUNTAIN HILLS, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/15/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 04/15/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 07/09/2009 Allow residents to easily see the results of the nursing home's most recent survey. B 07/09/2009 Get doctor orders for the resident's immediate care when admitted. D 07/09/2009 Make sure that residents are safe from serious medication errors. D 05/07/2010 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. D 08/11/2011 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D Home Page National Watch List OR U.S. Nursing Home Registry

.

BRIGHTON GARDENS OF SUN CITY: SUN CITY, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/04/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 12/04/2008 Protect residents from mistreatment, neglect, and/or theft of personal property. G 12/04/2008 Give professional services that follow each resident's written care plan. D 05/06/2009 Make sure that a working call system is available in each resident's room or bathroom and bathing area. K 05/06/2009 Keep accurate and appropriate medical records. B 10/01/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 10/01/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 10/01/2009 Give professional services that meet a professional standard of quality. D 09/28/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 09/28/2010 Give professional services that meet a professional standard of quality. D 09/28/2010 Provide a final summary of the resident's health status and a summary of the resident's stay, when the resident is ready to leave the nursing home. E Home Page National Watch List OR U.S. Nursing Home Registry

.

THE LINGENFELTER CENTER: KINGMAN, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 04/07/2011 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. D 04/07/2011 Properly mark drugs and other similar products. F Home Page National Watch List OR U.S. Nursing Home Registry

.

ARCHIE HENDRICKS SENIOR SKILLED NURSING FACILITY: SELLS, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 09/23/2009 Make sure that the nursing home area is free of dangers that cause accidents. D 09/17/2010 Make sure that the nursing home area is free of dangers that cause accidents. G 09/17/2010 Be administered in a way that leads to the highest possible level of well being for each resident. D 09/17/2010 Set up or keep a group of people to review and ensure quality. D Home Page National Watch List OR U.S. Nursing Home Registry

.

SUN HEALTH GRANDVIEW CARE CTR: SUN CITY WEST, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 10/15/2008 Give professional services that meet a professional standard of quality. D 10/15/2008 Make sure that the nursing home area is free of dangers that cause accidents. D 01/13/2010 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D 03/16/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E Home Page National Watch List OR U.S. Nursing Home Registry

.

ADVANCED HEALTHCARE OF MESA: MESA, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 07/06/2011 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. D 07/06/2011 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D Home Page National Watch List OR U.S. Nursing Home Registry

.

THE RIVER GARDENS REHAB AND CARE CENTER: BULLHEAD CITY, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/11/2009 Make sure that the nursing home area is free of dangers that cause accidents. E 07/06/2010 Make sure that the nursing home area is free of dangers that cause accidents. D 07/06/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 07/06/2010 Have a program to keep infection from spreading. D 10/06/2011 Make a complete assessment that covers all questions for areas that are listed in official regulations. D 10/06/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 10/06/2011 Store, cook, and give out food in a safe and clean way. F 10/06/2011 Have a program to keep infection from spreading. F Home Page National Watch List OR U.S. Nursing Home Registry

.

ADVANCED HEALTH CARE OF SCOTTSDALE: SCOTTSDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 02/12/2009 Give each resident enough fluids to keep them healthy and prevent dehydration. D 06/16/2011 Give professional services that follow each resident's written care plan. D 06/16/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 06/16/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 06/16/2011 At least once a month, have a licensed pharmacist check the drugs that each resident takes. D 06/16/2011 Keep accurate and appropriate medical records. D Home Page National Watch List OR U.S. Nursing Home Registry

.

LA ESTANCIA NURSING AND REHABILITATION CENTER: PHOENIX, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 11/18/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 11/18/2008 Give professional services that meet a professional standard of quality. D 11/18/2008 Give professional services that follow each resident's written care plan. D 11/18/2008 Make sure that each resident's nutritional needs were met. D 11/18/2008 Give each resident enough fluids to keep them healthy and prevent dehydration. G 11/18/2008 Make sure that doctors visit residents regularly, as required. E 11/18/2008 Set up or keep a group of people to review and ensure quality. B 05/27/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 08/21/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D 07/02/2010 Allow residents to easily see the results of the nursing home's most recent survey. B 07/02/2010 Write and use a policy that lets each resident return to the nursing home after a hospital stay or leave for therapy. D 08/27/2010 Give professional services that meet a professional standard of quality. D 08/27/2010 Give professional services that follow each resident's written care plan. D 08/27/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 08/27/2010 Have a program to keep infection from spreading. D 10/28/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 10/28/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G 10/28/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E Home Page National Watch List OR U.S. Nursing Home Registry

.

VI AT GRAYHAWK, A VI AND PLAZA COMPANIES COMMUNITY: SCOTTSDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/02/2010 Tell the resident completely about his or her health status. D 03/02/2010 Provide enough notice before discharging or transferring a resident. D 03/02/2010 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D 03/02/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D 03/02/2010 Develop a plan with the resident and family for the resident's care after leaving the nursing home. D Home Page National Watch List OR U.S. Nursing Home Registry

.

SPLENDIDO AT RANCHO VISTOSO: TUCSON, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/22/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. E 12/22/2009 Make sure that the nursing home area is free of dangers that cause accidents. G Home Page National Watch List OR U.S. Nursing Home Registry

.

ADVANCED HEALTH CARE OF GLENDALE: GLENDALE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 03/25/2011 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 03/25/2011 Try to resolve each resident's complaints quickly. D 03/25/2011 Give professional services that meet a professional standard of quality. D 03/25/2011 Make sure that each resident's nutritional needs were met. D 03/25/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D Home Page National Watch List OR U.S. Nursing Home Registry

.

OASIS PAVILION NURSING & REHABILITATION CENTER: CASA GRANDE, AZ

DATE RATING COMPLAINT VIOLATIONS: CONFIRMED SCORE 12/09/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E 12/09/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D 12/09/2010 Get doctor orders for the resident's immediate care when admitted. D 12/09/2010 Assess the resident when the resident enters the nursing home, in a timely manner. B 12/09/2010 Give professional services that meet a professional standard of quality. E 12/09/2010 Give each resident care and services to get or keep the highest quality of life possible. D 12/09/2010 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. E 12/09/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D 12/09/2010 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E 12/09/2010 post nurse staffing information. C 12/09/2010 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 02/17/2011 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. D 02/17/2011 Provide enough notice before discharging or transferring a resident. D 02/17/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. D 02/17/2011 Give enough notice to the resident before changing the resident's room or roommate. D 02/17/2011 Get doctor orders for the resident's immediate care when admitted. D 02/17/2011 Give professional services that meet a professional standard of quality. D 02/17/2011 Give professional services that follow each resident's written care plan. D 02/17/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D 02/17/2011 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. G 02/17/2011 Make sure that the nursing home area is free of dangers that cause accidents. D 07/20/2011 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D 07/20/2011 Protect residents from mistreatment, neglect, and/or theft of personal property. D 07/20/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D 07/20/2011 Assess the resident when the resident enters the nursing home, in a timely manner. D 07/20/2011 Give professional services that meet a professional standard of quality. D 07/20/2011 Give each resident care and services to get or keep the highest quality of life possible. D 07/20/2011 Make sure that the nursing home area is free of dangers that cause accidents. K 07/20/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E 07/20/2011 Make sure that residents are safe from serious medication errors. E 07/20/2011 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D 07/20/2011 Keep accurate and appropriate medical records. E 07/20/2011 Train all employees on what to do in an emergency. E 07/20/2011 Set up or keep a group of people to review and ensure quality. E Home Page National Watch List OR U.S. Nursing Home Registry

Copyright Member of the Family, LLC, 1997,1998,1999,2000,2001,2002,2003,2004,2005,2006,2007,2008,2009 All rights reserved