ARIZONA : CONFIRMED NURSING HOME COMPLAINTS

RATING DEFINITION
actual harm and/or immediate jeopardy: score= G,H,I,J,K,L
potential for more than minimal harm: score= D,E,F
potential for minimal harm: score= A,B,C
The complaint data was obtained directly from CMS, 02/26/12. More recent reports/corrections may be available at the nursing home, ask to see all reports
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SANTA ROSA CARE CENTER: TUCSON, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
04/15/2009 Have a private telephone available for use. D
04/15/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
04/15/2009 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. D
05/07/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
05/07/2009 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. E
05/07/2009 Put firmly secured handrails on each side of hallways. E
07/12/2010 Keep each resident's personal and medical records private and confidential. D
12/21/2010 Make sure that the nursing home area is free of dangers that cause accidents. E
10/27/2011 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. F
10/27/2011 Protect each resident from all abuse, physical punishment, and being separated from others. D
10/27/2011 Provide services to meet the needs and preferences of each resident. D
10/27/2011 Properly mark drugs and other similar products. E
10/27/2011 Have a program to keep infection from spreading. D
Home Page National Watch List OR U.S. Nursing Home Registry
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DESERT TERRACE HEALTHCARE CENTER: PHOENIX, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
01/14/2009 Keep temperature levels comfortable and safe. B
01/14/2009 Give each resident care and services to get or keep the highest quality of life possible. E
01/14/2009 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E
01/14/2009 Keep accurate and appropriate medical records. D
08/27/2009 Keep safe, clean and homelike surroundings. B
08/27/2009 Give professional services that meet a professional standard of quality. E
08/27/2009 Give each resident care and services to get or keep the highest quality of life possible. D
08/27/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E
08/27/2009 Make sure that residents are safe from serious medication errors. E
08/27/2009 Keep accurate and appropriate medical records. D
08/27/2009 Set up or keep a group of people to review and ensure quality. E
10/21/2010 Keep each resident's personal and medical records private and confidential. D
10/21/2010 Give enough notice to the resident before changing the resident's room or roommate. B
10/21/2010 Get doctor orders for the resident's immediate care when admitted. D
10/21/2010 Make a complete assessment that covers all questions for areas that are listed in official regulations. D
10/21/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
10/21/2010 Give professional services that meet a professional standard of quality. D
10/21/2010 Make sure that each resident gets help to keep vision and hearing. D
10/21/2010 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
10/21/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
10/21/2010 Keep all essential equipment working safely. E
Home Page National Watch List OR U.S. Nursing Home Registry
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HANDMAKER HOME FOR THE AGING: TUCSON, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
11/19/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
11/19/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
11/16/2011 Store, cook, and give out food in a safe and clean way. E
Home Page National Watch List OR U.S. Nursing Home Registry
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SCOTTSDALE NURSING & REHAB CTR: SCOTTSDALE, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
08/12/2009 Make sure that the nursing home area is free of dangers that cause accidents. D
08/12/2009 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E
Home Page National Watch List OR U.S. Nursing Home Registry
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DESERT HAVEN CARE CENTER: PHOENIX, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
01/07/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
01/07/2009 Give professional services that meet a professional standard of quality. D
01/07/2009 Make sure that the nursing home area is free of dangers that cause accidents. D
05/22/2009 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. B
05/22/2009 Keep safe, clean and homelike surroundings. E
05/22/2009 Give professional services that meet a professional standard of quality. D
05/22/2009 Make sure that the nursing home area is free of dangers that cause accidents. E
05/22/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
05/22/2009 Give or get special rehabilitation if in the patient's plan of care. D
11/04/2009 Keep each resident free from physical restraints, unless needed for medical treatment. D
11/04/2009 Keep each resident free from drugs that restrain them, unless needed for medical treatment. D
11/04/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
11/04/2009 Make sure that the nursing home area is free of dangers that cause accidents. D
11/04/2009 Make sure that residents are safe from serious medication errors. D
11/04/2009 Make sure that nurse aides show they have the skills to be able to care for residents. D
01/28/2010 Provide needed housekeeping and maintenance. E
01/28/2010 Keep adequate and comfortable lighting in all areas. D
10/27/2010 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D
10/27/2010 Give professional services that meet a professional standard of quality. D
10/27/2010 Give professional services that follow each resident's written care plan. D
10/27/2010 Make sure that the nursing home area is free of dangers that cause accidents. G
04/29/2011 Give professional services that meet a professional standard of quality. D
04/29/2011 Give each resident care and services to get or keep the highest quality of life possible. D
10/12/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
10/12/2011 Make sure that the attending doctor orders special diets. D
Home Page National Watch List OR U.S. Nursing Home Registry
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FOOTHILLS REHABILITATION CENTER: TUCSON, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
08/31/2009 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. E
08/31/2009 Protect each resident from all abuse, physical punishment, and being separated from others. K
08/31/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
08/31/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. K
08/31/2009 Provide care for each resident in a way that keeps or builds the resident's quality of life. F
08/31/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. E
08/31/2009 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. D
08/31/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. E
08/31/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. E
08/31/2009 Give professional services that meet a professional standard of quality. E
08/31/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
08/31/2009 Make sure that the nursing home area is free of dangers that cause accidents. E
08/31/2009 Make sure that each resident's nutritional needs were met. D
08/31/2009 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E
08/31/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D
08/31/2009 Make sure there is a program to prevent/deal with mice, insects, or other pests. D
08/31/2009 Be administered in a way that leads to the highest possible level of well being for each resident. F
08/31/2009 Keep accurate and appropriate medical records. D
11/17/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
11/17/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
03/04/2011 Keep each resident's personal and medical records private and confidential. D
03/04/2011 Make a complete assessment that covers all questions for areas that are listed in official regulations. D
03/04/2011 Give professional services that meet a professional standard of quality. E
03/04/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
03/04/2011 Store, cook, and give out food in a safe and clean way. E
03/04/2011 Have a program to keep infection from spreading. D
Home Page National Watch List OR U.S. Nursing Home Registry
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PUEBLO SPRINGS REHABILITATION CENTER: TUCSON, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
12/29/2010 Give each resident care and services to get or keep the highest quality of life possible. E
12/29/2010 Give or get special rehabilitation if in the patient's plan of care. D
05/26/2011 Allow residents to easily see the results of the nursing home's most recent survey. C
11/22/2011 Give each resident care and services to get or keep the highest quality of life possible. D
Home Page National Watch List OR U.S. Nursing Home Registry
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KINDRED TRANSITIONAL CARE AND REHAB-NORTH: TUCSON, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
12/07/2009 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. B
12/07/2009 Protect each resident from all abuse, physical punishment, and being separated from others. E
12/07/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
12/07/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E
12/07/2009 Give professional services that meet a professional standard of quality. D
04/28/2010 Give each resident care and services to get or keep the highest quality of life possible. D
04/28/2010 Make sure that the nursing home area is free of dangers that cause accidents. H
04/28/2010 Set up or keep a group of people to review and ensure quality. E
09/15/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
09/15/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
09/15/2010 Give each resident care and services to get or keep the highest quality of life possible. D
03/10/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
03/10/2011 Give professional services that meet a professional standard of quality. D
03/10/2011 Give professional services that follow each resident's written care plan. D
03/10/2011 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. D
03/10/2011 Give or get special rehabilitation if in the patient's plan of care. D
03/10/2011 Have a program to keep infection from spreading. D
03/10/2011 Make sure that a working call system is available in each resident's room or bathroom and bathing area. D
Home Page National Watch List OR U.S. Nursing Home Registry
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MISSION PALMS OF MESA HEALTH AND REHABILITATION CE: MESA, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
03/26/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
03/26/2009 Make sure that the nursing home area is free of dangers that cause accidents. D
01/21/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. D
01/21/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
01/21/2011 Provide special eating equipment and utensils for each resident who needs them. D
01/21/2011 Store, cook, and give out food in a safe and clean way. D
Home Page National Watch List OR U.S. Nursing Home Registry
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PHOENIX MOUNTAIN NURSING CTR: PHOENIX, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
07/30/2010 Tell the resident or the resident's representative in writing how long the nursing home will hold the resident's bed when the resident temporarily leaves the facility. B
02/15/2011 Keep accurate and appropriate medical records. D
Home Page National Watch List OR U.S. Nursing Home Registry
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SANTA RITA NURSING & REHABILITATION CENTER: GREEN VALLEY, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
12/18/2008 Tell the resident completely about his or her health status. D
12/18/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
12/18/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
12/18/2008 Give each resident care and services to get or keep the highest quality of life possible. D
12/18/2008 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
12/18/2008 post nurse staffing information. C
05/12/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
Home Page National Watch List OR U.S. Nursing Home Registry
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OSBORN HEALTH AND REHABILITATION: SCOTTSDALE, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
01/07/2009 Give professional services that meet a professional standard of quality. D
01/07/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E
01/07/2009 Keep accurate and appropriate medical records. D
03/11/2009 Give each resident care and services to get or keep the highest quality of life possible. D
03/11/2009 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D
03/11/2009 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. D
06/11/2009 Protect residents from mistreatment, neglect, and/or theft of personal property. G
06/11/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
06/11/2009 Give or get x-rays and other tests to meet the needs of residents. D
08/10/2009 Provide activities to meet the needs of each resident. D
08/10/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
08/10/2009 Give each resident care and services to get or keep the highest quality of life possible. G
08/10/2009 Make sure that the nursing home area is free of dangers that cause accidents. D
08/10/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
08/10/2009 Make sure that residents are safe from serious medication errors. D
08/10/2009 Keep complete, dated lab records in the resident's file. D
08/10/2009 Keep accurate and appropriate medical records. E
11/10/2010 Tell the resident completely about his or her health status. D
11/10/2010 Properly hold, secure and manage each resident's personal money which is deposited with the nursing home. B
11/10/2010 Allow residents to easily see the results of the nursing home's most recent survey. C
11/10/2010 Provide activities to meet the needs of each resident. D
11/10/2010 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. D
11/10/2010 Make sure that the nursing home area is free of dangers that cause accidents. D
11/10/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
Home Page National Watch List OR U.S. Nursing Home Registry
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SCOTTSDALE HERITAGE COURT: SCOTTSDALE, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
01/13/2009 Give each resident care and services to get or keep the highest quality of life possible. D
01/06/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
01/06/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
01/06/2010 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. B
01/06/2010 Keep accurate and appropriate medical records. E
05/26/2010 Give each resident care and services to get or keep the highest quality of life possible. D
Home Page National Watch List OR U.S. Nursing Home Registry
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PLAZA HEALTHCARE: SCOTTSDALE, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
10/09/2008 Give professional services that meet a professional standard of quality. D
10/09/2008 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. D
10/09/2008 Make sure that the nursing home area is free of dangers that cause accidents. D
10/09/2008 Have a program to keep infection from spreading. E
12/04/2008 Give each resident care and services to get or keep the highest quality of life possible. D
06/11/2010 Keep each resident's personal and medical records private and confidential. E
06/11/2010 Provide care in a way that keeps or builds each resident's dignity and self respect. D
06/11/2010 Give professional services that meet a professional standard of quality. D
06/11/2010 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. D
06/11/2010 Store, cook, and give out food in a safe and clean way. E
06/11/2010 Properly mark drugs and other similar products. E
06/11/2010 Have a program to keep infection from spreading. E
10/08/2010 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha G
10/08/2010 Give professional services that meet a professional standard of quality. G
10/08/2010 Give each resident care and services to get or keep the highest quality of life possible. G
10/08/2010 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
10/08/2010 Give the right treatment and services to residents who have mental or social problems adjusting. G
10/08/2010 Make sure that the nursing home area is free of dangers that cause accidents. G
10/08/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
10/08/2010 Get services outside the nursing home that meet professional standards. E
10/08/2010 Keep accurate and appropriate medical records. E
Home Page National Watch List OR U.S. Nursing Home Registry
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KINDRED TRANSITIONAL CARE AND REHAB-TUCSON: TUCSON, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
12/22/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
08/21/2009 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D
08/21/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
08/21/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. B
08/21/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. B
08/21/2009 Give professional services that meet a professional standard of quality. E
08/21/2009 Give each resident care and services to get or keep the highest quality of life possible. H
08/21/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. H
08/21/2009 Make sure that the nursing home area is free of dangers that cause accidents. H
08/21/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
08/21/2009 Store, cook, and give out food in a safe and clean way. D
08/21/2009 Make sure that doctors see a resident's plan of care at every visit and make notes about progress and orders in writing. E
08/21/2009 Have a program to keep infection from spreading. E
03/18/2010 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D
03/18/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
03/18/2010 Give professional services that meet a professional standard of quality. D
03/18/2010 Give each resident care and services to get or keep the highest quality of life possible. D
03/18/2010 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
03/18/2010 Make sure that the nursing home area is free of dangers that cause accidents. D
03/18/2010 Make sure that each resident's nutritional needs were met. E
03/18/2010 Set up or keep a group of people to review and ensure quality. E
11/09/2010 Protect the resident from a transfer or discharge that is not wanted or needed. D
11/09/2010 Provide care in a way that keeps or builds each resident's dignity and self respect. D
11/09/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
11/09/2010 Give each resident care and services to get or keep the highest quality of life possible. D
11/09/2010 Make sure that the nursing home area is free of dangers that cause accidents. G
11/09/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
11/09/2010 Store, cook, and give out food in a safe and clean way. F
11/09/2010 Have a program to keep infection from spreading. E
11/09/2010 Keep accurate and appropriate medical records. B
08/11/2011 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D
08/11/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
08/11/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. D
08/11/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
08/11/2011 Give professional services that meet a professional standard of quality. E
08/11/2011 Give each resident care and services to get or keep the highest quality of life possible. D
08/11/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
08/11/2011 Make sure that the nursing home area is free of dangers that cause accidents. G
08/11/2011 Store, cook, and give out food in a safe and clean way. E
08/11/2011 At least once a month, have a licensed pharmacist check the drugs that each resident takes. D
Home Page National Watch List OR U.S. Nursing Home Registry
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KINDRED NURSING AND REHABILITATION-HACIENDA: SIERRA VISTA, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
03/27/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
03/27/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
03/27/2009 Get doctor orders for the resident's immediate care when admitted. E
03/27/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
03/27/2009 Give each resident care and services to get or keep the highest quality of life possible. D
03/27/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
03/27/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. G
03/27/2009 Make sure that the nursing home area is free of dangers that cause accidents. D
08/30/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
08/30/2010 Give professional services that meet a professional standard of quality. D
11/03/2011 Keep each resident's personal and medical records private and confidential. B
11/03/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
11/03/2011 Properly mark drugs and other similar products. D
Home Page National Watch List OR U.S. Nursing Home Registry
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NORTH MOUNTAIN MEDICAL AND REHABILITATION CENTER: PHOENIX, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
10/06/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. B
10/06/2008 Give professional services that meet a professional standard of quality. D
10/06/2008 Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable. D
10/06/2008 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
10/06/2008 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. D
10/06/2008 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D
10/06/2008 Provide a tasty and well-balanced diet that meets the nutritional needs of each resident. D
10/06/2008 Give or get lab tests to meet the needs of residents. D
10/06/2008 Keep complete, dated lab records in the resident's file. D
10/06/2008 Keep accurate and appropriate medical records. D
01/27/2009 Tell the resident completely about his or her health status. D
01/27/2009 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. D
01/27/2009 Give each resident care and services to get or keep the highest quality of life possible. D
01/27/2009 Make sure that the nursing home area is free of dangers that cause accidents. G
04/15/2009 Try to resolve each resident's complaints quickly. D
04/15/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
04/15/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E
04/15/2009 Get doctor orders for the resident's immediate care when admitted. B
04/15/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
04/15/2009 Make sure that the nursing home area is free of dangers that cause accidents. D
04/15/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D
04/15/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
04/15/2009 Make sure that residents are safe from serious medication errors. D
06/22/2009 Keep each resident free from physical restraints, unless needed for medical treatment. D
06/22/2009 Protect residents from mistreatment, neglect, and/or theft of personal property. H
06/22/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
06/22/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
06/22/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. E
06/22/2009 Give professional services that meet a professional standard of quality. G
06/22/2009 Give each resident care and services to get or keep the highest quality of life possible. G
06/22/2009 Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable. D
06/22/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
06/22/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. G
06/22/2009 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. G
06/22/2009 Make sure that the nursing home area is free of dangers that cause accidents. E
06/22/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
06/22/2009 Make sure that residents are safe from serious medication errors. D
06/22/2009 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E
06/22/2009 Be administered in a way that leads to the highest possible level of well being for each resident. E
06/22/2009 Keep accurate and appropriate medical records. E
06/22/2009 Set up or keep a group of people to review and ensure quality. F
08/27/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
08/19/2010 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
08/19/2010 Give professional services that meet a professional standard of quality. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

HIGHLAND MANOR HEALTH & REHAB: PHOENIX, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
01/21/2009 Give professional services that meet a professional standard of quality. E
01/21/2009 Make sure that residents are safe from serious medication errors. D
06/07/2010 Give each resident care and services to get or keep the highest quality of life possible. D
10/26/2010 Make sure that the nursing home area is free of dangers that cause accidents. D
10/26/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
08/29/2011 Provide needed housekeeping and maintenance. E
08/29/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
08/29/2011 Screen residents when they are first admitted to send them to an area with special care for people with developmental disabilities or mental illness, if needed. D
08/29/2011 Make sure that the nursing home area is free of dangers that cause accidents. E
08/29/2011 Make sure that residents are safe from serious medication errors. G
Home Page National Watch List OR U.S. Nursing Home Registry
.

PONDEROSA PINES CARE AND REHAB, INC: FLAGSTAFF, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
07/08/2009 Screen residents when they are first admitted to send them to an area with special care for people with developmental disabilities or mental illness, if needed. D
07/08/2009 Store, cook, and give out food in a safe and clean way. E
07/08/2009 Give or get lab tests to meet the needs of residents. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

BELLA VITA HEALTH AND REHABILITATION CENTER: GLENDALE, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
11/05/2008 Get doctor orders for the resident's immediate care when admitted. D
11/05/2008 Give professional services that meet a professional standard of quality. D
10/28/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
04/15/2010 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D
04/15/2010 Give professional services that meet a professional standard of quality. D
04/15/2010 Give each resident care and services to get or keep the highest quality of life possible. E
04/15/2010 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
04/15/2010 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
04/15/2010 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. E
04/15/2010 Give each resident enough fluids to keep them healthy and prevent dehydration. D
04/15/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E
04/15/2010 Keep complete, dated lab records in the resident's file. D
07/14/2011 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
10/05/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

RED ROCK CARE AND REHAB, INC: COTTONWOOD, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
02/26/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
02/26/2009 Provide needed housekeeping and maintenance. B
02/26/2009 Give each resident care and services to get or keep the highest quality of life possible. G
02/26/2009 Keep all essential equipment working safely. D
02/26/2009 Give or get lab tests to meet the needs of residents. D
02/26/2009 Keep accurate and appropriate medical records. B
05/22/2009 Provide enough notice before discharging or transferring a resident. C
05/22/2009 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D
05/22/2009 Make sure that residents are safe from serious medication errors. D
05/22/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. E
09/04/2009 Make sure that the nursing home area is free of dangers that cause accidents. D
09/04/2009 Make sure that residents are safe from serious medication errors. F
12/03/2010 Keep each resident's personal and medical records private and confidential. E
12/03/2010 Protect each resident from all abuse, physical punishment, and being separated from others. D
12/03/2010 Protect residents from mistreatment, neglect, and/or theft of personal property. E
12/03/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
12/03/2010 Provide needed housekeeping and maintenance. E
12/03/2010 Make sure that the nursing home area is free of dangers that cause accidents. E
12/03/2010 Make sure that each resident's nutritional needs were met. D
12/03/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
12/03/2010 Keep all essential equipment working safely. E
12/03/2010 Set up or keep a group of people to review and ensure quality. E
Home Page National Watch List OR U.S. Nursing Home Registry
.

KINDRED TRANSITIONAL CARE AND REHAB-KACHINA: SEDONA, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
01/07/2010 Protect each resident from all abuse, physical punishment, and being separated from others. D
01/07/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
01/07/2010 Provide care in a way that keeps or builds each resident's dignity and self respect. D
01/07/2010 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D
01/07/2010 Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. E
Home Page National Watch List OR U.S. Nursing Home Registry
.

DESERT COVE NURSING CENTER: CHANDLER, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
11/05/2008 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D
12/31/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. B
12/31/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
12/31/2009 Give professional services that meet a professional standard of quality. E
12/31/2009 Give each resident care and services to get or keep the highest quality of life possible. E
12/31/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. E
12/31/2009 Make sure that the attending doctor orders special diets. D
12/31/2009 Make sure that doctors visit residents regularly, as required. B
12/31/2009 Keep accurate and appropriate medical records. D
10/21/2010 Make sure that the nursing home area is free of dangers that cause accidents. D
03/04/2011 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. C
03/04/2011 Give professional services that meet a professional standard of quality. E
03/04/2011 Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

PALM VIEW REHABILITATION & CAR: YUMA, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
04/09/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
04/09/2009 Give each resident care and services to get or keep the highest quality of life possible. E
10/07/2011 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
10/07/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
10/07/2011 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
10/07/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. D
10/07/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. E
10/07/2011 Give professional services that meet a professional standard of quality. D
10/07/2011 Give professional services that follow each resident's written care plan. D
10/07/2011 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D
10/07/2011 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. E
10/07/2011 Make sure that the nursing home area is free of dangers that cause accidents. G
10/07/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
10/07/2011 Have a program to keep infection from spreading. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

THE LEGACY REHAB & CARE CENTER: BULLHEAD CITY, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
12/18/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha G
12/18/2009 Protect residents from mistreatment, neglect, and/or theft of personal property. H
12/18/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. H
12/18/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E
12/18/2009 Provide services to meet the needs and preferences of each resident. E
12/18/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. E
12/18/2009 Give professional services that meet a professional standard of quality. E
12/18/2009 Give each resident care and services to get or keep the highest quality of life possible. H
12/18/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
12/18/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
12/18/2009 Make sure that the nursing home area is free of dangers that cause accidents. D
12/18/2009 Give each resident enough fluids to keep them healthy and prevent dehydration. G
12/18/2009 Make sure that residents are safe from serious medication errors. E
12/18/2009 Store, cook, and give out food in a safe and clean way. E
12/18/2009 Have a program to keep infection from spreading. F
12/18/2009 Choose a doctor to be the medical director. E
12/18/2009 Give or get lab tests to meet the needs of residents. D
12/18/2009 Keep accurate and appropriate medical records. D
12/18/2009 Set up or keep a group of people to review and ensure quality. E
03/17/2011 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
03/17/2011 Properly hold, secure and manage each resident's personal money which is deposited with the nursing home. B
03/17/2011 Allow residents to easily see the results of the nursing home's most recent survey. B
03/17/2011 Keep each resident free from physical restraints, unless needed for medical treatment. D
03/17/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
03/17/2011 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. E
03/17/2011 Make sure that the nursing home area is free of dangers that cause accidents. D
03/17/2011 post nurse staffing information. B
03/17/2011 Store, cook, and give out food in a safe and clean way. E
03/17/2011 Have a program to keep infection from spreading. E
Home Page National Watch List OR U.S. Nursing Home Registry
.

AVALON SOUTHWEST HEALTH & REHABILITATION: TUCSON, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
11/25/2008 Give professional services that meet a professional standard of quality. D
03/25/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
03/25/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
03/25/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
03/25/2009 Make sure that the nursing home area is free of dangers that cause accidents. K
03/25/2009 Make sure that residents are safe from serious medication errors. D
05/08/2009 Make sure that the nursing home area is free of dangers that cause accidents. E
05/08/2009 Be administered in a way that leads to the highest possible level of well being for each resident. E
05/08/2009 Set up or keep a group of people to review and ensure quality. E
10/01/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
10/01/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E
10/01/2009 Provide services to meet the needs and preferences of each resident. D
10/01/2009 Give professional services that meet a professional standard of quality. E
10/01/2009 Give each resident care and services to get or keep the highest quality of life possible. D
10/01/2009 Make sure that the nursing home area is free of dangers that cause accidents. D
10/01/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D
10/01/2009 Make sure that residents are safe from serious medication errors. D
10/01/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D
10/01/2009 Be administered in a way that leads to the highest possible level of well being for each resident. D
10/01/2009 Get services outside the nursing home that meet professional standards. E
10/01/2009 Keep accurate and appropriate medical records. D
07/08/2010 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
07/08/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
07/08/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
07/08/2010 Give professional services that meet a professional standard of quality. D
07/08/2010 Give each resident care and services to get or keep the highest quality of life possible. D
07/08/2010 Set up or keep a group of people to review and ensure quality. E
09/28/2010 Let residents give themselves their drugs if they are able. D
11/23/2010 Provide enough notice before discharging or transferring a resident. D
11/23/2010 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D
11/23/2010 Keep accurate and appropriate medical records. D
03/29/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
03/29/2011 Make sure that the nursing home area is free of dangers that cause accidents. E
03/29/2011 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. E
Home Page National Watch List OR U.S. Nursing Home Registry
.

HAVASU NURSING CENTER: LAKE HAVASU CITY, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
03/12/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
03/12/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. E
03/12/2009 Make sure that the nursing home area is free of dangers that cause accidents. E
03/12/2009 Be administered in a way that leads to the highest possible level of well being for each resident. E
03/12/2009 Set up or keep a group of people to review and ensure quality. E
07/28/2009 Give the right treatment and services to residents who have mental or social problems adjusting. D
10/14/2010 Provide care in a way that keeps or builds each resident's dignity and self respect. D
10/14/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. B
10/14/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
10/14/2010 Give professional services that follow each resident's written care plan. D
10/14/2010 Give each resident care and services to get or keep the highest quality of life possible. D
10/14/2010 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. D
10/14/2010 Make sure that the nursing home area is free of dangers that cause accidents. G
10/14/2010 Store, cook, and give out food in a safe and clean way. E
Home Page National Watch List OR U.S. Nursing Home Registry
.

CHANDLER HEALTH CARE CENTER: CHANDLER, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
08/13/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
10/16/2009 Make sure that the nursing home area is free of dangers that cause accidents. E
08/13/2010 Provide care in a way that keeps or builds each resident's dignity and self respect. D
08/13/2010 Give each resident care and services to get or keep the highest quality of life possible. D
08/13/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
08/13/2010 Have a program to keep infection from spreading. D
01/24/2011 Keep accurate and appropriate medical records. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

CITADEL CARE CENTER: MESA, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
10/20/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
10/20/2008 Give professional services that follow each resident's written care plan. D
10/20/2008 Make sure that the nursing home area is free of dangers that cause accidents. D
10/06/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
10/06/2009 Provide services to meet the needs and preferences of each resident. D
10/06/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
10/06/2009 Make sure that the nursing home area is free of dangers that cause accidents. G
10/06/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D
08/02/2011 Let the resident refuse treatment or refuse to take part in an experiment. D
08/02/2011 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha E
08/02/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
08/02/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
08/02/2011 Give each resident care and services to get or keep the highest quality of life possible. D
08/02/2011 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D
08/02/2011 Make sure that the nursing home area is free of dangers that cause accidents. G
08/02/2011 Make sure that residents are safe from serious medication errors. E
08/02/2011 Properly mark drugs and other similar products. D
08/02/2011 Have a program to keep infection from spreading. D
08/02/2011 Keep accurate and appropriate medical records. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

AVALON CARE CENTER - SHADOW MOUNTAIN: SCOTTSDALE, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
12/04/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
03/26/2010 Let the resident refuse treatment or refuse to take part in an experiment. D
03/26/2010 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
03/26/2010 Provide services to meet the needs and preferences of each resident. D
03/26/2010 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D
03/26/2010 Do a new assessment after any major change in a resident's physical or mental health. D
03/26/2010 Give professional services that meet a professional standard of quality. E
03/26/2010 Give professional services that follow each resident's written care plan. D
03/26/2010 Give each resident care and services to get or keep the highest quality of life possible. G
03/26/2010 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. E
03/26/2010 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
03/26/2010 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. D
03/26/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
03/26/2010 Make sure that residents are safe from serious medication errors. D
03/26/2010 Keep accurate and appropriate medical records. E
06/29/2011 Allow residents to easily see the results of the nursing home's most recent survey. B
06/29/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
06/29/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
06/29/2011 Make sure that each resident's nutritional needs were met. D
06/29/2011 Properly mark drugs and other similar products. D
11/30/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
11/30/2011 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
11/30/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

WESTCHESTER CARE CENTER: TEMPE, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
01/21/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
01/21/2009 Keep each resident's personal and medical records private and confidential. B
01/21/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
01/21/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E
01/21/2009 Give professional services that meet a professional standard of quality. D
01/21/2009 Give each resident care and services to get or keep the highest quality of life possible. D
01/21/2009 Be administered in a way that leads to the highest possible level of well being for each resident. D
01/21/2009 Keep accurate and appropriate medical records. D
10/27/2010 Protect residents from mistreatment, neglect, and/or theft of personal property. G
10/27/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
10/27/2010 Give professional services that meet a professional standard of quality. D
10/27/2010 Give each resident care and services to get or keep the highest quality of life possible. D
10/27/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E
10/27/2010 Keep accurate and appropriate medical records. D
10/27/2010 Set up or keep a group of people to review and ensure quality. E
06/06/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
06/06/2011 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
06/06/2011 Provide services to meet the needs and preferences of each resident. D
06/06/2011 post nurse staffing information. B
Home Page National Watch List OR U.S. Nursing Home Registry
.

GRACE HEALTHCARE OF PHOENIX: PHOENIX, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
12/26/2008 Provide care in a way that keeps or builds each resident's dignity and self respect. D
12/26/2008 Get doctor orders for the resident's immediate care when admitted. D
12/26/2008 Give each resident care and services to get or keep the highest quality of life possible. D
12/26/2008 Make sure that the nursing home area is free of dangers that cause accidents. G
12/26/2008 Be administered in a way that leads to the highest possible level of well being for each resident. D
04/08/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
10/01/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
10/01/2009 Set up or keep a group of people to review and ensure quality. D
06/24/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. E
06/24/2010 Give each resident care and services to get or keep the highest quality of life possible. E
06/24/2010 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
06/24/2010 Make sure that each resident's nutritional needs were met. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

SUN WEST CHOICE HEALTHCARE & REHAB: SUN CITY WEST, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
11/06/2008 Give each resident care and services to get or keep the highest quality of life possible. D
02/05/2010 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
02/05/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
02/05/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
02/05/2010 Make sure that the nursing home area is free of dangers that cause accidents. D
05/05/2010 Give each resident care and services to get or keep the highest quality of life possible. G
05/05/2010 Make sure that residents are safe from serious medication errors. G
11/10/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
11/10/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
05/20/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
05/20/2011 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D
05/20/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
05/20/2011 Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. E
05/20/2011 Set up or keep a group of people to review and ensure quality. E
09/27/2011 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

SUN GROVE VILLAGE CARE CENTER: PEORIA, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
01/27/2009 Give professional services that meet a professional standard of quality. D
01/27/2009 Make sure that residents are safe from serious medication errors. D
01/27/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D
01/07/2010 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
01/07/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
01/07/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
01/07/2010 Give each resident care and services to get or keep the highest quality of life possible. D
01/07/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
10/26/2010 Give each resident care and services to get or keep the highest quality of life possible. D
04/15/2011 Give professional services that meet a professional standard of quality. D
04/15/2011 Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable. D
04/15/2011 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D
08/24/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

APACHE JUNCTION HLTH CENTER: APACHE JUNCTION, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
11/26/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
11/26/2008 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
11/26/2008 Give each resident care and services to get or keep the highest quality of life possible. D
11/26/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
03/04/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
09/07/2011 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
09/07/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
09/07/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
09/07/2011 Make sure that the nursing home area is free of dangers that cause accidents. G
09/07/2011 Have a program to keep infection from spreading. D
09/07/2011 Keep accurate and appropriate medical records. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

MOUNTAIN VIEW MANOR: PRESCOTT, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
06/09/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
06/09/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. D
09/15/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha G
09/15/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D
09/15/2009 Give professional services that meet a professional standard of quality. D
09/15/2009 Give each resident care and services to get or keep the highest quality of life possible. D
09/15/2009 Make sure that the nursing home area is free of dangers that cause accidents. G
11/20/2009 Keep each resident's personal and medical records private and confidential. D
11/20/2009 Keep each resident free from physical restraints, unless needed for medical treatment. D
11/20/2009 Protect each resident from all abuse, physical punishment, and being separated from others. G
11/20/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
11/20/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. D
11/20/2009 Provide activities to meet the needs of each resident. E
11/20/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
11/20/2009 Make sure that each resident's nutritional needs were met. D
11/20/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D
11/20/2009 Store, cook, and give out food in a safe and clean way. F
11/20/2009 Properly mark drugs and other similar products. E
11/20/2009 Have a program to keep infection from spreading. F
11/20/2009 Keep accurate and appropriate medical records. B
11/20/2009 Set up or keep a group of people to review and ensure quality. E
03/03/2011 Tell the resident completely about his or her health status. D
03/03/2011 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
03/03/2011 Keep each resident's personal and medical records private and confidential. D
03/03/2011 Provide enough notice before discharging or transferring a resident. D
03/03/2011 Provide activities to meet the needs of each resident. E
03/03/2011 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D
03/03/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
03/03/2011 Give professional services that meet a professional standard of quality. D
03/03/2011 Give each resident care and services to get or keep the highest quality of life possible. D
03/03/2011 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
03/03/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
03/03/2011 Make sure that doctors visit residents regularly, as required. D
03/03/2011 At least once a month, have a licensed pharmacist check the drugs that each resident takes. D
03/03/2011 Properly mark drugs and other similar products. D
03/03/2011 Keep accurate and appropriate medical records. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

CHRIS RIDGE PREMIER CARE AND REHAB: PHOENIX, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
06/23/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha B
06/23/2009 Give professional services that meet a professional standard of quality. D
06/23/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. E
06/23/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E
06/23/2009 Make sure that residents are safe from serious medication errors. D
03/11/2010 Try to resolve each resident's complaints quickly. E
03/11/2010 Provide services to meet the needs and preferences of each resident. E
03/11/2010 Give professional services that meet a professional standard of quality. D
03/11/2010 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D
03/11/2010 Give or get lab tests to meet the needs of residents. D
07/06/2011 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

PAYSON CARE CENTER: PAYSON, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
01/08/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
05/04/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
05/04/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
05/04/2010 Provide care in a way that keeps or builds each resident's dignity and self respect. D
05/04/2010 Provide activities to meet the needs of each resident. E
05/04/2010 Make a complete assessment that covers all questions for areas that are listed in official regulations. B
05/04/2010 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. E
05/04/2010 Give professional services that meet a professional standard of quality. D
05/04/2010 Give each resident care and services to get or keep the highest quality of life possible. D
05/04/2010 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
05/04/2010 Make sure that the nursing home area is free of dangers that cause accidents. D
05/04/2010 Make sure that each resident's nutritional needs were met. D
05/04/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E
05/04/2010 Store, cook, and give out food in a safe and clean way. D
05/04/2010 Properly mark drugs and other similar products. D
05/04/2010 Have a program to keep infection from spreading. D
05/04/2010 Set up or keep a group of people to review and ensure quality. E
07/21/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
07/21/2011 Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable. D
07/21/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
07/21/2011 Store, cook, and give out food in a safe and clean way. E
07/21/2011 Have a program to keep infection from spreading. D
07/21/2011 Keep accurate and appropriate medical records. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

VERDE VISTA CARE AND REHAB, INC: CAMP VERDE, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
09/03/2009 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. C
09/03/2009 Keep each resident free from drugs that restrain them, unless needed for medical treatment. D
09/03/2009 Give each resident care and services to get or keep the highest quality of life possible. E
09/03/2009 Make sure that the nursing home area is free of dangers that cause accidents. G
09/03/2009 Give each resident enough fluids to keep them healthy and prevent dehydration. G
09/03/2009 Have a program to keep infection from spreading. D
09/03/2009 Make sure that a working call system is available in each resident's room or bathroom and bathing area. D
09/03/2009 Put firmly secured handrails on each side of hallways. E
09/03/2009 Train all employees on what to do in an emergency. F
Home Page National Watch List OR U.S. Nursing Home Registry
.

MI CASA NURSING CENTER: MESA, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
11/12/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
11/12/2008 Give professional services that meet a professional standard of quality. D
11/12/2008 Give each resident care and services to get or keep the highest quality of life possible. D
11/12/2008 Make sure that the nursing home area is free of dangers that cause accidents. D
11/12/2008 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D
03/12/2009 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D
03/12/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
11/24/2009 Protect residents from mistreatment, neglect, and/or theft of personal property. D
11/24/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
11/24/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
11/24/2009 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
11/24/2009 Give each resident care and services to get or keep the highest quality of life possible. D
11/24/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
11/24/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

RIDGECREST HEALTHCARE: PHOENIX, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
01/15/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
01/15/2009 Keep safe, clean and homelike surroundings. D
01/15/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
01/15/2009 Make sure that the nursing home area is free of dangers that cause accidents. D
01/15/2009 1) Provide 3 meals daily at regular times; or 2) serve breakfast within 14 hours after dinner; or 3) offer a snack at bedtime each day. E
01/15/2009 Be administered in a way that leads to the highest possible level of well being for each resident. D
06/29/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha E
04/16/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
04/16/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
04/16/2010 Provide care in a way that keeps or builds each resident's dignity and self respect. E
04/16/2010 Give professional services that meet a professional standard of quality. D
04/16/2010 Give professional services that follow each resident's written care plan. E
04/16/2010 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. D
04/16/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
04/16/2010 Offer other nutritional food to each resident who will not eat the food served. D
04/16/2010 Store, cook, and give out food in a safe and clean way. D
04/16/2010 Get rid of garbage properly. D
04/16/2010 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D
01/19/2011 Keep each resident free from physical restraints, unless needed for medical treatment. D
01/19/2011 Make sure that nurse aides show they have the skills to be able to care for residents. D
07/28/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
07/28/2011 Store, cook, and give out food in a safe and clean way. B
07/28/2011 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

LIFE CARE CENTER OF NORTH GLENDALE: GLENDALE, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
06/10/2009 Give each resident care and services to get or keep the highest quality of life possible. D
01/06/2010 Protect each resident from all abuse, physical punishment, and being separated from others. D
08/25/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. D
08/25/2011 Make sure that the nursing home area is free of dangers that cause accidents. G
Home Page National Watch List OR U.S. Nursing Home Registry
.

MEADOW PARK CARE CENTER: PRESCOTT, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
12/30/2008 Give each resident care and services to get or keep the highest quality of life possible. D
12/30/2008 Make sure that the nursing home area is free of dangers that cause accidents. K
12/30/2008 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
12/30/2008 Provide food in a way that meets a resident's needs. D
07/16/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
07/16/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. D
07/16/2009 Give enough notice to the resident before changing the resident's room or roommate. D
07/16/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
07/16/2009 Give each resident care and services to get or keep the highest quality of life possible. G
07/16/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
07/16/2009 Keep accurate and appropriate medical records. D
09/25/2009 Protect each resident from all abuse, physical punishment, and being separated from others. G
09/25/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
09/25/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. E
09/25/2009 Give professional services that meet a professional standard of quality. D
09/25/2009 Make sure that the nursing home area is free of dangers that cause accidents. G
01/07/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

TRILLIUM SPECIALTY HOSPITAL-WEST VALLEY: SUN CITY, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
05/04/2009 1) Set up a group that is legally responsible for writing and setting up policies for leading and running the nursing home; or 2) hire a properly licensed administrator. F
11/19/2009 Provide activities to meet the needs of each resident. D
11/19/2009 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. B
11/19/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
11/19/2009 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. E
11/19/2009 Give professional services that meet a professional standard of quality. E
11/19/2009 Keep assessments completed in the preceding 15 months in the resident's active record. B
11/19/2009 Give each resident care and services to get or keep the highest quality of life possible. E
11/19/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
11/19/2009 Make sure that the nursing home area is free of dangers that cause accidents. D
11/19/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D
11/19/2009 Make sure that residents are safe from serious medication errors. E
11/19/2009 Give or get dental care for each resident. D
11/19/2009 Have a program to keep infection from spreading. E
11/19/2009 Keep all essential equipment working safely. E
11/19/2009 Keep accurate and appropriate medical records. E
03/22/2011 Send and promptly deliver unopened mail to residents. D
03/22/2011 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
03/22/2011 Provide services to meet the needs and preferences of each resident. D
03/22/2011 Give enough notice to the resident before changing the resident's room or roommate. D
03/22/2011 Make a complete assessment that covers all questions for areas that are listed in official regulations. D
03/22/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
03/22/2011 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D
03/22/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
03/22/2011 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
03/22/2011 Make sure that the nursing home area is free of dangers that cause accidents. D
03/22/2011 Properly mark drugs and other similar products. D
03/22/2011 Have a program to keep infection from spreading. D
03/22/2011 Keep accurate and appropriate medical records. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

TRILLIUM SPECIALTY HOSPITAL-EAST VALLEY: MESA, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
04/23/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
04/23/2009 Provide services to meet the needs and preferences of each resident. D
04/23/2009 Get doctor orders for the resident's immediate care when admitted. E
04/23/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. E
04/23/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E
04/23/2009 1) Set up a group that is legally responsible for writing and setting up policies for leading and running the nursing home; or 2) hire a properly licensed administrator. F
04/23/2009 Set up or keep a group of people to review and ensure quality. D
10/02/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
10/02/2009 Give each resident care and services to get or keep the highest quality of life possible. D
10/02/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
10/02/2009 Make sure that residents are safe from serious medication errors. D
10/02/2009 Have a program to keep infection from spreading. D
10/02/2009 Give or get lab tests to meet the needs of residents. D
10/02/2009 Keep signed and dated reports of x-rays and other tests. D
10/02/2009 Keep accurate and appropriate medical records. D
07/09/2010 Make sure that the nursing home area is free of dangers that cause accidents. D
01/19/2011 Make a complete assessment that covers all questions for areas that are listed in official regulations. D
01/19/2011 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
01/19/2011 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. D
01/19/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
01/19/2011 Have a program to keep infection from spreading. E
01/19/2011 Keep accurate and appropriate medical records. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

ARCHSTONE CARE CENTER: CHANDLER, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
09/25/2009 Tell the resident completely about his or her health status. D
09/25/2009 Protect each resident from all abuse, physical punishment, and being separated from others. G
09/25/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
09/25/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E
09/25/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. D
09/25/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. E
09/25/2009 Give each resident care and services to get or keep the highest quality of life possible. D
09/25/2009 Have enough nurses to care for every resident in a way that maximizes the resident's well being. D
12/22/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
12/22/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
12/22/2010 Make a complete assessment that covers all questions for areas that are listed in official regulations. D
12/22/2010 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. E
12/22/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
12/22/2010 Develop/implement required procedures for the administration of immunizations. D
12/22/2010 Have a program to keep infection from spreading. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

LAS FUENTES CARE CENTER: PRESCOTT, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
06/02/2009 Give or get lab tests to meet the needs of residents. D
10/08/2009 Give professional services that meet a professional standard of quality. D
10/08/2009 Give each resident care and services to get or keep the highest quality of life possible. D
10/08/2009 Make sure that each resident's nutritional needs were met. E
10/08/2009 Give each resident enough fluids to keep them healthy and prevent dehydration. D
10/08/2009 Make sure that residents are safe from serious medication errors. E
10/08/2009 Get services outside the nursing home that meet professional standards. D
01/27/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
01/27/2011 Provide activities to meet the needs of each resident. D
01/27/2011 Make a complete assessment that covers all questions for areas that are listed in official regulations. E
01/27/2011 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
01/27/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. E
01/27/2011 Give professional services that meet a professional standard of quality. D
01/27/2011 Give professional services that follow each resident's written care plan. E
01/27/2011 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D
01/27/2011 Give or get dental care for each resident. D
01/27/2011 Keep accurate and appropriate medical records. B
Home Page National Watch List OR U.S. Nursing Home Registry
.

CORONADO HEALTHCARE CENTER: PHOENIX, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
05/22/2009 Let the resident refuse treatment or refuse to take part in an experiment. D
05/22/2009 Provide enough notice before discharging or transferring a resident. C
05/22/2009 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. E
05/22/2009 Provide a final summary of the resident's health status and a summary of the resident's stay, when the resident is ready to leave the nursing home. C
05/22/2009 Give each resident care and services to get or keep the highest quality of life possible. D
05/22/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
08/14/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
08/14/2009 Give each resident care and services to get or keep the highest quality of life possible. D
08/14/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E
08/14/2009 Keep accurate and appropriate medical records. D
08/14/2009 Set up or keep a group of people to review and ensure quality. E
08/11/2010 Properly hold, secure and manage each resident's personal money which is deposited with the nursing home. E
08/11/2010 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D
06/07/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
06/07/2011 Assess the resident when the resident enters the nursing home, in a timely manner. E
06/07/2011 Do an assessment of the resident every year. E
06/07/2011 Check and update (if needed) each resident's assessment every 3 months. E
Home Page National Watch List OR U.S. Nursing Home Registry
.

LIFE CARE CENTER OF YUMA: YUMA, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
08/14/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
08/14/2009 Give professional services that meet a professional standard of quality. D
08/14/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
08/14/2009 Make sure that the nursing home area is free of dangers that cause accidents. D
08/14/2009 Give each resident enough fluids to keep them healthy and prevent dehydration. D
08/14/2009 Give or get lab tests to meet the needs of residents. D
08/14/2009 Keep accurate and appropriate medical records. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

RIM COUNTRY HEALTH & RETIREMENT COMMUNITY: PAYSON, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
12/11/2008 Keep each resident free from physical restraints, unless needed for medical treatment. D
12/11/2008 Keep each resident free from drugs that restrain them, unless needed for medical treatment. D
12/11/2008 Get doctor orders for the resident's immediate care when admitted. D
12/11/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. B
12/11/2008 Give professional services that meet a professional standard of quality. E
12/11/2008 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. E
12/11/2008 Make sure that the nursing home area is free of dangers that cause accidents. G
12/11/2008 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
12/11/2008 Store, cook, and give out food in a safe and clean way. E
12/11/2008 Have a program to keep infection from spreading. E
12/11/2008 Set up or keep a group of people to review and ensure quality. E
02/27/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
02/27/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
02/27/2009 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. B
02/27/2009 Make sure that the nursing home area is free of dangers that cause accidents. E
02/27/2009 Keep accurate and appropriate medical records. D
06/11/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
06/11/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
06/11/2010 Give enough notice to the resident before changing the resident's room or roommate. B
06/11/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
06/11/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. B
06/11/2010 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D
06/11/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E
06/11/2010 Store, cook, and give out food in a safe and clean way. E
06/11/2010 Be administered in a way that leads to the highest possible level of well being for each resident. E
09/06/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
09/06/2011 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
09/06/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. D
09/06/2011 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. D
09/06/2011 Give each resident care and services to get or keep the highest quality of life possible. D
09/06/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
09/06/2011 Store, cook, and give out food in a safe and clean way. D
09/06/2011 Properly mark drugs and other similar products. D
09/06/2011 Keep accurate and appropriate medical records. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

EAST MESA HEALTHCARE CENTER: MESA, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
10/01/2008 Protect residents from mistreatment, neglect, and/or theft of personal property. G
10/01/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
10/01/2008 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
10/01/2008 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
10/01/2008 Give professional services that meet a professional standard of quality. D
10/01/2008 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. E
10/01/2008 Give or get special rehabilitation if in the patient's plan of care. D
02/13/2009 Give each resident care and services to get or keep the highest quality of life possible. G
02/13/2009 Make sure that the nursing home area is free of dangers that cause accidents. G
02/13/2009 Provide food in a way that meets a resident's needs. G
02/13/2009 Be administered in a way that leads to the highest possible level of well being for each resident. D
05/07/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D
05/07/2009 Give or get special rehabilitation if in the patient's plan of care. D
09/10/2009 Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable. D
09/10/2009 Make sure there is a program to prevent/deal with mice, insects, or other pests. E
07/19/2010 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
07/19/2010 Provide services to meet the needs and preferences of each resident. D
07/19/2010 Do a new assessment after any major change in a resident's physical or mental health. D
07/19/2010 Give professional services that meet a professional standard of quality. D
07/19/2010 Give each resident care and services to get or keep the highest quality of life possible. D
07/19/2010 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. H
07/19/2010 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
07/19/2010 Give each resident enough fluids to keep them healthy and prevent dehydration. F
07/19/2010 post nurse staffing information. C
07/19/2010 Hire enough skilled workers to carry out dietary service. F
07/19/2010 Have a program to keep infection from spreading. F
07/19/2010 Set up or keep a group of people to review and ensure quality. E
08/13/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
08/13/2010 Provide care in a way that keeps or builds each resident's dignity and self respect. E
08/13/2010 Give professional services that meet a professional standard of quality. E
08/13/2010 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
08/13/2010 Give each resident enough fluids to keep them healthy and prevent dehydration. D
08/13/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
08/13/2010 Provide special eating equipment and utensils for each resident who needs them. D
08/13/2010 Store, cook, and give out food in a safe and clean way. E
08/13/2010 Give or get special rehabilitation if in the patient's plan of care. D
08/13/2010 Give or get dental care for each resident. D
08/13/2010 Make sure there is a program to prevent/deal with mice, insects, or other pests. E
08/17/2011 Give each resident care and services to get or keep the highest quality of life possible. D
08/17/2011 Have a program to keep infection from spreading. D
10/24/2011 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
10/24/2011 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D
10/24/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
10/24/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
10/24/2011 Give or get dental care for each resident. D
10/24/2011 Have a program to keep infection from spreading. D
10/24/2011 Make sure that a working call system is available in each resident's room or bathroom and bathing area. E
Home Page National Watch List OR U.S. Nursing Home Registry
.

LIFE CARE CENTER OF SIERRA VISTA: SIERRA VISTA, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
03/27/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha G
03/27/2009 Keep safe, clean and homelike surroundings. B
03/27/2009 Get doctor orders for the resident's immediate care when admitted. D
03/27/2009 Give professional services that meet a professional standard of quality. D
03/27/2009 Give each resident care and services to get or keep the highest quality of life possible. E
03/27/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
03/27/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. G
03/27/2009 Make sure that residents are safe from serious medication errors. D
03/27/2009 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E
03/27/2009 Give or get special rehabilitation if in the patient's plan of care. D
03/27/2009 Keep accurate and appropriate medical records. D
09/17/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
09/17/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. D
09/17/2009 Screen residents when they are first admitted to send them to an area with special care for people with developmental disabilities or mental illness, if needed. B
09/17/2009 Give each resident care and services to get or keep the highest quality of life possible. G
09/17/2009 Make sure that the nursing home area is free of dangers that cause accidents. E
09/17/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
09/17/2009 Have a program to keep infection from spreading. E
09/17/2009 Keep accurate and appropriate medical records. B
01/07/2011 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
01/07/2011 Keep each resident's personal and medical records private and confidential. D
01/07/2011 Have a private telephone available for use. B
01/07/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. E
01/07/2011 Keep sound levels comfortable. E
01/07/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
01/07/2011 Give professional services that meet a professional standard of quality. E
01/07/2011 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
01/07/2011 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. D
01/07/2011 Make sure that each resident's nutritional needs were met. D
01/07/2011 Have enough nurses to care for every resident in a way that maximizes the resident's well being. B
01/07/2011 At least once a month, have a licensed pharmacist check the drugs that each resident takes. D
01/07/2011 Properly mark drugs and other similar products. D
01/07/2011 Have a program to keep infection from spreading. E
Home Page National Watch List OR U.S. Nursing Home Registry
.

COOK HEALTH CARE: YOUNGTOWN, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
10/20/2009 Give the resident's legal representative the same rights as the resident. D
10/20/2009 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. D
10/20/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
10/20/2009 Protect each resident from all abuse, physical punishment, and being separated from others. E
10/20/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
10/20/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E
10/20/2009 Provide care for each resident in a way that keeps or builds the resident's quality of life. G
10/20/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D
10/20/2009 Keep sound levels comfortable. E
10/20/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
10/20/2009 Give each resident care and services to get or keep the highest quality of life possible. D
10/20/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. E
10/20/2009 Make sure that the nursing home area is free of dangers that cause accidents. D
10/20/2009 Give each resident enough fluids to keep them healthy and prevent dehydration. G
10/20/2009 Use a registered nurse at least 8 hours a day, 7 days a week. F
10/20/2009 Make sure that nurse aides show they have the skills to be able to care for residents. E
10/20/2009 Set up or keep a group of people to review and ensure quality. E
12/31/2009 Keep each resident free from physical restraints, unless needed for medical treatment. D
12/31/2009 Get services outside the nursing home that meet professional standards. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

TALL PINES CARE AND REHAB, INC: SHOW LOW, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
01/29/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
01/29/2009 Give professional services that meet a professional standard of quality. D
01/29/2009 Give or get x-rays and other tests to meet the needs of residents. D
01/29/2009 Keep accurate and appropriate medical records. B
04/29/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. E
04/29/2010 Give each resident care and services to get or keep the highest quality of life possible. E
04/29/2010 Make sure that residents are safe from serious medication errors. E
04/29/2010 Set up or keep a group of people to review and ensure quality. E
08/04/2011 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
08/04/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
08/04/2011 Give professional services that meet a professional standard of quality. D
08/04/2011 Give each resident care and services to get or keep the highest quality of life possible. D
08/04/2011 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D
08/04/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
08/04/2011 Make sure that the nursing home area is free of dangers that cause accidents. D
08/04/2011 Make sure that residents are safe from serious medication errors. E
Home Page National Watch List OR U.S. Nursing Home Registry
.

LIFE CARE CENTER OF TUCSON: TUCSON, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
01/15/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
01/15/2009 Make sure that the nursing home area is free of dangers that cause accidents. D
01/15/2009 Keep accurate and appropriate medical records. D
03/05/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
03/05/2010 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
03/05/2010 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
03/05/2010 Make sure that the nursing home area is free of dangers that cause accidents. G
03/05/2010 Give each resident enough fluids to keep them healthy and prevent dehydration. E
03/05/2010 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D
06/15/2011 Keep each resident's personal and medical records private and confidential. D
06/15/2011 Give each resident care and services to get or keep the highest quality of life possible. D
06/15/2011 Properly mark drugs and other similar products. D
06/15/2011 Have a program to keep infection from spreading. E
Home Page National Watch List OR U.S. Nursing Home Registry
.

HERITAGE HEALTH CARE CENTER: GLOBE, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
10/07/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
10/07/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
10/07/2010 Give each resident care and services to get or keep the highest quality of life possible. D
10/07/2010 Make sure that each resident gets help to keep vision and hearing. D
10/07/2010 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

LIFE CARE CENTER OF SCOTTSDALE: SCOTTSDALE, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
10/09/2008 Honor all of the resident's rights as a resident of the nursing home and as a citizen or resident of the United States. D
10/09/2008 Protect the resident from a transfer or discharge that is not wanted or needed. D
10/09/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
10/09/2008 Get doctor orders for the resident's immediate care when admitted. D
10/09/2008 Give professional services that meet a professional standard of quality. D
10/09/2008 Give each resident care and services to get or keep the highest quality of life possible. D
01/16/2009 Get doctor orders for the resident's immediate care when admitted. D
01/16/2009 Keep accurate and appropriate medical records. D
08/20/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
08/20/2009 Give professional services that meet a professional standard of quality. D
08/20/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D
08/20/2009 Make sure that residents are safe from serious medication errors. D
08/20/2009 Keep accurate and appropriate medical records. D
02/26/2010 Provide needed housekeeping and maintenance. E
02/26/2010 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. B
02/26/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
02/26/2010 Give professional services that meet a professional standard of quality. E
02/26/2010 Provide a final summary of the resident's health status and a summary of the resident's stay, when the resident is ready to leave the nursing home. D
02/26/2010 Give each resident care and services to get or keep the highest quality of life possible. D
02/26/2010 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
02/26/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. F
02/26/2010 Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. E
02/26/2010 Make sure that residents are safe from serious medication errors. F
02/26/2010 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. E
02/26/2010 Set up or keep a group of people to review and ensure quality. F
06/17/2011 Properly mark drugs and other similar products. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

PLAZA DEL RIO CARE CENTER: PEORIA, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
12/03/2008 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D
12/03/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
12/03/2008 Make sure that the nursing home area is free of dangers that cause accidents. D
04/08/2009 Get doctor orders for the resident's immediate care when admitted. D
04/08/2009 Give each resident care and services to get or keep the highest quality of life possible. D
07/29/2009 Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable. D
09/24/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
05/27/2011 Properly hold, secure and manage each resident's personal money which is deposited with the nursing home. E
05/27/2011 Make a complete assessment that covers all questions for areas that are listed in official regulations. D
05/27/2011 Give each resident care and services to get or keep the highest quality of life possible. D
05/27/2011 Make sure that the nursing home area is free of dangers that cause accidents. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

DEVON GABLES HEALTH CARE CENTER: TUCSON, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
02/18/2009 Provide enough notice before discharging or transferring a resident. D
02/18/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
02/18/2009 Provide services to meet the needs and preferences of each resident. D
02/18/2009 Develop a plan with the resident and family for the resident's care after leaving the nursing home. D
02/18/2009 Give each resident care and services to get or keep the highest quality of life possible. E
02/18/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
02/18/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
02/18/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
09/22/2011 Quickly give a resident's personal money to the heads of his or her estate after the resident's death. B
09/22/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
09/22/2011 Give or get dental care for each resident. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

LIFE CARE CENTER OF PARADISE VALLEY: PHOENIX, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
02/06/2009 Keep safe, clean and homelike surroundings. B
02/06/2009 Provide needed housekeeping and maintenance. B
02/06/2009 Keep accurate and appropriate medical records. E
02/20/2009 Properly mark drugs and other similar products. D
09/02/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. D
09/02/2011 Make a complete assessment that covers all questions for areas that are listed in official regulations. D
09/02/2011 Give each resident care and services to get or keep the highest quality of life possible. D
09/02/2011 Have a program to keep infection from spreading. E
10/26/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

VILLA MARIA CARE CENTER: TUCSON, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
09/03/2010 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. C
09/03/2010 Make a complete assessment that covers all questions for areas that are listed in official regulations. D
09/03/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
09/03/2010 Give professional services that meet a professional standard of quality. D
09/03/2010 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. H
09/03/2010 Give the right treatment and services to residents who have mental or social problems adjusting. D
09/03/2010 Make sure that the nursing home area is free of dangers that cause accidents. E
09/03/2010 Give or get special rehabilitation if in the patient's plan of care. E
09/03/2010 Have licensed, certified, or registered staff to give needed services. D
09/03/2010 Set up or keep a group of people to review and ensure quality. E
Home Page National Watch List OR U.S. Nursing Home Registry
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SABINO CANYON REHABILITATION & CARE CENTER: TUCSON, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
09/01/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
09/01/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
09/01/2009 Keep accurate and appropriate medical records. D
04/08/2010 Keep each resident's personal and medical records private and confidential. D
04/08/2010 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D
04/08/2010 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

YUMA NURSING CENTER: YUMA, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
06/17/2009 Provide enough notice before discharging or transferring a resident. D
06/17/2009 Write and use a policy that lets each resident return to the nursing home after a hospital stay or leave for therapy. D
06/17/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
06/17/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E
06/17/2009 Keep accurate and appropriate medical records. D
02/12/2010 Keep each resident's personal and medical records private and confidential. E
02/12/2010 Allow residents to easily see the results of the nursing home's most recent survey. C
02/12/2010 Provide care in a way that keeps or builds each resident's dignity and self respect. D
02/12/2010 Keep sound levels comfortable. B
02/12/2010 Give professional services that meet a professional standard of quality. D
02/12/2010 Give each resident care and services to get or keep the highest quality of life possible. E
02/12/2010 Make sure that the nursing home area is free of dangers that cause accidents. D
02/12/2010 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. E
02/12/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E
02/12/2010 Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. D
02/12/2010 Make sure that residents are safe from serious medication errors. E
02/12/2010 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D
02/12/2010 At least once a month, have a licensed pharmacist check the drugs that each resident takes. D
02/12/2010 Properly mark drugs and other similar products. E
02/12/2010 Keep signed and dated reports of x-rays and other tests. D
02/12/2010 Keep accurate and appropriate medical records. D
02/12/2010 Train all employees on what to do in an emergency. E
Home Page National Watch List OR U.S. Nursing Home Registry
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PROVIDENCE PLACE AT GLENCROFT: GLENDALE, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
07/21/2011 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
07/21/2011 Make sure that each resident's nutritional needs were met. D
Home Page National Watch List OR U.S. Nursing Home Registry
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NORTHERN COCHISE NURSING HOME: WILLCOX, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
12/11/2008 Protect the resident from a transfer or discharge that is not wanted or needed. D
12/11/2008 Provide enough notice before discharging or transferring a resident. D
12/11/2008 Use a registered nurse at least 8 hours a day, 7 days a week. F
12/11/2008 Set up or keep a group of people to review and ensure quality. F
11/02/2011 Provide services to meet the needs and preferences of each resident. D
11/02/2011 Make sure that each resident gets help to keep vision and hearing. E
11/02/2011 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. E
11/02/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E
11/02/2011 At least once a month, have a licensed pharmacist check the drugs that each resident takes. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

GOOD SAMARITAN SOCIETY-PRESCOTT VILLAGE: PRESCOTT, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
07/30/2009 Give each resident care and services to get or keep the highest quality of life possible. E
11/19/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E
11/19/2010 Develop/implement required procedures for the administration of immunizations. E
11/19/2010 Store, cook, and give out food in a safe and clean way. E
Home Page National Watch List OR U.S. Nursing Home Registry
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GLENDALE CARE CENTER: GLENDALE, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
12/04/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
12/04/2008 Get doctor orders for the resident's immediate care when admitted. D
12/04/2008 Give professional services that meet a professional standard of quality. E
12/04/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. E
12/04/2008 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. E
12/04/2008 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E
12/04/2008 Give or get special rehabilitation if in the patient's plan of care. D
02/06/2009 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. E
02/06/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D
05/21/2010 Keep safe, clean and homelike surroundings. B
05/21/2010 Give each resident care and services to get or keep the highest quality of life possible. H
05/21/2010 Give or get dental care for each resident. D
05/21/2010 Have a program to keep infection from spreading. F
05/21/2010 Make sure that a working call system is available in each resident's room or bathroom and bathing area. E
05/21/2010 Give or get lab tests to meet the needs of residents. D
05/21/2010 Set up or keep a group of people to review and ensure quality. E
05/24/2011 Give each resident care and services to get or keep the highest quality of life possible. E
05/24/2011 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. E
08/18/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
08/18/2011 Give enough notice to the resident before changing the resident's room or roommate. D
08/18/2011 Get doctor orders for the resident's immediate care when admitted. D
08/18/2011 Give each resident care and services to get or keep the highest quality of life possible. D
08/18/2011 Give each resident enough fluids to keep them healthy and prevent dehydration. D
08/18/2011 Store, cook, and give out food in a safe and clean way. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

CAPRI AT THE POINTE REHAB: PHOENIX, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
11/14/2008 Keep each resident free from physical restraints, unless needed for medical treatment. D
11/14/2008 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
02/10/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
09/02/2009 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. D
09/02/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
09/02/2009 Keep each resident's personal and medical records private and confidential. E
09/02/2009 Allow residents to easily see the results of the nursing home's most recent survey. B
09/02/2009 Keep each resident free from physical restraints, unless needed for medical treatment. F
09/02/2009 Protect each resident from all abuse, physical punishment, and being separated from others. D
09/02/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
09/02/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. E
09/02/2009 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. E
09/02/2009 Provide services to meet the needs and preferences of each resident. E
09/02/2009 Provide activities to meet the needs of each resident. E
09/02/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. E
09/02/2009 Keep safe, clean and homelike surroundings. E
09/02/2009 Provide needed housekeeping and maintenance. E
09/02/2009 Keep sound levels comfortable. E
09/02/2009 Check and update (if needed) each resident's assessment every 3 months. D
09/02/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. E
09/02/2009 Give professional services that meet a professional standard of quality. D
09/02/2009 Give professional services that follow each resident's written care plan. D
09/02/2009 Keep assessments completed in the preceding 15 months in the resident's active record. B
09/02/2009 Give each resident care and services to get or keep the highest quality of life possible. E
09/02/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
09/02/2009 Make sure that the nursing home area is free of dangers that cause accidents. E
09/02/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D
09/02/2009 Provide food in a way that meets a resident's needs. D
09/02/2009 Properly mark drugs and other similar products. E
09/02/2009 Have a program to keep infection from spreading. F
09/02/2009 Make sure that a working call system is available in each resident's room or bathroom and bathing area. D
09/02/2009 Provide at least one room to use as a dining room and for activities, that is a good size, with good lighting, airflow and furniture. D
09/02/2009 Put firmly secured handrails on each side of hallways. D
09/02/2009 Give lab tests only when the attending doctor ordered them. D
09/02/2009 Keep complete, dated lab records in the resident's file. D
09/02/2009 Keep signed and dated reports of x-rays and other tests. D
09/02/2009 Keep accurate and appropriate medical records. B
09/02/2009 Set up or keep a group of people to review and ensure quality. F
06/07/2010 Give professional services that meet a professional standard of quality. D
06/07/2010 Give each resident care and services to get or keep the highest quality of life possible. E
06/07/2010 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. E
06/07/2010 Give or get lab tests to meet the needs of residents. D
06/07/2010 Keep complete, dated lab records in the resident's file. D
05/19/2011 Protect the resident from a transfer or discharge that is not wanted or needed. E
05/19/2011 Provide enough notice before discharging or transferring a resident. E
05/19/2011 Keep each resident free from physical restraints, unless needed for medical treatment. D
05/19/2011 Get doctor orders for the resident's immediate care when admitted. D
05/19/2011 Make a complete assessment that covers all questions for areas that are listed in official regulations. D
05/19/2011 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
05/19/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. E
05/19/2011 Give professional services that meet a professional standard of quality. E
05/19/2011 Give professional services that follow each resident's written care plan. D
05/19/2011 Give each resident care and services to get or keep the highest quality of life possible. D
05/19/2011 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D
05/19/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
05/19/2011 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. E
05/19/2011 Make sure that the nursing home area is free of dangers that cause accidents. G
05/19/2011 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D
05/19/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
05/19/2011 Have a program to keep infection from spreading. D
05/19/2011 1) Review the work of each nurse aide every year; or 2) give regular training for the nurse aides. D
09/20/2011 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. E
09/20/2011 Provide services to meet the needs and preferences of each resident. E
Home Page National Watch List OR U.S. Nursing Home Registry
.

DESERT BLOSSOM HEALTH & REHAB CENTER: MESA, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
07/08/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha E
07/08/2009 Keep each resident free from physical restraints, unless needed for medical treatment. D
07/08/2009 Protect residents from mistreatment, neglect, and/or theft of personal property. H
07/08/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
07/08/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E
07/08/2009 Provide activities to meet the needs of each resident. D
07/08/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. E
07/08/2009 Make a complete assessment that covers all questions for areas that are listed in official regulations. E
07/08/2009 Assess the resident when the resident enters the nursing home, in a timely manner. D
07/08/2009 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. E
07/08/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. E
07/08/2009 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
07/08/2009 Give professional services that meet a professional standard of quality. D
07/08/2009 Give each resident care and services to get or keep the highest quality of life possible. E
07/08/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. H
07/08/2009 Give the right treatment and services to residents who have mental or social problems adjusting. D
07/08/2009 Make sure that the nursing home area is free of dangers that cause accidents. D
07/08/2009 Give each resident enough fluids to keep them healthy and prevent dehydration. D
07/08/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D
07/08/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
07/08/2009 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E
07/08/2009 Have a program to keep infection from spreading. D
07/08/2009 Be administered in a way that leads to the highest possible level of well being for each resident. F
07/08/2009 Give or get lab tests to meet the needs of residents. D
07/08/2009 Keep accurate and appropriate medical records. D
07/08/2009 Set up or keep a group of people to review and ensure quality. F
Home Page National Watch List OR U.S. Nursing Home Registry
.

MANORCARE HEALTH SERVICES: TUCSON, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
05/20/2009 Give each resident care and services to get or keep the highest quality of life possible. D
07/16/2009 Make sure that a working call system is available in each resident's room or bathroom and bathing area. D
06/23/2010 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. B
06/23/2010 Give each resident care and services to get or keep the highest quality of life possible. E
06/23/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E
06/23/2010 Make sure that residents are safe from serious medication errors. D
09/15/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
09/15/2011 Give each resident care and services to get or keep the highest quality of life possible. D
09/15/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
09/15/2011 Make sure that each resident's nutritional needs were met. D
09/15/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
09/15/2011 Properly mark drugs and other similar products. E
Home Page National Watch List OR U.S. Nursing Home Registry
.

ESTRELLA CARE AND REHABILITATION CENTER: AVONDALE, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
01/29/2010 Protect residents from mistreatment, neglect, and/or theft of personal property. G
01/29/2010 Give professional services that meet a professional standard of quality. D
01/29/2010 Make sure that the nursing home area is free of dangers that cause accidents. G
01/29/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E
01/29/2010 Provide a tasty and well-balanced diet that meets the nutritional needs of each resident. E
01/29/2010 Be administered in a way that leads to the highest possible level of well being for each resident. D
04/28/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
04/28/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
04/28/2011 Give each resident care and services to get or keep the highest quality of life possible. D
04/28/2011 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D
04/28/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E
Home Page National Watch List OR U.S. Nursing Home Registry
.

DESERT HIGHLANDS CARE CENTER: KINGMAN, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
12/11/2008 Provide services to meet the needs and preferences of each resident. E
12/11/2008 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D
12/11/2008 Give professional services that meet a professional standard of quality. E
12/11/2008 Give each resident care and services to get or keep the highest quality of life possible. E
12/11/2008 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D
12/11/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. E
12/11/2008 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E
12/11/2008 Provide a tasty and well-balanced diet that meets the nutritional needs of each resident. D
12/11/2008 Give or get special rehabilitation if in the patient's plan of care. E
12/11/2008 Give or get lab tests to meet the needs of residents. D
09/16/2011 Provide enough notice before discharging or transferring a resident. D
09/16/2011 Tell the resident or the resident's representative in writing how long the nursing home will hold the resident's bed when the resident temporarily leaves the facility. D
09/16/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
09/16/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. E
09/16/2011 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. D
09/16/2011 Give enough notice to the resident before changing the resident's room or roommate. D
09/16/2011 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D
09/16/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
09/16/2011 Give professional services that meet a professional standard of quality. D
09/16/2011 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D
09/16/2011 Make sure that the nursing home area is free of dangers that cause accidents. D
09/16/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
09/16/2011 Make sure that residents are safe from serious medication errors. D
09/16/2011 post nurse staffing information. B
09/16/2011 Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. E
09/16/2011 Store, cook, and give out food in a safe and clean way. E
09/16/2011 Get rid of garbage properly. D
09/16/2011 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D
09/16/2011 Make sure that a working call system is available in each resident's room or bathroom and bathing area. E
09/16/2011 Keep accurate and appropriate medical records. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

GOOD SAMARITAN SOCIETY-MESA GOOD SHEPHERD: MESA, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
03/26/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
03/26/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
10/26/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
10/26/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
10/26/2010 Make sure that the nursing home area is free of dangers that cause accidents. D
06/03/2011 Tell the resident completely about his or her health status. E
06/03/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
06/03/2011 Make a complete assessment that covers all questions for areas that are listed in official regulations. D
06/03/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
06/03/2011 Give professional services that meet a professional standard of quality. E
06/03/2011 Give each resident care and services to get or keep the highest quality of life possible. D
06/03/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

SUNSET HILLS CARE AND REHAB, INC: SAFFORD, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
11/20/2008 Give each resident care and services to get or keep the highest quality of life possible. D
11/20/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
11/20/2008 Set up or keep a group of people to review and ensure quality. D
12/09/2009 Provide written records when a resident is transferred or discharged. D
12/09/2009 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D
12/09/2009 Give professional services that follow each resident's written care plan. D
12/09/2009 Give each resident care and services to get or keep the highest quality of life possible. D
12/09/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. E
12/09/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
12/09/2009 Make sure that the nursing home area is free of dangers that cause accidents. H
12/09/2009 Give each resident enough fluids to keep them healthy and prevent dehydration. G
12/09/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. E
12/09/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E
12/09/2009 Store, cook, and give out food in a safe and clean way. D
12/09/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. E
12/09/2009 Have enough backup water supply for important areas of the nursing home. F
04/14/2011 Keep safe, clean and homelike surroundings. B
04/14/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
04/14/2011 Give professional services that follow each resident's written care plan. D
04/14/2011 Give each resident care and services to get or keep the highest quality of life possible. D
04/14/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
04/14/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
04/14/2011 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D
04/14/2011 Keep accurate and appropriate medical records. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

CHRISTIAN CARE NURSING CENTER: PHOENIX, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
08/31/2010 Give professional services that meet a professional standard of quality. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

PARK AVENUE HEALTH AND REHABILITATION CENTER: TUCSON, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
11/18/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
11/18/2008 Give professional services that meet a professional standard of quality. D
11/18/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
11/18/2008 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D
03/03/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D
06/09/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
06/09/2011 Make sure that the nursing home area is free of dangers that cause accidents. G
Home Page National Watch List OR U.S. Nursing Home Registry
.

MARAVILLA CARE CENTER: PHOENIX, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
02/18/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
02/18/2009 Give professional services that meet a professional standard of quality. D
02/18/2009 Make sure that the nursing home area is free of dangers that cause accidents. D
02/18/2009 Make sure that each resident's nutritional needs were met. D
02/18/2009 Make sure that doctors visit residents regularly, as required. B
07/31/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
07/31/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. C
07/31/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. D
07/31/2009 Check and update (if needed) each resident's assessment every 3 months. B
07/31/2009 Give professional services that meet a professional standard of quality. E
07/31/2009 Give professional services that follow each resident's written care plan. D
07/31/2009 Give each resident care and services to get or keep the highest quality of life possible. E
07/31/2009 Give or get lab tests to meet the needs of residents. D
07/31/2009 Keep signed and dated reports of x-rays and other tests. D
06/29/2010 Give each resident care and services to get or keep the highest quality of life possible. D
06/29/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
05/04/2011 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D
05/04/2011 Give professional services that meet a professional standard of quality. D
11/04/2011 Properly hold, secure and manage each resident's personal money which is deposited with the nursing home. E
11/04/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
11/04/2011 Give professional services that follow each resident's written care plan. D
11/04/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
11/04/2011 Properly mark drugs and other similar products. E
Home Page National Watch List OR U.S. Nursing Home Registry
.

BEATITUDES CAMPUS: PHOENIX, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
10/27/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
10/27/2011 Properly mark drugs and other similar products. E
Home Page National Watch List OR U.S. Nursing Home Registry
.

LA SOLANA CARE AND REHAB, INC: DOUGLAS, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
09/25/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
09/25/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E
09/25/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. D
09/25/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
09/25/2009 Give professional services that meet a professional standard of quality. D
09/25/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
09/25/2009 Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. D
09/25/2009 Have a program to keep infection from spreading. E
09/25/2009 Give or get lab tests to meet the needs of residents. D
09/25/2009 Keep accurate and appropriate medical records. D
01/19/2011 Make sure that the nursing home area is free of dangers that cause accidents. G
Home Page National Watch List OR U.S. Nursing Home Registry
.

GOOD SAMARITAN SOCIETY-PEORIA GOOD SHEPHERD: PEORIA, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
10/01/2008 Give each resident care and services to get or keep the highest quality of life possible. D
06/10/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
06/10/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
06/10/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. D
06/10/2009 Get services outside the nursing home that meet professional standards. E
11/17/2010 Properly hold, secure and manage each resident's personal money which is deposited with the nursing home. E
11/17/2010 Protect residents from mistreatment, neglect, and/or theft of personal property. E
11/17/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
09/23/2011 Let residents complain without being treated differently or badly. E
09/23/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. D
09/23/2011 Provide services to meet the needs and preferences of each resident. D
09/23/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
09/23/2011 Have a program to keep infection from spreading. E
Home Page National Watch List OR U.S. Nursing Home Registry
.

LA CANADA CARE CENTER: TUCSON, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
11/06/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
11/06/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
11/06/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. D
11/06/2009 Make a complete assessment that covers all questions for areas that are listed in official regulations. E
11/06/2009 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. E
11/06/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. E
11/06/2009 Give professional services that follow each resident's written care plan. E
11/06/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
11/06/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E
11/06/2009 Keep accurate and appropriate medical records. E
09/29/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
02/17/2011 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. C
02/17/2011 Allow residents to easily see the results of the nursing home's most recent survey. C
02/17/2011 Make a complete assessment that covers all questions for areas that are listed in official regulations. D
02/17/2011 Give professional services that meet a professional standard of quality. D
02/17/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
02/17/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E
02/17/2011 Give or get special rehabilitation if in the patient's plan of care. D
02/17/2011 Have a program to keep infection from spreading. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

CATALINA HEALTH CARE CENTER: TUCSON, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
05/22/2009 Keep each resident's personal and medical records private and confidential. E
05/22/2009 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. D
05/22/2009 Provide needed housekeeping and maintenance. E
05/22/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
05/22/2009 Make sure that the nursing home area is safe, easy to use, clean and comfortable. E
07/09/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
07/09/2009 Give each resident care and services to get or keep the highest quality of life possible. E
07/09/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
07/09/2009 Properly mark drugs and other similar products. E
07/13/2010 Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable. E
11/04/2011 Make a complete assessment that covers all questions for areas that are listed in official regulations. D
11/04/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

WEYRICH HCC OF WESTMINSTER VLG: SCOTTSDALE, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
02/23/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
04/01/2009 Protect residents from mistreatment, neglect, and/or theft of personal property. D
04/01/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
04/01/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
04/01/2009 Give each resident care and services to get or keep the highest quality of life possible. D
09/01/2011 Have a program to keep infection from spreading. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

SPRINGDALE WEST: MESA, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
10/30/2008 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
10/30/2008 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E
10/30/2008 Make a complete assessment that covers all questions for areas that are listed in official regulations. D
10/30/2008 Give professional services that meet a professional standard of quality. D
10/30/2008 Give professional services that follow each resident's written care plan. D
10/30/2008 Give each resident care and services to get or keep the highest quality of life possible. D
10/30/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
10/30/2008 Make sure that the nursing home area is free of dangers that cause accidents. D
10/30/2008 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
10/30/2008 1) Provide 3 meals daily at regular times; or 2) serve breakfast within 14 hours after dinner; or 3) offer a snack at bedtime each day. E
03/20/2009 Protect each resident from all abuse, physical punishment, and being separated from others. D
03/20/2009 Protect residents from mistreatment, neglect, and/or theft of personal property. E
03/20/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
03/20/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D
06/04/2009 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D
06/04/2009 Write and use a policy that lets each resident return to the nursing home after a hospital stay or leave for therapy. D
06/04/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D
06/04/2009 Give each resident care and services to get or keep the highest quality of life possible. D
01/14/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E
01/14/2010 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. E
01/14/2010 Provide services to meet the needs and preferences of each resident. E
01/14/2010 Make sure that the nursing home area is free of dangers that cause accidents. E
06/23/2010 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
06/23/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
06/23/2010 Have licensed, certified, or registered staff to give needed services. D
09/22/2010 Provide enough notice before discharging or transferring a resident. D
09/22/2010 Give professional services that meet a professional standard of quality. E
09/22/2010 Give each resident care and services to get or keep the highest quality of life possible. E
10/03/2011 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
10/03/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
10/03/2011 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
10/03/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. D
10/03/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
10/03/2011 Give the right treatment and services to residents who have mental or social problems adjusting. D
10/03/2011 Keep accurate and appropriate medical records. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

MESA CHRISTIAN HEALTH AND REHABILITATION CENTER: MESA, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
10/01/2008 Give each resident enough fluids to keep them healthy and prevent dehydration. D
10/01/2008 At least once a month, have a licensed pharmacist check the drugs that each resident takes. D
10/22/2009 Keep complete, dated lab records in the resident's file. D
10/22/2009 Keep accurate and appropriate medical records. D
10/22/2009 Train all employees on what to do in an emergency. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

LA MESA HEALTHCARE CENTER: YUMA, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
01/09/2009 Give each resident care and services to get or keep the highest quality of life possible. D
01/09/2009 Make sure that a working call system is available in each resident's room or bathroom and bathing area. E
01/09/2009 Train all employees on what to do in an emergency. D
07/14/2011 Properly hold, secure and manage each resident's personal money which is deposited with the nursing home. E
07/14/2011 Keep each resident free from physical restraints, unless needed for medical treatment. D
07/14/2011 Protect residents from mistreatment, neglect, and/or theft of personal property. D
07/14/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
07/14/2011 Give each resident care and services to get or keep the highest quality of life possible. D
07/14/2011 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. E
07/14/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
07/14/2011 Keep accurate and appropriate medical records. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

HEALTH CARE CENTER-FORUM TUCSON: TUCSON, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
10/09/2009 Make a complete assessment that covers all questions for areas that are listed in official regulations. E
10/09/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
10/09/2009 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
10/09/2009 Give each resident care and services to get or keep the highest quality of life possible. D
10/09/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
10/09/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
10/09/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D
05/26/2010 Give each resident care and services to get or keep the highest quality of life possible. D
08/04/2010 Provide care in a way that keeps or builds each resident's dignity and self respect. D
08/04/2010 Provide services to meet the needs and preferences of each resident. E
08/04/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
08/04/2010 Set up or keep a group of people to review and ensure quality. E
01/28/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. E
01/28/2011 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D
01/28/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
01/28/2011 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E
09/28/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

FORUM AT DESERT HARBOR, THE: PEORIA, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
04/23/2010 Give each resident care and services to get or keep the highest quality of life possible. D
04/20/2011 Get doctor orders for the resident's immediate care when admitted. D
04/20/2011 Give professional services that meet a professional standard of quality. D
04/20/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

SUNCREST HEALTHCARE CENTER, LLC: PHOENIX, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
10/30/2008 Protect residents from mistreatment, neglect, and/or theft of personal property. D
10/30/2008 Give each resident care and services to get or keep the highest quality of life possible. D
10/30/2008 Make sure that residents are safe from serious medication errors. D
01/09/2009 Keep safe, clean and homelike surroundings. B
01/09/2009 Give professional services that meet a professional standard of quality. E
01/09/2009 Make sure that the nursing home area is free of dangers that cause accidents. E
04/09/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
04/09/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E
04/09/2010 Provide care in a way that keeps or builds each resident's dignity and self respect. D
04/09/2010 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D
04/09/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
04/09/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
04/09/2010 Give professional services that meet a professional standard of quality. E
04/09/2010 Give each resident care and services to get or keep the highest quality of life possible. G
04/09/2010 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. D
04/09/2010 Make sure that each resident's nutritional needs were met. D
04/09/2010 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D
04/09/2010 Provide food in a way that meets a resident's needs. D
04/09/2010 Store, cook, and give out food in a safe and clean way. D
04/09/2010 Give or get special rehabilitation if in the patient's plan of care. D
04/09/2010 Have a detailed, written plan for disasters and emergencies. D
10/28/2010 Give professional services that meet a professional standard of quality. E
10/28/2010 Give each resident care and services to get or keep the highest quality of life possible. G
10/28/2010 Make sure that the nursing home area is free of dangers that cause accidents. G
10/28/2010 Give each resident enough fluids to keep them healthy and prevent dehydration. G
10/28/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
10/28/2010 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D
10/28/2010 At least once a month, have a licensed pharmacist check the drugs that each resident takes. D
10/28/2010 Give or get lab tests to meet the needs of residents. E
10/28/2010 Keep complete, dated lab records in the resident's file. D
07/25/2011 Provide services to meet the needs and preferences of each resident. D
07/25/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
07/25/2011 Give professional services that follow each resident's written care plan. D
07/25/2011 Give each resident care and services to get or keep the highest quality of life possible. D
07/25/2011 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. E
07/25/2011 Give each resident enough fluids to keep them healthy and prevent dehydration. D
07/25/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
07/25/2011 Use a registered nurse at least 8 hours a day, 7 days a week. E
07/25/2011 Have a program to keep infection from spreading. D
12/20/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

SPRINGDALE VILLAGE HEALTH CARE: MESA, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
03/04/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
03/04/2009 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
03/04/2009 Make sure that each resident's nutritional needs were met. D
10/29/2009 Make sure that the nursing home area is free of dangers that cause accidents. E
10/29/2009 Be designed, built, equipped, or well kept to protect the health and safety of residents, workers, and the public. E
02/09/2011 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. C
02/09/2011 Quickly give a resident's personal money to the heads of his or her estate after the resident's death. C
02/09/2011 Allow residents to easily see the results of the nursing home's most recent survey. C
02/09/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
02/09/2011 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E
02/09/2011 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D
02/09/2011 Get doctor orders for the resident's immediate care when admitted. D
02/09/2011 Make a complete assessment that covers all questions for areas that are listed in official regulations. D
02/09/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. E
02/09/2011 Give professional services that meet a professional standard of quality. E
02/09/2011 Give each resident care and services to get or keep the highest quality of life possible. D
02/09/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
02/09/2011 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
02/09/2011 Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion. E
02/09/2011 Make sure that the nursing home area is free of dangers that cause accidents. G
02/09/2011 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D
02/09/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
02/09/2011 post nurse staffing information. C
02/09/2011 Make sure that a doctor approves a resident's admission in writing and that each resident has a doctor. D
02/09/2011 Give or get special rehabilitation if in the patient's plan of care. D
02/09/2011 Give or get dental care for each resident. D
02/09/2011 Properly mark drugs and other similar products. E
02/09/2011 Have a program to keep infection from spreading. D
11/22/2011 Keep accurate and appropriate medical records. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

ARIZONA GRAND SENIOR LIVING COMMUNITY: PHOENIX, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
04/15/2009 Give each resident care and services to get or keep the highest quality of life possible. D
06/29/2009 Give lab tests only when the attending doctor ordered them. D
03/11/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
03/11/2010 Give professional services that meet a professional standard of quality. D
03/11/2010 Give each resident care and services to get or keep the highest quality of life possible. G
03/11/2010 Give or get special rehabilitation if in the patient's plan of care. D
03/11/2010 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D
03/11/2010 Properly mark drugs and other similar products. D
03/11/2010 Have a program to keep infection from spreading. D
11/17/2010 Provide services to meet the needs and preferences of each resident. D
11/17/2010 post nurse staffing information. B
Home Page National Watch List OR U.S. Nursing Home Registry
.

GOOD SAMARITAN SOCIETY-QUIBURI MISSION: BENSON, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
09/17/2009 Have a program to keep infection from spreading. E
01/10/2011 Keep each resident free from physical restraints, unless needed for medical treatment. D
01/10/2011 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. E
01/10/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. E
01/10/2011 Give professional services that follow each resident's written care plan. D
01/10/2011 Give each resident care and services to get or keep the highest quality of life possible. D
01/10/2011 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
01/10/2011 Make sure that the nursing home area is free of dangers that cause accidents. E
01/10/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
01/10/2011 Properly mark drugs and other similar products. E
01/10/2011 Get services outside the nursing home that meet professional standards. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

SCOTTSDALE VILLAGE SQUARE: SCOTTSDALE, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
03/10/2010 Give each resident care and services to get or keep the highest quality of life possible. D
03/10/2010 Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable. D
09/23/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
09/23/2011 Provide services to meet the needs and preferences of each resident. E
09/23/2011 Make sure that the nursing home area is free of dangers that cause accidents. E
09/23/2011 Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. E
09/23/2011 Store, cook, and give out food in a safe and clean way. E
09/23/2011 Make sure that a working call system is available in each resident's room or bathroom and bathing area. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

SUN CITY HEALTH AND REHABILITATION CENTER: SUN CITY, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
11/06/2009 Make sure that the nursing home area is free of dangers that cause accidents. G
11/06/2009 Choose a doctor to be the medical director. D
06/25/2010 Protect each resident from all abuse, physical punishment, and being separated from others. E
06/25/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
06/25/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E
Home Page National Watch List OR U.S. Nursing Home Registry
.

SIERRA WINDS: PEORIA, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
03/17/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
03/17/2011 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

MOUNTAIN VIEW CARE CENTER: TUCSON, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
06/25/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
06/25/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
06/25/2009 Keep temperature levels comfortable and safe. E
06/25/2009 Set up or keep a group of people to review and ensure quality. B
09/16/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. D
09/16/2011 Give each resident care and services to get or keep the highest quality of life possible. D
09/16/2011 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D
09/16/2011 Make sure that residents are safe from serious medication errors. D
09/16/2011 Store, cook, and give out food in a safe and clean way. D
09/16/2011 Have a program to keep infection from spreading. E
Home Page National Watch List OR U.S. Nursing Home Registry
.

COPPER MOUNTAIN INN: GLOBE, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
12/18/2008 Protect residents from mistreatment, neglect, and/or theft of personal property. G
12/18/2008 Provide care in a way that keeps or builds each resident's dignity and self respect. D
12/18/2008 Give each resident care and services to get or keep the highest quality of life possible. D
12/18/2008 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D
12/18/2008 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E
12/18/2008 Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. D
12/18/2008 Keep accurate and appropriate medical records. E
03/18/2010 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha E
03/18/2010 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. E
03/18/2010 Make a complete assessment that covers all questions for areas that are listed in official regulations. D
03/18/2010 Give professional services that meet a professional standard of quality. D
03/18/2010 Give the right treatment and services to residents who have mental or social problems adjusting. E
07/01/2011 Properly mark drugs and other similar products. E
Home Page National Watch List OR U.S. Nursing Home Registry
.

ARIZONA STATE VETERAN HOME-PHX: PHOENIX, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
05/14/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha G
05/14/2009 Protect residents from mistreatment, neglect, and/or theft of personal property. G
05/14/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
05/14/2009 Give professional services that meet a professional standard of quality. D
05/14/2009 Give each resident care and services to get or keep the highest quality of life possible. D
05/14/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
05/14/2009 Make sure that the nursing home area is free of dangers that cause accidents. D
05/14/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D
05/14/2009 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E
05/14/2009 Be administered in a way that leads to the highest possible level of well being for each resident. E
05/14/2009 Give or get x-rays and other tests to meet the needs of residents. D
05/14/2009 Set up or keep a group of people to review and ensure quality. E
03/02/2011 Give professional services that meet a professional standard of quality. D
03/02/2011 Keep accurate and appropriate medical records. D
09/27/2011 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
09/27/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
09/27/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

LAKE HILLS INN: LAKE HAVASU CITY, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
08/26/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
08/26/2011 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E
08/26/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. E
08/26/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
08/26/2011 Give professional services that meet a professional standard of quality. D
08/26/2011 Make sure that the nursing home area is free of dangers that cause accidents. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

LIFE CARE CENTER OF SOUTH MTN.: PHOENIX, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
10/16/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
10/16/2008 Get doctor orders for the resident's immediate care when admitted. D
10/16/2008 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
10/16/2008 Give each resident care and services to get or keep the highest quality of life possible. D
10/16/2008 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D
10/16/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
10/16/2008 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
10/16/2008 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D
06/24/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D
02/19/2010 Keep each resident's personal and medical records private and confidential. D
02/19/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
02/19/2010 Give professional services that meet a professional standard of quality. D
02/19/2010 Give lab tests only when the attending doctor ordered them. D
02/19/2010 Keep accurate and appropriate medical records. D
05/19/2011 Give professional services that meet a professional standard of quality. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

BAPTIST VILLAGE - SUN RIDGE: SURPRISE, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
05/05/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

GOOD SAMARITAN SOCIETY-PRESCOTT VALLEY: PRESCOTT VALLEY, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
01/30/2009 Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D
01/30/2009 Give professional services that meet a professional standard of quality. D
03/02/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
03/02/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D
11/19/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

SUNVIEW HEALTH & REHABILITATION CENTER: YOUNGTOWN, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
08/15/2011 Keep each resident free from physical restraints, unless needed for medical treatment. D
08/15/2011 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. D
08/15/2011 Give enough notice to the resident before changing the resident's room or roommate. D
08/15/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
08/15/2011 Give professional services that meet a professional standard of quality. D
08/15/2011 Give professional services that follow each resident's written care plan. D
08/15/2011 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. E
08/15/2011 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. G
08/15/2011 Have licensed, certified, or registered staff to give needed services. D
08/15/2011 Keep accurate and appropriate medical records. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

GARDENS CARE CENTER: KINGMAN, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
08/06/2009 Provide needed housekeeping and maintenance. D
08/06/2009 Give each resident care and services to get or keep the highest quality of life possible. D
08/06/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. E
08/06/2009 Make sure that the nursing home area is free of dangers that cause accidents. D
08/06/2009 Have a program to keep infection from spreading. E
08/06/2009 Make sure that a working call system is available in each resident's room or bathroom and bathing area. E
08/06/2009 Make sure that the nursing home area is safe, easy to use, clean and comfortable. D
08/06/2009 Keep accurate and appropriate medical records. D
12/06/2010 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D
12/06/2010 Protect each resident from all abuse, physical punishment, and being separated from others. D
12/06/2010 Provide care in a way that keeps or builds each resident's dignity and self respect. D
12/06/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
12/06/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
12/06/2010 Give each resident care and services to get or keep the highest quality of life possible. D
12/06/2010 Make sure that the nursing home area is free of dangers that cause accidents. D
12/06/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E
12/06/2010 Store, cook, and give out food in a safe and clean way. D
12/06/2010 Have a program to keep infection from spreading. D
12/06/2010 Make sure that the nursing home area is safe, easy to use, clean and comfortable. E
12/06/2010 Follow all laws and professional standards. E
Home Page National Watch List OR U.S. Nursing Home Registry
.

IMMANUEL CAMPUS OF CARE: PEORIA, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
10/24/2008 Give professional services that meet a professional standard of quality. D
10/24/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. E
10/24/2008 Make sure that each resident's nutritional needs were met. D
10/24/2008 Have a program to keep infection from spreading. F
04/03/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
04/03/2009 Allow residents to easily see the results of the nursing home's most recent survey. B
04/03/2009 Provide care for each resident in a way that keeps or builds the resident's quality of life. D
04/03/2009 Give professional services that follow each resident's written care plan. B
04/03/2009 Give each resident care and services to get or keep the highest quality of life possible. G
04/03/2009 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D
04/03/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
04/03/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. D
04/03/2009 Make sure that residents are safe from serious medication errors. D
04/03/2009 Give or get x-rays and other tests to meet the needs of residents. D
04/03/2009 Keep accurate and appropriate medical records. D
07/24/2009 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
07/24/2009 Protect each resident from all abuse, physical punishment, and being separated from others. G
07/24/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
07/24/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. C
07/24/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. D
07/24/2009 Provide social services for related medical problems to help each resident achieve the highest possible quality of life. D
07/24/2009 Provide needed housekeeping and maintenance. B
07/24/2009 Make a complete assessment that covers all questions for areas that are listed in official regulations. D
07/24/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
07/24/2009 Give professional services that meet a professional standard of quality. D
07/24/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
07/24/2009 Give the right treatment and services to residents who have mental or social problems adjusting. D
07/24/2009 Make sure that the nursing home area is free of dangers that cause accidents. E
07/24/2009 Give or get lab tests to meet the needs of residents. D
07/24/2009 Keep complete, dated lab records in the resident's file. D
07/24/2009 Keep accurate and appropriate medical records. D
09/20/2010 Keep each resident free from physical restraints, unless needed for medical treatment. D
09/20/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
09/20/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E
09/20/2010 Make a complete assessment that covers all questions for areas that are listed in official regulations. D
09/20/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. E
09/20/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
09/20/2010 Give professional services that meet a professional standard of quality. D
09/20/2010 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. D
09/20/2010 Make sure that the nursing home area is free of dangers that cause accidents. D
09/20/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E
09/20/2010 Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. D
09/20/2010 Store, cook, and give out food in a safe and clean way. D
09/20/2010 Give or get dental care for each resident. D
09/20/2010 Properly mark drugs and other similar products. E
09/20/2010 Have a program to keep infection from spreading. D
09/20/2010 Make sure that a working call system is available in each resident's room or bathroom and bathing area. E
09/20/2010 Follow all laws and professional standards. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

PARK REGENCY CARE CENTER: CHANDLER, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
10/23/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
10/23/2008 Make sure that the nursing home area is free of dangers that cause accidents. D
10/23/2008 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
10/23/2008 Quickly tell the resident's doctor the results of lab tests. D
04/07/2010 Tell the resident completely about his or her health status. D
10/27/2010 Get doctor orders for the resident's immediate care when admitted. D
10/27/2010 Give each resident care and services to get or keep the highest quality of life possible. D
01/05/2011 Keep all essential equipment working safely. E
07/07/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

LA ROSA HEALTH CARE CENTER: TUCSON, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
04/07/2011 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. B
04/07/2011 Make a complete assessment that covers all questions for areas that are listed in official regulations. D
04/07/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
04/07/2011 Make sure that the nursing home area is free of dangers that cause accidents. G
04/07/2011 Properly mark drugs and other similar products. D
04/07/2011 Have a program to keep infection from spreading. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

WINSLOW CAMPUS OF CARE: WINSLOW, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
08/17/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
08/17/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. C
08/17/2009 Give professional services that meet a professional standard of quality. D
08/17/2009 Give each resident care and services to get or keep the highest quality of life possible. D
08/17/2009 Make sure that the nursing home area is free of dangers that cause accidents. D
11/03/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
11/03/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
11/03/2009 Give each resident care and services to get or keep the highest quality of life possible. D
11/03/2009 Make sure that residents are safe from serious medication errors. F
11/03/2009 Give or get x-rays and other tests to meet the needs of residents. D
11/03/2009 Keep accurate and appropriate medical records. D
05/12/2011 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
05/12/2011 Keep safe, clean and homelike surroundings. D
05/12/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
05/12/2011 Have a program to keep infection from spreading. D
05/12/2011 Make sure that a working call system is available in each resident's room or bathroom and bathing area. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

PALM VALLEY REHAB & CARE CTR: GOODYEAR, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
10/23/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
10/23/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
10/23/2009 Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. D
10/23/2009 Make sure that the nursing home area is free of dangers that cause accidents. D
12/29/2010 Give each resident care and services to get or keep the highest quality of life possible. D
02/23/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
02/23/2011 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
02/23/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
02/23/2011 Give professional services that follow each resident's written care plan. D
02/23/2011 Give each resident care and services to get or keep the highest quality of life possible. D
02/23/2011 Develop/implement required procedures for the administration of immunizations. E
02/23/2011 Store, cook, and give out food in a safe and clean way. E
02/23/2011 Give or get special rehabilitation if in the patient's plan of care. D
02/23/2011 Keep accurate and appropriate medical records. B
08/10/2011 Make sure that the nursing home area is free of dangers that cause accidents. G
Home Page National Watch List OR U.S. Nursing Home Registry
.

FREEDOM PLAZA CARE CENTER: PEORIA, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
01/13/2009 1) Provide 3 meals daily at regular times; or 2) serve breakfast within 14 hours after dinner; or 3) offer a snack at bedtime each day. B
03/31/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
03/31/2009 Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses. E
03/31/2009 Have a program to keep infection from spreading. D
07/16/2009 Make sure that the nursing home area is free of dangers that cause accidents. G
08/21/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
08/21/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
08/21/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
07/21/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. G
11/14/2011 Keep each resident free from physical restraints, unless needed for medical treatment. D
11/14/2011 Get doctor orders for the resident's immediate care when admitted. D
11/14/2011 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
11/14/2011 Give professional services that meet a professional standard of quality. D
11/14/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. E
11/14/2011 Make sure that the nursing home area is free of dangers that cause accidents. D
11/14/2011 Have a program to keep infection from spreading. D
11/14/2011 Quickly tell the resident's doctor the results of lab tests. D
11/14/2011 Keep complete, dated lab records in the resident's file. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

THE PEAKS, A SENIOR LIVING COMMUNITY: EAST FLAGSTAFF, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
05/21/2009 Give professional services that meet a professional standard of quality. D
05/21/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E
05/21/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D
05/21/2009 Give or get lab tests to meet the needs of residents. D
09/03/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
09/03/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
09/03/2010 Give professional services that meet a professional standard of quality. D
09/03/2010 Give each resident care and services to get or keep the highest quality of life possible. D
09/03/2010 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. D
11/18/2011 Keep accurate and appropriate medical records. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

HACIENDA NURSING FACILITY: PHOENIX, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
12/21/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
12/21/2010 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
04/05/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
06/21/2011 Give professional services that follow each resident's written care plan. D
06/21/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. E
09/28/2011 Make sure that residents are safe from serious medication errors. G
Home Page National Watch List OR U.S. Nursing Home Registry
.

FOUNTAIN VIEW VILLAGE: FOUNTAIN HILLS, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
04/15/2009 Make sure that the nursing home area is free of dangers that cause accidents. D
04/15/2009 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
07/09/2009 Allow residents to easily see the results of the nursing home's most recent survey. B
07/09/2009 Get doctor orders for the resident's immediate care when admitted. D
07/09/2009 Make sure that residents are safe from serious medication errors. D
05/07/2010 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. D
08/11/2011 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

BRIGHTON GARDENS OF SUN CITY: SUN CITY, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
12/04/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
12/04/2008 Protect residents from mistreatment, neglect, and/or theft of personal property. G
12/04/2008 Give professional services that follow each resident's written care plan. D
05/06/2009 Make sure that a working call system is available in each resident's room or bathroom and bathing area. K
05/06/2009 Keep accurate and appropriate medical records. B
10/01/2009 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
10/01/2009 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
10/01/2009 Give professional services that meet a professional standard of quality. D
09/28/2010 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
09/28/2010 Give professional services that meet a professional standard of quality. D
09/28/2010 Provide a final summary of the resident's health status and a summary of the resident's stay, when the resident is ready to leave the nursing home. E
Home Page National Watch List OR U.S. Nursing Home Registry
.

THE LINGENFELTER CENTER: KINGMAN, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
04/07/2011 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. D
04/07/2011 Properly mark drugs and other similar products. F
Home Page National Watch List OR U.S. Nursing Home Registry
.

ARCHIE HENDRICKS SENIOR SKILLED NURSING FACILITY: SELLS, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
09/23/2009 Make sure that the nursing home area is free of dangers that cause accidents. D
09/17/2010 Make sure that the nursing home area is free of dangers that cause accidents. G
09/17/2010 Be administered in a way that leads to the highest possible level of well being for each resident. D
09/17/2010 Set up or keep a group of people to review and ensure quality. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

SUN HEALTH GRANDVIEW CARE CTR: SUN CITY WEST, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
10/15/2008 Give professional services that meet a professional standard of quality. D
10/15/2008 Make sure that the nursing home area is free of dangers that cause accidents. D
01/13/2010 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D
03/16/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E
Home Page National Watch List OR U.S. Nursing Home Registry
.

ADVANCED HEALTHCARE OF MESA: MESA, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
07/06/2011 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. D
07/06/2011 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

THE RIVER GARDENS REHAB AND CARE CENTER: BULLHEAD CITY, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
03/11/2009 Make sure that the nursing home area is free of dangers that cause accidents. E
07/06/2010 Make sure that the nursing home area is free of dangers that cause accidents. D
07/06/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
07/06/2010 Have a program to keep infection from spreading. D
10/06/2011 Make a complete assessment that covers all questions for areas that are listed in official regulations. D
10/06/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E
10/06/2011 Store, cook, and give out food in a safe and clean way. F
10/06/2011 Have a program to keep infection from spreading. F
Home Page National Watch List OR U.S. Nursing Home Registry
.

ADVANCED HEALTH CARE OF SCOTTSDALE: SCOTTSDALE, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
02/12/2009 Give each resident enough fluids to keep them healthy and prevent dehydration. D
06/16/2011 Give professional services that follow each resident's written care plan. D
06/16/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
06/16/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
06/16/2011 At least once a month, have a licensed pharmacist check the drugs that each resident takes. D
06/16/2011 Keep accurate and appropriate medical records. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

LA ESTANCIA NURSING AND REHABILITATION CENTER: PHOENIX, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
11/18/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
11/18/2008 Give professional services that meet a professional standard of quality. D
11/18/2008 Give professional services that follow each resident's written care plan. D
11/18/2008 Make sure that each resident's nutritional needs were met. D
11/18/2008 Give each resident enough fluids to keep them healthy and prevent dehydration. G
11/18/2008 Make sure that doctors visit residents regularly, as required. E
11/18/2008 Set up or keep a group of people to review and ensure quality. B
05/27/2009 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
08/21/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. D
07/02/2010 Allow residents to easily see the results of the nursing home's most recent survey. B
07/02/2010 Write and use a policy that lets each resident return to the nursing home after a hospital stay or leave for therapy. D
08/27/2010 Give professional services that meet a professional standard of quality. D
08/27/2010 Give professional services that follow each resident's written care plan. D
08/27/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
08/27/2010 Have a program to keep infection from spreading. D
10/28/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
10/28/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
10/28/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E
Home Page National Watch List OR U.S. Nursing Home Registry
.

VI AT GRAYHAWK, A VI AND PLAZA COMPANIES COMMUNITY: SCOTTSDALE, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
03/02/2010 Tell the resident completely about his or her health status. D
03/02/2010 Provide enough notice before discharging or transferring a resident. D
03/02/2010 Help and prepare each resident for a safe and easy discharge and transfer from the nursing home. D
03/02/2010 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan. D
03/02/2010 Develop a plan with the resident and family for the resident's care after leaving the nursing home. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

SPLENDIDO AT RANCHO VISTOSO: TUCSON, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
12/22/2009 Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary. E
12/22/2009 Make sure that the nursing home area is free of dangers that cause accidents. G
Home Page National Watch List OR U.S. Nursing Home Registry
.

ADVANCED HEALTH CARE OF GLENDALE: GLENDALE, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
03/25/2011 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
03/25/2011 Try to resolve each resident's complaints quickly. D
03/25/2011 Give professional services that meet a professional standard of quality. D
03/25/2011 Make sure that each resident's nutritional needs were met. D
03/25/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
Home Page National Watch List OR U.S. Nursing Home Registry
.

OASIS PAVILION NURSING & REHABILITATION CENTER: CASA GRANDE, AZ

DATERATINGCOMPLAINT VIOLATIONS: CONFIRMEDSCORE
12/09/2010 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. E
12/09/2010 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. D
12/09/2010 Get doctor orders for the resident's immediate care when admitted. D
12/09/2010 Assess the resident when the resident enters the nursing home, in a timely manner. B
12/09/2010 Give professional services that meet a professional standard of quality. E
12/09/2010 Give each resident care and services to get or keep the highest quality of life possible. D
12/09/2010 Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. E
12/09/2010 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
12/09/2010 Have enough nurses to care for every resident in a way that maximizes the resident's well being. E
12/09/2010 post nurse staffing information. C
12/09/2010 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D
02/17/2011 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help. D
02/17/2011 Provide enough notice before discharging or transferring a resident. D
02/17/2011 Provide care in a way that keeps or builds each resident's dignity and self respect. D
02/17/2011 Give enough notice to the resident before changing the resident's room or roommate. D
02/17/2011 Get doctor orders for the resident's immediate care when admitted. D
02/17/2011 Give professional services that meet a professional standard of quality. D
02/17/2011 Give professional services that follow each resident's written care plan. D
02/17/2011 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. D
02/17/2011 Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. G
02/17/2011 Make sure that the nursing home area is free of dangers that cause accidents. D
07/20/2011 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discha D
07/20/2011 Protect residents from mistreatment, neglect, and/or theft of personal property. D
07/20/2011 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
07/20/2011 Assess the resident when the resident enters the nursing home, in a timely manner. D
07/20/2011 Give professional services that meet a professional standard of quality. D
07/20/2011 Give each resident care and services to get or keep the highest quality of life possible. D
07/20/2011 Make sure that the nursing home area is free of dangers that cause accidents. K
07/20/2011 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. E
07/20/2011 Make sure that residents are safe from serious medication errors. E
07/20/2011 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D
07/20/2011 Keep accurate and appropriate medical records. E
07/20/2011 Train all employees on what to do in an emergency. E
07/20/2011 Set up or keep a group of people to review and ensure quality. E
Home Page National Watch List OR U.S. Nursing Home Registry
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